1 Reply Latest reply on May 12, 2010 8:46 AM by contien

    Livecycle crashes and won't save

    tt1244

      I am creating a form and Livecycle keeps crashing and then it tells me "Failed to save the file". While I am using Vista, I also installed it on my laptop which is using XP.

       

      I have 2 problems:

       

      1. when I am trying to change a text box name and try to save it, it won't save.

      2. after the program closes, the file is gone...no longer a 'valid file name' even though I have saved it many times.

       

       

      First, it started doing this some of the time. Now, it crashes just about everytime I try to edit my form. I have to keep copying my file using several different file names so I don't lose all my work. 

       

      I have tried to reinstall Adobe Pro but it does not solve the problem.  Any suggestions?

       

      The error report is:

       

      Product

       

      Adobe LiveCycle Designer ES

      Problem

       

      Stopped working

      Date

       

      5/8/2010 10:07 AM

      Status

       

      Report Sent

      Problem signature

      Problem Event Name: APPCRASH

      Application Name: FormDesigner.exe

      Application Version: 8.2.1.3144

      Application Timestamp: 48366c39

      Fault Module Name: StackHash_df91

      Fault Module Version: 0.0.0.0

      Fault Module Timestamp: 00000000

      Exception Code: c0000005

      Exception Offset: 0717f9ad

      OS Version: 6.0.6001.2.1.0.256.6

      Locale ID: 1033

      Additional Information 1: df91

      Additional Information 2: 18d6da8ec1105d7f86b02186c2bce42c

      Additional Information 3: 35c3

      Additional Information 4: ba339693e3de77e68c6d6397cfd4ad75

      Extra information about the problem

      Bucket ID: 1851568385