3 Replies Latest reply on May 10, 2010 8:56 AM by the_wine_snob

    Is there a problem with update Premiere Elements 8.0.1

    kirt-b

      Greetings Premiere Elements community,

      I am running Win7 on an HP 6vd laptop with an i3 dual core, 4 GB Ram, 500 GB hard drive. I purchased Premiere Elements 8 two weeks ago, spent last week uploaded about 15 GB of digital video and added titles and transitions. Before I'd finished editing I noticed the update 8.0.1 which supposedly fixed some problems. I downloaded the update and installed it. Since that time I have had problems. Specifically, I can start PRE and then choose Open and the file. The file begins to open, and then the screen disappears. The program appears in the tray at the bottom of the screen, but I can't get the window to open. The various files that I have uploaded are still there but I can't access the timeline or any files in the program.

      I tried restore to a previous point, but the program only crashed. I also tried restarting the computer with startup programs off, but it didn't solve the problem.

      Does anyone have any suggestions?

      kirt-b