8 Replies Latest reply on May 7, 2010 3:18 PM by tshirk

    Don't order the academic version of CS5

    tshirk

      The academic version of all Adobe products offer a very attractive price.  the problem is, you can't install them.  I just received my cs5 suite, and I can't even get a serial number.  it seems that they haven't entered the product codes into their licensing system.  I just spent a frustrating two hours talking to support (several agents), who all said I was typing the product code wrong.  Come on, Adobe, I am a gradute student working on my master's degree with an undergrad degree in English.  You can't attend school in this day and age without using a laptop in every class.  The bottom line is you can't get past step one in getting your serial number, because the product code is not recognized.  This is going to require requesting a refund.  This is only because of the academic licensing scheme that Adobe uses.  I'm sure regular purchasers are not having this problem.