I bought a boxed version of Adobe Production Premium CS4 (new) through eBay (their Buy it Now thing) about 3 days before CS5 was released.
I'd like to take advantage of the free upgrade to Production Premium CS5, but I wasn't sure if the free upgrade is only for people who purchased the suite directly from Adobe or any purchase of the suite new from other vendors… ?
Also, if I can do the free upgrade, what do I need to provide Adobe to make it happen?
You can purchase through other vendors but they have to be authorized resellers. http://bit.ly/9xYI9p So I'm not sure if that would qualify in this case.
You do have to go through Adobe to get the upgrade. Your best bet is to contact Adobe Customer Service directly via email, phone, or chat, and ask them about your situation.
We did an extensive post about this if you need more info.
Thanks for the response!
I think I'll still go ahead and call or email them about it.
It was from eBay BUT it was NOT a license transfer / used copy purchase. What I bought was brand new, with shrink wrap and everything.
So I'm hoping they might make an exception… *fingers crossed*