9 Replies Latest reply on Oct 27, 2010 12:14 AM by Hedegaard1

    Adobe Reader 9.3 crashes when submitting email form

    l0c0b0x

      Hello,

      Adobe Reader 9.3 (running on a Windows 2008 R2 Terminal Server) crashes every time it tries to submit an email.  I believe it's crashing when trying to communicate with Outlook (olmapi32.dll?)--exactly after choosing "Desktop Email Application" and hitting "OK" .  At times, it is successful at sending the data to outlook, but reader still crashes.  Most of the time though, it just crashes.

       

      It doesn't crash when choosing "internet email", when I chose this it successfully saves the file... we want to make sure that this functionality is working properly.

       

       

      Actual error:  "Adobe Reader 9.3 has stopped working"

       

      Problem signature:

        Problem Event Name: BEX

        Application Name: AcroRd32.exe

        Application Version: 9.3.2.163

        Application Timestamp: 4bb82a58

        Fault Module Name: olmapi32.dll

        Fault Module Version: 12.0.6514.5000

        Fault Module Timestamp: 4a89d653

        Exception Offset: 00001f1e

        Exception Code: c0000005

        Exception Data: 00000008

        OS Version: 6.1.7600.2.0.0.16.7

        Locale ID: 1033

        Additional Information 1: 0a9e

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

        Additional Information 3: 0a9e

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789