2 Replies Latest reply on May 11, 2010 2:19 AM by lashley22sD

    Can't remove an addon on browser

    lashley22sD Level 1

      Hi,

       

      After I installed Dreamweaver I think I also installed Adobe Download Manager. Anyway each time I open Firefox is this this box:

       

      http://content.screencast.com/users/KarlSultana/folders/Jing/media/8172a405-783f-4539-a6c4-1ea7f82d9aa4/2010-05-10_1122.png

       

      I tried clicking Disable and Uninstall and nothing works, each time I get that popup. I think Dreamwaever f**** it all up because even that tool does not work.

       

      Also if I try customizing the Browser Toolbar like adding or remoing a new button when I do re open browser the changes are gone...

       

      One thing I know for sure: I won't visit adobe website anymore after I solve these issues. Even forums and support it's so boring and stupidly made.

       

      Thanks,

      Karl

        • 1. Re: Can't remove an addon on browser
          hans-g. Adobe Community Professional & MVP

          Hi Karl,

           

          cause your efforts to cancel this are not successful, I suggest using the WIN explorer to look into the interior of the FF directory. There you can delete the AddOn/Extension in question in a sledgehammer method.

           

           

           

          Header 1Header 2
          dr.jpgdr1.jpg

           

          Hans-G.

          • 2. Re: Can't remove an addon on browser
            lashley22sD Level 1

            I already tried that, by going to the Mozilla Folder >> Extensiosn and remove one, the others are isntalled in 2009 so I'm sure I removed any new ones. This problem happened after I installed Dreamweaver I think it's because of that.

             

            Also I cannot edit my firefox toolbar like adding/removing a button because if I do the next time I open firefox all changes I make get lost.

             

            Thanks