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Are you installing Adobe Reader as a user with Administrator privileges?
pretty sure that I am logged on as the administrator, thats what bothers me.
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Then you do have a problem with registry key permissions. Are you familiar with the registry editor? Can you check the permissions for that particular key, as well as its parent key?
Paul, I am having problems "updating" to latest one that I received online. When attempting to run the update, I get the following: UPDATE FAILED - RUN ADOBE READER REPAIR ERROR: 1500. OK, thinking to avert this, I tried removing via CONTROL PANEL, Remove software(sic) and get the following:
Error 1402. Could not open Key:
Verify that you have sufficient access to this key or contact support personnel
I downloaded that utility, clicked on ADOBE READER in the pull down menu, removed ADOBE READER and tried to re-install from an ADOBE site but it failed, same error....ERROR 140.2. Could not open KEY: HKEY_Local_Machine\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL . Verify you have access to key or contact support personnel. Now I don't have ADOBE READER at all and still cannot do a download. How do I resolve this mess ??????????
i was facing same prob & was able to resolve it by giving full permissions to everyone to the keys (IMAIL, MAPI, MSFS) under HKey_local_machine\software\microsoft\windows\current version\run\optional\components
Can you please follow the below mentioned instructions:
- Download Microsoft's SubinACL tool from http://www.microsoft.com/downloads/details.aspx?FamilyID=e8ba3e56-d8fe -4a91-93cf-ed6985e3927b
- Install the same by double clicking on the "subinacl.msi" just downloaded.
- Open Command Prompt window through the Run Dialog Box (Start | Run, type
cmdand click OK)
- In the Command Prompt window, type in or copy/paste the following commands:
cd /d "%ProgramFiles%\Windows Resource Kits\Tools"(Hit Enter)
subinacl /subkeyreg HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents /grant=administrators=f /grant=SYSTEM=f /grant=USERS=f /grant="Creator Owner"=f(Hit Enter)
This should get your installation to work properly. For more details on the same please refer the following link:
Well, my problem was similar to yours, but I was trying to download Adobe 10 (from adobe.com)...I kept getting errors and it would hang up in the middle of a download, etc...and it finally occurred to me that I SHOULDN'T BE USING THE DOWNLOADER FROM ADOBE.COM . lol
So I scanned a search thru Google.com and got a 'Mirror site' to download it from. By the way, I did uninstall all traces of previous versions of Adobe Reader before I tried to download the latest.
It worked the first time, and downloaded and installed quite quickly (considering I am on dial up on my desktop computer.) Good luck!