3 Replies Latest reply on May 3, 2010 11:04 AM by Michelle Qi

    Camera raw 5.7 not showing as installed

    twinkerzzz

      Hi

       

      Some problems installing camera raw 5.7 in CS4 photoshop.

       

      1. I tried the 5.7 manual installation download link at adobe - but it appears to be not working.

       

      http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4680&fileID=4364

       

      2. I tried the 5.7 installer / updater dmg link - It downloaded the dmg without problems. However while it was installing, i canceled the installation half way through because i thought something was wrong because it seemed to be taking along time. ( I dont think anything was wrong in retrospect)

       

      http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4682&fileID=4362

      So:

      I tried to reinstall 5.7 using the 5.7 installer updater dmg again but it kept detecting that a 5.7 was already installed and asking me to quit.

      However i checked the plugin folder (libary/app support/adobe/plug-ins/CS4//file formats/) the version is still 5.6. Also if i opened acr from bridge it opened a version 5.6.

       

      3. I cleared out all the old plugin versions and tried to reinstall again using the 5.7 updater but it was still saying 5.7 is already installed. What ever i did this was the result i got.

       

      4. I read this forum and took the advice of downloading 5.7 via the Bridge help menu > updates . I selected 5.7 from the update list & it appeared to be working and to be updating to 5.7. However when i again check the plugin folder (libary/app support/adobe/plug-ins/CS4//file formats/) the version is still 5.6. Also  if i opened acr from bridge it opened a version 5.6.

       

      Could do with a little guidance because something is stopping the 5.7 installer from re-installing even though the actual plugin 5.7 does not exist.

       

      Thanks for your feedback folks

       

      twzzz