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Hi CyndyL and welcome to our community.
For the .CHM files, take a look at the following link: Click here.
Not sure about the WebHelp files. Something else is probably at play with that.
Oops! Sorry Rick. You beat me to it.
Thanks for the welcome and I do appreciate your input. Will go check that out. We deliver all out help systems out to a network drive for review and for CM dept to grab copies. We have never run into a problem before.