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Hi There Trailanderror
You might try to use the "print screen" option at the point where that second window opens to manually place a snapshot into the recording process. That should work.
One of the things I guess I have to keep in mind is that Captivate is not a screen recorder but it takes snapshots when things change. Correct?
I am just surprised that when recording the whole the whole desktop or a region of the screen that it does not show it, as mentioned before it does state window showing contents of web page.
Any change in that in Captivate 3?
thanks for your reply
In the demo the other day, they stated that Cap3 can also record true video. have not yet verified, but i have used http://jingproject.com/ (free at the moment) to do a screen(or video) capture to swf and imported that animation or take screen shots of it.
I have found over the years of using captivate that it records the active window. When a pop-up appears, it is not necessarily the active window. If , when a pop-up appears (such as an active calendar window to select a date to populate a field), click on that window's title bar before performing any new actions. That will make the pop-up window the active window. This has worked for me over the years. Good Luck
thank you Rick I will use the trick