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I've done something similar with one of my WebHelp projects. I was a bit lucky as there's already a ASP-based webmail system available on our webserver... so basically I made a form to post to the webmail system and copied the code into the "truecode" view.
I would say, from the prospective of RoboHelp, keep it as minimal as possible... I.e. a simple form along the lines of:
<form action=yourcgiscript.cgi method=post> <input type=text name=feedback> <input type=submit></form>
I don't believe there's any built-in functionality for putting in inputs or forms into RoboHelp, but once they're there (added via truecode), they seem to display and generate fine....
Hi Jim. I opted not to use a form. We just use a "Feedback" link in each topic's footer (can be part of a template) which opens the email client addressed to a specific email address (e.g. email@example.com). It all swings and roundabouts I suppose. Forms just seemed too much like a sledgehammer and nuts to meet our needs.
Colum, it occurs to me that having the email address in the web page means that the address can become a target for spam. Did you find that to be a problem?
Hi Simon. Either we have a good spam filter here or the answer is "No". The email address is "hidden" in a link's properties although I don't know if this prevents spamers finding it.