Are you copying and pasting from Word? This is normally where "funny" quotes come from. You can turn off "smart quotes" in Word (an Autoformat as you type option, I think), but I don't think that will fix any existing smart quotes in the Word documents. If it is Word, retyping the quotes in Robohelp will fix it in Robohelp, or I think it should be possible to do a find and replace to change the smart quotes to straight quotes in the Word documents.
Hi Amber, I'm not cutting and pasting from Word. I'm typing right in RH7. Also I edited the html to try to force the correct code. 95% of the time the characters display correctly, then for an unknown reason they will show the strange characters.
Unfortunately I'm out of ideas. The only time I've heard this was a problem was copy/pasting from Word, or using Robohelp for Word, rather than Robohelp HTML. And I believe these issues were fixed in 7.01 and 7.02.
Edit: actually, one more thought. Maybe it's an issue with the encoding on the webserver. See Snippet #22 - French characters being replaced by the copyright or other symbols (and other display issues) - on Peter Grainge's site: http://www.grainge.org. (Robohelp > Robohelp 7 > Using Robohelp).
I checked snippet 22 on PG's site and it was concerning "Opening a Word document". I searched for "French Characters" and didn't find it. Can you give me a link?
Oops, my bad. I shouldn't have said snippets.
It's under the Robohelp button (Robohelp > Robohelp 7 > Using Robohelp 7). Hopefully this link will work: