1 Reply Latest reply: Jul 11, 2014 4:29 PM by susanmoulton RSS

    Adobe Support Getting Worse?

    Dan_Clements Community Member

      Is it just me, or is Adobe technical support getting even more dismal?

       

      Just spent four days, and I am not sure how many hours, on a photodownloader problem in Bridge (Case #181533122). I would up-load the support notes for entertainment, but I see we can no longer up-load attachments. Bad advice, unintelligible English (I speak five languages), phone system that drops calls from the queue. What an absolute disaster and joke.

       

      This latest experience was so bad, it is almost like they are trying to drive customers away from tech support. Even the IVR: try figuring out which option to select for Bridge: if you pick 7 (for all other programs), you wind up at the installation help desk and have to be transferred.

       

      Really a disgrace.

        • 1. Re: Adobe Support Getting Worse?
          susanmoulton Community Member

          I spent weeks with them. They were to help me to be able to download CC versions as they quit at 42%. I shared my computer, they took files, said they would get back, didn't, I had to call, they said they would call in a week and they didn't. They never investigated my problem. Always want to start over and repeat the same process, don't read notes from the previous call. Messed up my computer even further so the application manager would not work or download. I asked them to help me remove all Adobe and start over and they only did the cleaner. They lied again about calling me. I did it myself and all was downloading and working ok, except Dreamweaver 2014, which crashes on launch (a known issue they tell me). I looked up this known issue and it isn't posted online. They really don't want us to know what a mess the Cloud and its software is. It isn't like they are going to let me know when they get the "known issue" resolved. Dreamweaver CC is a slow dog. I am really getting fed up. I have no faith in Adobe now. They were tolerable and now Adobe is infuriating. I can't wait for subscription prices to go up. "Because we fixed all the problems with our software and it is working, we are going to raise prices." The corporate model, right? We shall see.