1 2 3 Previous Next 118 Replies Latest reply: May 17, 2011 10:14 AM by AcidicInk RSS

    Printing in photoshop CS5 problem

    photoadam15horse Community Member

      IN photoshop CS5 when you select to print 8 copies of an image only one comes out of the printer...

      worked fine with cs3 cs4

      any input?

        • 1. Re: Printing in photoshop CS5 problem
          Chris Cox Adobe Employee

          What printer brand and model?   What driver version?

          • 2. Re: Printing in photoshop CS5 problem
            photoadam15horse Community Member

            Shinko S1245 their newest drivers!!!

            works fine with cs3 which i have on t he same computer basically what ever number copies i enter to cs5 i dont get out of the printer!!!

            • 3. Re: Printing in photoshop CS5 problem
              Chris Cox Adobe Employee

              Also, what OS version?

               

              I don't think we have a Shinko printer in-house, so it may take a while to contact them and work out why the driver is not obeying the Windows number of copies information.

              • 4. Re: Printing in photoshop CS5 problem
                photoadam15horse Community Member

                windows 7 32bit

                its really weird it prints one and then if u bring up another image it prints the balance amount from the previous printed image>> so like if i ask for 8 it prints 1 and the new image it would print 7 when asked to print just 1

                • 5. Re: Printing in photoshop CS5 problem
                  skellington26 Community Member

                  I'm having the same exact problems. Using Windows XP SP3, printing to canon and epson printers.

                  • 6. Re: Printing in photoshop CS5 problem
                    photoadam15horse Community Member

                    sorry to say but thank god someone else knows what I'm talking about!!

                    I wouldnt think it has to do with windows because on the computer i still have cs3 and cs4 and they both work fine

                    what do we do??

                    • 7. Re: Printing in photoshop CS5 problem
                      photoadam15horse Community Member

                      any info from adobe?

                      • 8. Re: Printing in photoshop CS5 problem
                        sammy354234

                        Hi, I am having the same problem printing to both my Epson printers. Only started happening after I installed CS5. Have spoken to Adobe and they said they had received a few calls about this. It is now happening intermittently. Sometimes it prints the desired amount but sometimes just reverts itself to 1 print. Most frustrating. Only way to override is to select number of print copies in Epson dialogue box.

                        • 9. Re: Printing in photoshop CS5 problem
                          mlg913

                          same problem here.  Doesn't matter what printer I'm printing to or whether it's networked or not.

                          Quite frustrating.

                          • 10. Re: Printing in photoshop CS5 problem
                            photoadam15horse Community Member

                            I print hundreds of photos a day on dye sub printers as of now cs5 is useless until they fix it.....shame on adobe for not testing their software

                            • 11. Re: Printing in photoshop CS5 problem
                              tinaTS Employee Hosts

                              Epson and Canon users who are seeing this problem, can you please post your specific OS, printers, and printer driver versions?

                               

                              Have you tried testing multiple copies with a very small image (1x1" @ 72dpi)? If not, can you try this and report back?

                              • 12. Re: Printing in photoshop CS5 problem
                                mlg913 Community Member

                                With all due respect, and I certainly could be wrong, but how can this be a specific printer issue if people from all different industries with all different kinds of printers have the same problem?  I have a small Brother printer, a professional grade Ricoh printer and an HP Designjet plotter all experiencing the same problem...

                                • 13. Re: Printing in photoshop CS5 problem
                                  sammy354234 Community Member

                                  I have Epson 3800 and 1800. OS Windows Vista 32 bit. I have spoken to Epson and have got the latest drivers. Can't be the printers, only started happening after installing CS5. As I said, problem now intermittent so don,t know whether its going to print the correct number of copies or not.

                                  • 14. Re: Printing in photoshop CS5 problem
                                    deviousjkicks

                                    i am using xp sp3 and xerox printers and having the same issue...

                                    • 15. Re: Printing in photoshop CS5 problem
                                      AJZelada Community Member

                                      I am using both CS4 and CS5 (both 32bit as the 64 bit will not work on my 64 bit Win 7 machine yet...see other forum win 7 topics). The Epson 4800 takes very long to print with the newer CS5 PS for all menu items (e.g. clicking on print, choosing a different paper, choosing a different ICC/ICM....the initial dialogue print box may take 90 seconds to first appear. when I hit print, it also takes about another 90 seconds before the print head begins getting in the proper postion. My older CS4 PS (32bit) takes about 10 seconds to appear and initiate any dialogue box change.  I have a newer i7 intel with 8gig ram...any ideas??? thanks AJZ

                                      • 16. Re: Printing in photoshop CS5 problem
                                        photoadam15horse Community Member

                                        I THINK THERE IS A MAJOR PRINTER PROBLEM ALL AROUND THE NEW PHOTOSHOP CS5!!!

                                        I HAVE TO ASSUME WITH ALL THE PEOPLE WRITING IN THEY ARE WORKING ON A UPDATE...

                                        I HAVE STOPPPED USING THE PROBLEM BECAUSE IT SLOWS DOWN MY WHOLE PRINTING PROCESS

                                        • 17. Re: Printing in photoshop CS5 problem
                                          Jim Garrison Community Member

                                          I am also seeing this problem on an Epson R1900 in XP SP3

                                           

                                          I believe printing in Windows from PS keeps getting worse with each release.

                                          • 18. Re: Printing in photoshop CS5 problem
                                            Jim Garrison Community Member

                                            Initial state of print dialog before printing. Print Resolution is 643PPI (4x6 print)

                                             

                                            psprint01.png

                                             

                                            After pressing PRINT only one copy is printed.  Selecting File/Print again brings up the following.

                                             

                                            psprint02.png

                                             

                                            Note the preview has reverted to 8.5x11 aspect ratio, and the print resolution is 361PPI.  That's the first problem -- the page setup has gone back to defaults.  However, press the Print Settings button and you see:

                                             

                                            psprint03.png

                                             

                                            The dialog has the title "Print" and the text is "because the requested printer does not exist".

                                             

                                            I dismissed the dialog and pressed PRINT -- it tried to print the image at 8.5.11 size.

                                             

                                            The only way to get past this point and be able to re-select the printer settings is to close and reopen the image.

                                             

                                            In case it's important, this is a Canon RAW file (.CR2) from a Canon 5D Mark II, opened via ACR 6.1.

                                            • 19. Re: Printing in photoshop CS5 problem
                                              tinaTS Employee Hosts

                                              Thank you!!!

                                              tina

                                              • 20. Re: Printing in photoshop CS5 problem
                                                Jim Garrison Community Member

                                                After a little more experimentation I've found an even quicker way to get stuck:

                                                 

                                                1. Select File/Print
                                                2. Click "Print Settings"
                                                3. Click "Cancel" in the OS Print Settings dialog
                                                4. Click "Print Settings" again in the PS print dialog

                                                 

                                                This will display the truncated error dialog and you are unable to change print settings until you cancel out, close and reopen the image.

                                                • 21. Re: Printing in photoshop CS5 problem
                                                  photoadam15horse Community Member

                                                  Is adobe any closer to fixing this problem the program is almost one month old and is completely unusable for someone running a lab printing multiple photos of one image!!!!

                                                  • 22. Re: Printing in photoshop CS5 problem
                                                    Chris Cox Adobe Employee

                                                    Well, nobody reported these print problems until CS5 had been out a few weeks.

                                                    We're looking into it, and have identified some of the underlying problems (older printer drivers not working with the Vista/Win7 printing system).

                                                    It may be a while before we (and Microsoft) can come up with a fix.

                                                    • 23. Re: Printing in photoshop CS5 problem
                                                      photoadam15horse Community Member

                                                      chris thanks for the reply , I have to tell you i have been on windows 7 from day one and cs3 and cs4 have worked fine in the printing area..prior to that i had vista for two years and they to worked fine printing... the easiest work around the problem right now is to use the function print one copy command and hit it for the amount of photos you want, just and fyi....

                                                      • 24. Re: Printing in photoshop CS5 problem
                                                        photoadam15horse Community Member

                                                        Chris do you honestly not see a fix for cs5 for a while? weeks months or until cs6 comes out?

                                                        • 25. Re: Printing in photoshop CS5 problem
                                                          AJZelada Community Member

                                                          Chris

                                                          thank you so much for logging and responding to this problem.

                                                          Here are specific details about my system.

                                                           

                                                          i7 intel with 8 gig ram, w/ Nvidia 275 vid card with Win 7 (64 bit),

                                                          brand new Jan 2010

                                                          Using Epson 4800 with latest drivers for 64 bit win system per their web

                                                          site, epsonusa.com

                                                           

                                                          I installed CS4 Photoshop (32 bit) extended in Jan 2010and this worked

                                                          well in all aspects; never a problem loading PS; never prob with print

                                                          screens;

                                                          I installed CS5 Photoshop (64) and it worked with win 7 well for 2

                                                          weeks. I had no problem with the epson driver for the 4800. It printed

                                                          expediently. I used two of the new content aware fill, hdr, and the

                                                          puppet business...it all worked nicely. Then like I said after two weeks

                                                          it completely stopped. I had only added a wstfp update for win 7 to my

                                                          computer. I rolled it back to prior that new update and no

                                                          difference...no PS 64 bit.

                                                           

                                                          And it continues to give me dreaded "PS ...has stopped working..." and

                                                          the event described below. I took the computer to a repair shop and they

                                                          said I had bad ram, replaced the module and said the 64 bit photoshops

                                                          would not work and for me to watch the forums for solutions.

                                                           

                                                          I returned to using CS 4 and 5 PS 32 bit programs. BUT now with both

                                                          programs the printing is completely slowed down. Both 32 bit PS seem to

                                                          work as fast as they both did. When I click on print, it takes 90

                                                          seconds for the main print menu to come up. After the print screen is up

                                                          and I want to modify the paper source or icc driver it takes almost 70

                                                          seconds for the choice menu to appear; if I cancel the menu from any

                                                          epson print er screen it takes 90s to vacate the program; after I make

                                                          my different choices and I click ok to actually print it takes almost

                                                          two minutes for the print to start printing. It makes no difference

                                                          whether I print to 'spool' or print directly to the printer..it makes no

                                                          difference if the file is a 8k gif or a 500K psd or a 500 meg psd.....it

                                                          all takes a good two minutes.This same thing happens inCS 5 Illustrator.

                                                          I have not reinstalled my Lightroom...because this is all too frustrating.

                                                           

                                                          I am about to dump the win 7 and install it as a win 7 32bit system. And

                                                          hope that the epson drivers return to their old abilities.

                                                           

                                                          Again, I appreciate your moderation of the forum, tis good you have a

                                                          thick skin. I also work with the public and can appreciate your style

                                                          and effort at helping all of us --even though we are about to scream and

                                                          shout obscenities. Thanks -sincerely and please don't burn out.

                                                           

                                                          Dr, Z

                                                           

                                                          This event viewer records the below up every time I start CS 4 PS (64

                                                          bit) or CS5 PS (64 bit):

                                                           

                                                          Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp:

                                                          0x4bbc5b10

                                                          Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp:

                                                          0x4a5be02b

                                                          Exception code: 0xc0000374

                                                          Fault offset: 0x00000000000c6cd2

                                                          Faulting process id: 0x1694

                                                          Faulting application start time: 0x01cb02c291014661

                                                          Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5

                                                          (64 Bit)\Photoshop.exe

                                                          Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

                                                          Report Id: d829ccd9-6eb5-11df-83ec-4061860d5bae

                                                          • 26. Re: Printing in photoshop CS5 problem
                                                            AJZelada Community Member

                                                            Chris
                                                            thank you so much for logging and responding to this problem.
                                                            Here are specific details about my system.

                                                            i7 intel with 8 gig ram, w/ Nvidia 275 vid card with Win 7 (64 bit), brand new Jan 2010
                                                            Using Epson 4800 with latest drivers for 64 bit win system per their web site, epsonusa.com

                                                            I installed CS4 Photoshop (32 bit) extended in Jan 2010and this worked well in all aspects; never a problem loading PS; never prob with print screens;
                                                            I installed CS5 Photoshop (64) and it worked with win 7 well for 2 weeks. I had no problem with the epson driver for the 4800. It printed expediently. I used two of the new content aware fill, hdr, and the puppet business...it all worked nicely. Then like I said after two weeks it completely stopped. I had only added a wstfp update for win 7 to my computer. I rolled it back to prior that new update and no difference...no PS 64 bit.

                                                            And it continues to give me dreaded "PS ...has stopped working..." and the event described below. I took the computer to a repair shop and they said I had bad ram, replaced the module and said the 64 bit photoshops would not work and for me to watch the forums for solutions.

                                                            I returned to using CS 4 and 5 PS 32 bit programs. BUT now with both programs the printing is completely slowed down. Both 32 bit PS seem to work as fast as they both did. When I click on print, it takes 90 seconds for the main print menu to come up. After the print screen is up and I want to modify the paper source or icc driver it takes almost 70 seconds for the choice menu to appear; if I cancel the menu from any epson print er screen it takes 90s to vacate the program; after I make my different choices and I click ok to actually print it takes almost two minutes for the print to start printing. It makes no difference whether I print to 'spool' or print directly to the printer..it makes no difference if the file is a 8k gif or a 500K psd or a 500 meg psd.....it all takes a good two minutes.This same thing happens inCS 5 Illustrator. I have not reinstalled my Lightroom...because this is all too frustrating.

                                                            I am about to dump the win 7 and install it as a win 7 32bit system. And hope that the epson drivers return to their old abilities.

                                                            Again, I appreciate your moderation of the forum, tis good you have a thick skin. I also work with the public and can appreciate your style and effort at helping all of us --even though we are about to scream and shout obscenities. Thanks -sincerely and please don't burn out.

                                                            Dr, Z

                                                            This event viewer records the below up every time I start CS 4 PS (64 bit) or CS5 PS (64 bit):

                                                            Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4bbc5b10
                                                            Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
                                                            Exception code: 0xc0000374
                                                            Fault offset: 0x00000000000c6cd2
                                                            Faulting process id: 0x1694
                                                            Faulting application start time: 0x01cb02c291014661
                                                            Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe
                                                            Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
                                                            Report Id: d829ccd9-6eb5-11df-83ec-4061860d5bae

                                                            • 27. Re: Printing in photoshop CS5 problem
                                                              Chris Cox Adobe Employee

                                                              CS3 and CS4 used the older NT/XP printing system.

                                                               

                                                              CS5 uses the newer Vista/Win7 printing system, and seems to be shaking out a few bugs.

                                                              • 28. Re: Printing in photoshop CS5 problem
                                                                Chris Cox Adobe Employee

                                                                Chris do you honestly not see a fix for cs5 for a while?

                                                                We are hoping to fix it in the near term.  I can't promise a date, and some of the fix may be dependent on Microsoft's assistance.

                                                                • 29. Re: Printing in photoshop CS5 problem
                                                                  Chris Cox Adobe Employee

                                                                  Dr.Z - the long time to load and exit the printing dialog sounds like there is a problem with the printer driver (possibly communication errors with the printer).

                                                                   

                                                                  After serious RAM problems, it is usually a good idea to reinstall/repair the OS and apps, to get rid of corrupted files.

                                                                  • 30. Re: Printing in photoshop CS5 problem
                                                                    AJZelada Community Member

                                                                    Will reinstall the windows 7...can't get to til this weekend.

                                                                    z

                                                                    • 31. Re: Printing in photoshop CS5 problem
                                                                      DerekB4321 Community Member

                                                                      Got exactly the same set of problems. CS5 and Win 7.

                                                                      Have the latest drivers from Epson all other software is up to date..

                                                                      Can't do more than one print to the same printer without having to select a different printer then reselect the printer I want otherwise the thing tells me the printer it has just printed to does not exist.

                                                                      The loosing the profile from print to print in the same session is also a pain as if I keep having to reselect the profile  inevitably it is going to get missed from time to time.

                                                                      Can't wait for the fix.

                                                                      • 32. Re: Printing in photoshop CS5 problem
                                                                        tinaTS Employee Hosts

                                                                        Hi Jim,

                                                                         

                                                                        Please tell me the exact version of your printer driver. You should be able to go to Start > Control Panel (or Start > Settings > Control Panel), choose Printers, right-click on your printer and choose Properties. Somewhere in there will be the driver version or a tab called Version.

                                                                         

                                                                        Thanks!

                                                                        tina

                                                                        • 33. Re: Printing in photoshop CS5 problem
                                                                          Jim Garrison Community Member

                                                                          I checked on Epson's website and found that version 6.61 of the Epson driver is available, while I have 6.60. I downloaded and installed it (and rebooted even though the installer does not request a reboot).

                                                                           

                                                                          Good news: The problem with losing settings and the error dialog upon clicking the PRINT SETTINGS button are FIXED.

                                                                           

                                                                          Not so good news: The problem of only printing one copy is NOT FIXED. Printing multiple copies still prints only one.

                                                                          • 34. Re: Printing in photoshop CS5 problem
                                                                            tinaTS Employee Hosts

                                                                            Got both your emails - thank you so much!

                                                                             

                                                                            tina

                                                                            • 35. Re: Printing in photoshop CS5 problem
                                                                              j4anjr

                                                                              The problem is within CS5! Thats it. Windows 7, XP & Vista are all fine and dont need to be reinstalled. All printers work fine too. Everyone is going crazy trying to figure out this mess and spining there wheels over this.

                                                                               

                                                                              This is the ONLY way to get multiple prints out of your CS5.

                                                                               

                                                                              File>Print

                                                                              Choose your printer (in this case I'm using an Epson 7800)

                                                                              Print Settings>Page Layout>Copies> (choose qty) OK (you will notice that the copies box will now show the amount you just put in from the previous page.

                                                                              Print>

                                                                               

                                                                              That should work just fine. I have been doing this all week and have not had one issue.

                                                                               

                                                                              PS shame on Adobe for not fixing that simple problem.

                                                                              • 36. Re: Printing in photoshop CS5 problem
                                                                                PhotogCda Community Member

                                                                                It appears that there are other printing problems in CS5 as well.  I started a discussion at Luminous Landscape a few days ago about prints not centering properly in CS5 (worked fine in CS3).  At least one other person reported a similar problem.  Both of us on Epsons in a Win7 64 environment with the latest Epson 64 bit drivers loaded.  Had one print that just output the bottom third of the image.  Odd happenings.

                                                                                • 37. Re: Printing in photoshop CS5 problem
                                                                                  Chris Cox Adobe Employee

                                                                                  Epson drivers for what printer models?

                                                                                  And what driver versions?

                                                                                   

                                                                                  Older printer drivers on Win7 are causing an awful lot of problems.  The new print ticket system isn't meshing well with the old style drivers.

                                                                                  • 38. Re: Printing in photoshop CS5 problem
                                                                                    AJZelada Community Member

                                                                                    Hi Chris,

                                                                                    I completely reinstalled a new version of win 7 (it backed the old into a

                                                                                    folder windows.old). As you suggested after a bad ram episode, one should

                                                                                    replace the OS which I did. I am completely enjoying a fully operational

                                                                                    CS5 Photoshop 64 bit & LightRoom 64 bit. Theses programs are completely

                                                                                    functioning. My Epson 4800 printer with the 64 bit driver is working

                                                                                    wonderfully normal for print copy, print, and allowing modification of sub

                                                                                    menu items. There are no waits of 90 seconds for any screen. The color is a

                                                                                    good starting place (will calibrate the screen & prints later tomorrow) and

                                                                                    choices for roll, manual feed, and paper tray are all working properly. I

                                                                                    haven't checked the paper centering...later this weekend. So My troubles

                                                                                    seemed to be the ram and the scrambled "X" files from some errant disrupted

                                                                                    files. Will see if the win 7 can keep it up with endurance...

                                                                                    thanks again for you help and things are off to a good rehabilitation.

                                                                                    The epson driver is epson12534.exe posted on 03/07/2008.

                                                                                    Dr. Z

                                                                                    • 39. Re: Printing in photoshop CS5 problem
                                                                                      Chris Cox Adobe Employee

                                                                                      Dr Z - glad to hear that you're back up and running.

                                                                                      Thanks for the update.

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