Can you tell me what browser and OS you are using and what product your are downloading?
Also, please email me your order number and I'll see if I can help you.
I was using Safari 4.0.5 on a MacPro running OSX 10.6.3. trying to download an upgrade to Photoshop CS5. It would open the download manager with "status" as "stopping". After several re-tries and going through your troubleshooting FAQ's I decided to download Fire Fox and try it from there. It worked in Fire Fox.
I am very upset about this too. I purchased the upgrade to cs5 and choose the download option and its taking forever. I left the machine on from 1am last night and i got up at 10am and the cs5 production and cs5 premier were still at 4 and 5 percent. I really regret not choosing the shipping option. The download manager is a joke when it comes on to larger files. After deleting and restarting the download five times the perimier cs5 finally downloaded. The cs5 production is at 28 percent and has been there for the past two hours. I know its frozen and i will have to delete it and start the download over. I wish there was a way to let them ship it to me and just delete what i have because its not worht the headache.
I am using firefox 3.6
Are you on wireless or a hardline connection?
Are you on DSL, cable, LAN, modem?
I would suggest that you download via a hardline connection if you can. Using wirelese can take longer.
Also, try just to download one item at a time rather than clicking on multiple download links. Not sure if you are doing that..but just another suggestion. If you click on multiple items you may be overloading your bandwidth or something.
The Production Premium file is about 7.7 Gb
You can use this page to get a rough idea of how long it should take to download:
Hope that helps.
It was the only download on a ethernet 6MB pipe. It was only an upgrade to CS5. I only had trouble using Safari 4.0.5. Firefox worked okay.
i am not using wireless to do the download. I was able to download the smaller files without any trouble but downloading the premier 2 gig file and the 7 gig cs5 prod files are the problem. I finally was able to download the premier cs5 2 gig file. However i am having trouble with the 7 gig file. This download manager thing freezes all the time. I just killed the download again to start it over becuase it keeps freezing. The furthest I got with this 7 gig file was 28 percent and then it just stopped. This is literally becoming quite annyoing. I wish i could go back and change my method to shipping because waiting for the box to arrive is less frustrating.
Try just using direct HTTP links and see if that helps.
Ok…try this in Firefox preferably, since it handles downloading of files larger than 2Gb (some versions of Internet Explorer won’t do a file bigger than that)
1. Go to the page in the store where you see your downloads for your purchase.
Then cut and paste this URL and put it into the address bar (where you type in url links) to get the big .7z file
2. Then repeat the above to get the .exe file
if you are on Mac then use this URL
Hopefully, they will both download. Then just double click the .exe file to kick off the installation. The .exe file uses the .7z file, so make sure they are in the same directory and don’t change their filenames.
Here are the filesizes and checksum (you can verify them with fastsum ...see www.fastsum.com )
Hope that helps.
thanks for that tip. its downloading the first one so far, i wish i knew this yesterday because it would have been done already.
HI, I too am having tremendous difficulty downloading the upgrade for Cs5 photoshop only. By comparison it's a smaller
download compared to others mentioned in this thread, but for 2 days now I've been trying unsuccessfully to download this - it gets to roughly 35-40% complete and then just freezes. Pressing pause and trying to resume it doesn't work either. This is incredibly frustrating and an absolute hog on my bandwidth and Internet data cap.I'm using OS X 10.6.3 and Firefox.