I have been using pagemaker since 4.0 . i purchased 5.0 (long time ago) and then bought the upgrade to 6.5 plus (again, long time ago). I bought the upgrade to InDesign CS5 based on the fact that I have 6.5 and was eligible. It seems that my serial number doesn't work with the upgrade. When I questioned this - customer service tells me that my serial number is for 5.0. I have been using 6.5 for many years apparently using the 5.0 serial #. I found the books and papers for 6.5 and the only other number I can find is a product purchase number. I was hoping some of you long time pagemaker users might remember if there is actually a different serial number for the upgrade 6.5 or did it just continue to use the 5.0 after entering this product purchase number. I have every other number besides a serial number for 6.5 and it won't let me do the upgrade as it doesn't recognize it when installing. Thanks for any help you can offer.
It's been reported before. Call back and insist on getting your call elevated to supervisor if the first person you speak to won't help. Get names and case numbers.