0 Replies Latest reply on May 4, 2010 8:41 AM by ngb000

    Recived order confirmation, But no download button or serial number


      I purchased a cs5 upgrade and selected the download option.


      I recived my order confermation with these instructions.


      1. Sign in to your account at the link below using the above ID: http://www.adobe.com/go/ols_ww_login/
      2. Locate your order number and click it.
      3. On the Order Detail page, click the Downloads for This Order button.
      4. Start your download by clicking the Download button.


      I can not locate the "Downloads for This Order button" or any download button relating to my order.


      Also when I checked my order status using my order number i get this...


      We can't find an order with this order number.  Please try the following:


      • Ensure you have typed the order number correctly
      • Refer to your order confirmation email and click directly on the link in that email
      • Your order may have been placed so recently that our system hasn't updated yet, please allow up to         two hours for your order to appear.


      And lastly I did not recive my serial number.

      Please help me resolve this.