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    Premiere CS5 takes 5 minutes to start up

    aw59101 Community Member

      When loading PPro CS5 - my splash screen gets stuck on "Loading ExporterQuickTimeHost" -- for, really, about five minutes.  This is not an exaggeration.  I've timed it multiple times.  The shortest was four and a half minutes, the worst about seven minutes.

       

      After Effects does the same thing -- stuck on "Loading MediaCore."  About the same time delays.

       

      Photoshop and InDesign load without issue.

       

      My system is a three month old Intel i7 with 8 gigs of DDR3 ram along wth an unsupported NVIDIA graphics card with more CUDA cores than the lowest supported card.  Meaning, this isn't some ancient awful system.

       

      Any thoughts or ideas?

       

      Thanks.

        • 1. Re: Premiere CS5 takes 5 minutes to start up
          Harm Millaard CommunityMVP

          Something is wrong here. On my system, the time between pressing the PR icon on the desktop or quick launch bar and the open project window is around 6 - 7 seconds. using a Velociraptor.

          • 2. Re: Premiere CS5 takes 5 minutes to start up
            Bill Gehrke CommunityMVP

            Please run my Premiere Pro Benchmark PPBM4 (yes I know it was designred for CS4) but since Harm has run it sucessfully on CS5 it will tell us how well you machine/OS is tuned and/or configured.

            • 3. Re: Premiere CS5 takes 5 minutes to start up
              jphilip75 Community Member

              It's your firewall blocking connexions for the file named dynamiclinkmanager.exe who is located on C:\Program Files\Adobe\Adobe Premiere Pro CS5\32.

              Add a rule to allow dynamiclinkmanager.exe at least on your local system.

               

              Ooops I forgot the other file named Adobe QT32 Server.exe on the same folder

               

              Phil

              • 4. Re: Premiere CS5 takes 5 minutes to start up
                aw59101 Community Member

                jphilip75

                 

                My thanks.  All Adobe functions have all permissions with my firewall.  I also checked the specific applications you cited and they have local and web permissions.

                 

                I'm grateful for any further thoughts you, or anyone, may have.  It would be wonderful if I could avoid the whole uninstalle/re-install everything thing.

                • 5. Re: Premiere CS5 takes 5 minutes to start up
                  aw59101 Community Member

                  My thanks for your note.  This is a three month old Dell Studio Intel i7 system with nice everything.  Additionally, the only issue with Premiere is the start up thing -- after that it performs fine.  So, I think it's pretty clear it's not system capability thing, but rather some kind of software conflict somewhere -- that I had hoped someone else had encountered and resolved.


                  Again, my thanks for your note.

                  • 6. Re: Premiere CS5 takes 5 minutes to start up
                    Harm Millaard CommunityMVP

                    If you follow this link and then continue to the second included link, there are a number of data requested, like Process Explorer and DXDIAG: Some suggestions...

                     

                    If you post those as screenshots and attachment, we can have a look at what may be wrong.

                    • 7. Re: Premiere CS5 takes 5 minutes to start up
                      Admiral Cook Community Member

                      Same problem here.

                       

                      AfterEffects pops up message "No QuickTime installed" after mentioned delay.

                       

                      And I have QT 7.6.6 Pro installed and fully working.

                       

                      Premiere stops loading at ExporterQuickTimeHost.prm, or something like that. Then continues after several minutes... Then stops at QuickTime importer. Then continues after several minutes. Then when you are in Premiere you can not import or export MOV.

                       

                      I'm using Windows7 Ultimate.

                       

                      Any ideas?

                      • 8. Re: Premiere CS5 takes 5 minutes to start up
                        the_wine_snob CommunityMVP

                        QT 7.6.3 & 7.6.4 had issues with Adobe programs, just as 7.5.3 & 7.5.4 did. I had heard that 7.6.6 was a good version, but have to admit that for me, 7.5.5 was the "last known good." Wonder if 7.6.6 is following in the footsteps of its recent predecessors? Maybe try with a copy of 7.5.5.

                         

                        Good luck,

                         

                        Hunt

                        • 9. Re: Premiere CS5 takes 5 minutes to start up
                          Admiral Cook Community Member

                          In requirements for CS5 they said QT 7.6.2, so I uninstalled 7.6.6 and tried with 7.6.2, but no luck.

                          • 10. Re: Premiere CS5 takes 5 minutes to start up
                            the_wine_snob CommunityMVP

                            Thanks for reporting on the QT version requirement. Did not know that.

                             

                            Sorry that it did not work either.

                             

                            Good luck,

                             

                            Hunt

                            • 11. Re: Premiere CS5 takes 5 minutes to start up
                              EricS_Adbe Community Member

                              A couple questions - do you have any 3rd party (non-Apple) codecs installed? If so, what are they?

                               

                              If not, do you have a firewall or antivirus app installed and if so, which one(s) do you have?

                               

                              Any other pre-CS5 apps running at the time? (say, previous version of Premiere or AE).


                              There is interprocess communication that occurs between the applications (AE, PPro, AME) with dynamiclinkmanager.exe, as well as between the quicktime application itself (Adobe QT32 Server.exe), which needs to interact via tcpip. It's also possible that there is a quicktime codec installed which is getting invovled, knowing which part is being grumpy would be really great.

                               

                              Thanks,

                              -EricS

                              • 12. Re: Premiere CS5 takes 5 minutes to start up
                                Admiral Cook Community Member

                                Clean installation of Win7 x64.

                                Using NOD32.

                                Using Comodo firewall.

                                No other Apple apps.

                                No 3rd party codecs.

                                No other Adobe apps running.

                                 

                                BUT when I diable Firewall it works with no problem.

                                BUT I need Firewall.

                                 

                                What App or IP address I need to unblock in firewall to get CS5 and firewall running together?

                                 

                                Thanks!

                                 

                                EDIT: It seems I need to unblock Premiere and QT server.

                                • 13. Re: Premiere CS5 takes 5 minutes to start up
                                  EricS_Adbe Community Member

                                  You may experience something similar when launching Adobe Media Encoder as well. Another application which will use a similar mechanism for communicating is PProHeadless.exe (also found in the Premiere application folder). It sounds like you're up and running now without the slowdowns though, glad to hear it!

                                   

                                  -EricS

                                  • 14. Re: Premiere CS5 takes 5 minutes to start up
                                    Admiral Cook Community Member

                                    But I'm little paranoid regarding internet attacks.

                                     

                                    I would like to keep programs blocked in firewall while CS5 is working... but how?

                                     

                                    Thanks again.

                                    • 15. Re: Premiere CS5 takes 5 minutes to start up
                                      Bill Gehrke CommunityMVP

                                      Just put a switch on your internet cable and disconnect from the web.while editing>

                                      • 16. Re: Premiere CS5 takes 5 minutes to start up
                                        the_wine_snob CommunityMVP

                                        Along those lines, I am on a DSL connection, though behind a hardware firewall, between the connection and the workstation, and NOT within the workstation. In 15 years, I have never had one breech. Maybe I have just been fortunate, but also have zero Internet presence, while editing, and my guard (software) is down.

                                         

                                        Just an observation,

                                         

                                        Hunt

                                        • 17. Re: Premiere CS5 takes 5 minutes to start up
                                          Monsieur_Hulot Community Member

                                          yeah it's these: Adobe QT32 Server.exe thing.

                                          for hours and hours i installed/uninstalled CS5 suite on a computer without internet connexion. then i installed it on a laptop with connexion and watched my firewall. premiere.exe, Adobe QT32 Server.exe and dynamiclinkmanager wanted network-access. i allowed it Adobe QT32 Server.exe and premiere started without any delay!!!

                                          adobe what's this? i always need internet to use premiere, after FX, encore because of quicktime?! where can i fix this?!

                                          • 18. Re: Premiere CS5 takes 5 minutes to start up
                                            Wil Renczes Adobe Employee

                                            Those components are separate (necessary) processes that are part of the Adobe suite.  Adobe QT32 Server, in particular, is required for anything Quicktime related - since Apple hasn't upgraded Quicktime to 64 bit, we were forced to put Quicktime support routines in a 32 bit process.  Meanwhile, Premiere runs in a 64 bit native process.

                                             

                                            In order for these processes to communicate with each other, they rely on TCP IP internally, communicating through 'localhost', which is your local machine.  I don't know why your firewall insists on blocking that port - as far as I'm concerned, it shouldn't.  Your firewall should be concerned about blocking incoming connections from outside ports, not what's going on locally in your machine.

                                            • 19. Re: Premiere CS5 takes 5 minutes to start up
                                              the_wine_snob CommunityMVP

                                              Wil,

                                               

                                              since Apple hasn't upgraded Quicktime to 64 bit, we were forced to put Quicktime support routines in a 32 bit process.

                                               

                                              Interesting tid-bit, and one that I had not thought of.

                                               

                                              Thanks,

                                               

                                              Hunt

                                              • 20. Re: Premiere CS5 takes 5 minutes to start up
                                                Monsieur_Hulot Community Member

                                                Wil Renczes wrote:

                                                 

                                                ...I don't know why your firewall insists on blocking that port - as far as I'm concerned, it shouldn't.  Your firewall should be concerned about blocking incoming connections from outside ports, not what's going on locally in your machine.

                                                hey wil,
                                                no, on the computer without internet connexion there is no firewall. so nothing is blocked. i noticed it on the "internet-computer" that comments any network activity over tcp/ip.
                                                in the meantime i activated tcp/ip on the other computer, connected a lan-cable but nothing changed. it took about 5 minutes to start up premiere (encore, afterFX).
                                                my question: what more windows services are needed? could there be any conflict, when cs5 is not installed at the windows system partition, but on my program partition? is there any .log written when i start premiere?
                                                definitive there is problem with loading "C:\Program Files\Adobe\Adobe Premiere Pro CS5\Plug-ins\Common\ImporterQuickTime.prm". i watched the Plugin Loading.log of premiere, encore, afterFX. what's up there?

                                                • 21. Re: Premiere CS5 takes 5 minutes to start up
                                                  aw59101 Community Member

                                                  Over six minutes for Premiere and After Effects to load this morning.  All Adobe

                                                  applications have full permissions in my internet security programs.

                                                   

                                                  This is outrageous.  I've just paid a small fortune for programs that loads slower than "Return To Castle Wolfenstein" on my Apple IIc.

                                                   

                                                  Is there a way to disable "ExporterQuickTimeHost" in Premiere?    Any other solutions come to mind for After Effects?  (I haven't yet messed with Encore)   Are there specific ports that I can do something about to fix this situation?

                                                  • 22. Re: Premiere CS5 takes 5 minutes to start up
                                                    Jeff Bellune CommunityMVP

                                                    Over six minutes for Premiere and After Effects to load this morning.

                                                    Did you obtain the information that Harm asked for in post #6?  If not, please do so.  If so, please post it to help us help you.

                                                     

                                                    Until you accomplish all of that, I have one thing for you to check.  I'm guessing blind here, but it's a reasonable guess: Do you have any real-time or full-time anitvirus scanners running?  If so, disable any scan-on-access type of setting and try launching again.

                                                     

                                                    If that fails, then Harm's link is the way to proceed from here.

                                                     

                                                    -Jeff

                                                    • 23. Re: Premiere CS5 takes 5 minutes to start up
                                                      nschaef Community Member

                                                      All:

                                                       

                                                      I just installed the trial version of CS5 Production Premium.

                                                       

                                                      When I try to start PProCS5, the splash screen appears; then nothing.  No indicator that anything is loading.

                                                      After reading the post I opened the firewall for Quicktime and Dynamic Link; still nothing.

                                                      I am in locked down environment as far as antivirus is concerned (on-access scanning is enabled by sysadmin, unable to change setting)

                                                       

                                                      Running Windows 7 Enterprise

                                                      Dell XPS

                                                      i7 965 3.20 Ghz

                                                      6 GB RAM

                                                      Dual GTX 285 cards

                                                       

                                                      Any clues other than those already in the post.

                                                       

                                                      We have a number of machines in this configuration running in a University graphics lab and were going to install CS5 this summer; but if I can't get Premiere to run; we'll stick with CS4

                                                       

                                                      Thanks,

                                                      Norm

                                                      • 24. Re: Premiere CS5 takes 5 minutes to start up
                                                        Bill Gehrke CommunityMVP

                                                        By any chance are your dual GTX 285 cards configured in SLI mode?

                                                        • 25. Re: Premiere CS5 takes 5 minutes to start up
                                                          the_wine_snob CommunityMVP

                                                          Norm,

                                                           

                                                          You say that the Splash Screen appears, but there is no indication that anything is loading. Are you looking at the little line of text that indicates each library and module? It is tiny, and can go by quickly, so that most people miss it.

                                                           

                                                          OTOH, if there is not such, then it would seem that the hang is initial, and not along the loading path of the elements in the program.

                                                           

                                                          Is the video and audio driver updated?

                                                           

                                                          Is QuickTime Player updated?

                                                           

                                                          Just thinking there, but good luck,

                                                           

                                                          Hunt

                                                          • 26. Re: Premiere CS5 takes 5 minutes to start up
                                                            SteveA1 Community Member

                                                            I'm getting a slow start-up too.. I uninstalled Production Premium CS4, installed CS5, and Premiere Pro takes a lot longer to open a Project - maybe a few seconds more to prompt for a Project, but 4 or 5 times longer to open a selected Project. Most of the time after selecting Project is a blank screen. I'm not technical but am interested if someone finds a reason thanks.

                                                            • 27. Re: Premiere CS5 takes 5 minutes to start up
                                                              Monsieur_Hulot Community Member

                                                              sja111 wrote:

                                                               

                                                              I've just uninstalled Production Premium CS4 and installed CS5 (same PC). CS4 Premiere Pro took about 8 seconds to prompt for a Project and about 6 seconds to open it.  CS5 iks taking

                                                               

                                                              less than 10 more seconds another 5 or 6 seconds to open  5 seconds to load Premiere Pro have aon a Wind7 x64

                                                              PC

                                                              GRATULATIONS!
                                                              got the same (or likely the same) results an my laptop - but not on my PC (win7, 64-bit).

                                                              • 28. Re: Premiere CS5 takes 5 minutes to start up
                                                                Bill Gehrke CommunityMVP

                                                                Monsieur_Hulot wrote:

                                                                 

                                                                GRATULATIONS!
                                                                got the same (or likely the same) results an my laptop - but not on my PC (win7, 64-bit).

                                                                Please follow Harm's suggestion in post number 6 and show us what you have running before you try starting to run Premiere.

                                                                • 29. Re: Premiere CS5 takes 5 minutes to start up
                                                                  Monsieur_Hulot Community Member

                                                                  Bill Gehrke wrote:

                                                                   

                                                                  Please follow Harm's suggestion in post number 6 and show us what you have running before you try starting to run Premiere.

                                                                  in fact: I really don't know what kind of informations you mean. in post 6 there's nothin' to find...
                                                                  important for me is: i had a running CS4 and now a hanging CS5. that's it.

                                                                  • 30. Re: Premiere CS5 takes 5 minutes to start up
                                                                    nschaef Community Member

                                                                    @Bill Gehrke : I've tried starting with SLI enabled and disabled; no difference.

                                                                     

                                                                    @Bill Hunt:  You're correct that the hang is on initialization....there is no tiny text showing modules loading.  All other Production Premium components I've tried start fine (AE, PS, AI ... Encore is disabled in the trial version).  All QT, video, audio drivers are up-to-date. Win7 has all patches installed.

                                                                     

                                                                    I have CS4 Master Collection. Could that cause a problem?  The only case in which I thought CS4 might be in conflict is with Photoshop 64-bit. CS4 Premiere seems to be working fine.

                                                                     

                                                                    As I mentioned my machine, with the exception of Visio, Lotus Notes, and AutoCad, is configured identically to 8 machines in a graphics lab.  I'm the fortunate tester for CS5.

                                                                     

                                                                    Also...task manager shows dynamiclinkmanager.exe loaded using approximately 5500K memory; CS5 showing about 43,000K; CPU usage is 13 (which I'm sure must mean something is wrong

                                                                     

                                                                     

                                                                    TIA for your help so far.

                                                                    Norm

                                                                    • 31. Re: Premiere CS5 takes 5 minutes to start up
                                                                      Bill Gehrke CommunityMVP

                                                                      OK here is a simpler way to find out what you have running.  Do a CTRL-ALT-DEL and select your Task Manger and select the Processes Tab.  Here is what you will see, except you probably will have more than twice as many processes running.  An untuned Win 7 installation can easily have 70 processes or more..  Be sure to have show all processes checked and stretch the window so we can see all of them.  Do this after booting up and without running any other software or Adobe software.

                                                                      Win7-29-Processes.jpg

                                                                      • 32. Re: Premiere CS5 takes 5 minutes to start up
                                                                        Monsieur_Hulot Community Member

                                                                        dear bill, i thank you very much for your help. but i can't see, how it helps me, when i find out my runnin' processes. i think it's a problem of permissions on folders or in the registry or something like that. for example:
                                                                        in one of these endless installing/uninstalling procedures i decided to delete every adobe folder on my disks. although i used the flashplayerplugin_uninstall  utility (with admin rights) i still found the folder "macromed" in the "sysWOW64" folder. it was undeleted and i first had to take ownership before i was able to delete.
                                                                        my solution: i will install a "fresh" windows and pray...

                                                                        • 33. Re: Premiere CS5 takes 5 minutes to start up
                                                                          Bill Gehrke CommunityMVP

                                                                          Do not forget when you finish installing Windows to look at your processes and when you find out how many there are you should consider tuning your OS to get real performance from your system with CS5.  CS4 and CS5 are both resource hogs.

                                                                          • 34. Re: Premiere CS5 takes 5 minutes to start up
                                                                            Monsieur_Hulot Community Member

                                                                            the_wine_snob wrote:

                                                                             

                                                                            QT 7.6.3 & 7.6.4 had issues with Adobe programs, just as 7.5.3 & 7.5.4 did. I had heard that 7.6.6 was a good version, but have to admit that for me, 7.5.5 was the "last known good." Wonder if 7.6.6 is following in the footsteps of its recent predecessors? Maybe try with a copy of 7.5.5.

                                                                             

                                                                            Good luck,

                                                                             

                                                                            Hunt

                                                                            FINALLY IT RUNS!
                                                                            my solution was to install quicktime 7.6.6. thx to all the guys here!

                                                                            • 35. Re: Premiere CS5 takes 5 minutes to start up
                                                                              geoffwm Community Member

                                                                              I have a similar start up problem with Adobe Premier CS5 - which freezes on startup at the point of trying to load Exporterquicktimehost.prm

                                                                               

                                                                              I am using Windows 7 Ultimate (x64) on a Toshiba X506 laptop. I do not have Quicktime installed (although it has been in the past)

                                                                               

                                                                              My firewall is Agnitus Outpost Pro. When I suspend the Firewall, Adobe Premiere loads with absolutely no problems.

                                                                               

                                                                              I have specifically "allowed" full access to files dynamiclinkmanager.exe and Adobe QT32 Server.exe. This did not solve the problem.

                                                                               

                                                                              Obviously some other Adobe Premiere-related application is being blocked by my firewall, but after some experimenting, I have not been able to discover which aplication it might be. I am a bit of a novice, so any suggestions/assistance would be very much appreciated.

                                                                              Regards

                                                                              geoffwm

                                                                              • 36. Re: Premiere CS5 takes 5 minutes to start up
                                                                                Anthony04 Community Member

                                                                                Hey geoffwm, have you found the solution for your problem yet? if not here is my solution.

                                                                                 

                                                                                After i've been reading the event viewer on outpost pro and i've found out that you need to Allow All Activity for

                                                                                 

                                                                                premiere.exe and after effect.exe

                                                                                dynamiclinkmanager.exe ===> 1 for premiere and 1 for after effect

                                                                                Adobe QT32 Server.exe ====> 1 for premiere and 1 for after effect

                                                                                 

                                                                                for premiere and after effect to work. It worked for me and i hope it will solve your problem as well.

                                                                                • 37. Re: Premiere CS5 takes 5 minutes to start up
                                                                                  si conehead Community Member

                                                                                  What worked for me was to turn off UAC completely and then reboot. If this works, contact me for more info.

                                                                                   

                                                                                  Steve

                                                                                  • 38. Re: Premiere CS5 takes 5 minutes to start up
                                                                                    jeremy d. Adobe Employee

                                                                                    I hope that works for you, but if it does, that's a bug...

                                                                                    You should be able to run with UAC on -- i bet most users here do.

                                                                                    • 39. Re: Premiere CS5 takes 5 minutes to start up
                                                                                      si conehead Community Member

                                                                                      I have set UAC back on, but then had to change the shortcut that runs some of the programs to "run as administrator". The programs that were affected were Premiere, Encore, After Effects, and one or two others. The account that I use has full administrator privileges.

                                                                                       

                                                                                      I am running Windows 7 Professional 64 bit.

                                                                                       

                                                                                      I would agree that it is a bug, but I don't know what it is about my installation that caused this to happen. I spent 3 hours with Adobe Tech Support and as usual they had no clue.

                                                                                       

                                                                                      I finally figured out the answer myself.

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