4 Replies Latest reply: May 21, 2010 7:11 PM by kiraikenx RSS

    CS5 Master Collection Fails to Initialize

    kiraikenx Community Member

      Hi,

           I am trying to install CS5 Master Collection trial on Mac OSX 10.6.3 but it fails as soon as I double click "Installer.app". I message box pops up saying "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem." Here is my log file:

       

       

      Thu May  6 11:54:54 2010 [INFO] Setup - Build Version - 1.0.175.0

      Thu May  6 11:54:54 2010 [INFO] Setup - Logging Level verbosity Set  to 4

      Thu May  6 11:54:54 2010 [INFO] Setup - TimeLog: Bootstrapper Start

      Thu May  6 11:54:54 2010 [INFO] Setup - TimeLog: Start initial checks

      Thu May  6 11:54:54 2010 [INFO] Setup - Launch Path set to /Volumes/Adobe CS5 Master Collection/Adobe CS5 Master Collection

      Thu May  6 11:54:54 2010 [INFO] Setup - Found 3 packages in setup manifest

      Thu May  6 11:54:54 2010 [FATAL] Setup - Unable to create PIM object

      Thu May  6 11:54:54 2010 [INFO] Setup - TimeLog: End initial checks

      Thu May  6 11:54:56 2010 [INFO] Setup - Exiting Installer with Code: 0

       

      It seems that I get that same log file messages when I try to install Flash Builder 4 trial as well.

       

      Can someone please help me?

      Thanks.