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1. Re: Adobe Support Getting Worse?
susanmoulton Jul 11, 2014 4:29 PM (in response to Dan_Clements)I spent weeks with them. They were to help me to be able to download CC versions as they quit at 42%. I shared my computer, they took files, said they would get back, didn't, I had to call, they said they would call in a week and they didn't. They never investigated my problem. Always want to start over and repeat the same process, don't read notes from the previous call. Messed up my computer even further so the application manager would not work or download. I asked them to help me remove all Adobe and start over and they only did the cleaner. They lied again about calling me. I did it myself and all was downloading and working ok, except Dreamweaver 2014, which crashes on launch (a known issue they tell me). I looked up this known issue and it isn't posted online. They really don't want us to know what a mess the Cloud and its software is. It isn't like they are going to let me know when they get the "known issue" resolved. Dreamweaver CC is a slow dog. I am really getting fed up. I have no faith in Adobe now. They were tolerable and now Adobe is infuriating. I can't wait for subscription prices to go up. "Because we fixed all the problems with our software and it is working, we are going to raise prices." The corporate model, right? We shall see.

