Illustrator is crashing on startup. It loads up and sits for a few seconds with the startup window then crashes. All other CS programs were also crashing, but an uninstall and reinsrall seems to have fixed it. But hasn't made any diffference to Illustrator. When it's reinstalled, though, it's not appearing highlighted in the Programs list like the rest of the CS, so am thinking maybe it's not fully uninstalling.
Anyone else experienced this? Any ideas?
We have multiple deadlines in the next week that rely on using Illustrator, so are going to start losing money soon if we can't get it to work!
This pair of hints Move the folder or Other options was made to cover a number of issues, hopefully including yours.
Before you start on those suggestions, it may be worth trying to just press Ctrl+Alt+Shift/Cmd+Option+Shift during startup as a simple first option.