0 Replies Latest reply on May 10, 2010 7:16 AM by AppManAdobe

    LiveCycle, Email Service Stops working

    AppManAdobe

      Hi Folks,

      I'm having a sporadic issue with LiveCycle. Roughly 2-3 times a month the email service will stop working. Users can still email our adobe mailbox and wont receive any errors back but their documents arent being sent back to them. Once i restart the Jboss service the application will start working again and process the backlog. Has anyone experienced this issue? I've copied an extract from the log from the last time this issue occured.

      thanks

      Tony

       

      2010-05-07 13:50:54,707 WARN  [com.adobe.idp.common.errors.exception.IDPLoggedException] UserM:GENERIC_WARNING: [Thread Hashcode: 25355770] | [AuthenticationManagerBean] errorCode:12803 errorCodeHEX:0x3203 message:None of the Auth Provider could authenticate the user. Authentication Failed chainedException:javax.naming.CommunicationException: DOMAINCONTROLLER [Root exception is java.net.ConnectException: Connection timed out: connect]chainedExceptionMessage:DOMAINCONTROLLER chainedException trace:javax.naming.CommunicationException: DOMAINCONTROLLER [Root exception is java.net.ConnectException: Connection timed out: connect]

      at com.sun.jndi.ldap.Connection.<init>(Connection.java:204)
      at com.sun.jndi.ldap.LdapClient.<init>(LdapClient.java:118)
      at com.sun.jndi.ldap.LdapClientFactory.createPooledConnection(LdapClientFactory.java:44)
      at com.sun.jndi.ldap.pool.Connections.<init>(Connections.java:97)
      at com.sun.jndi.ldap.pool.Pool.getPooledConnection(Pool.java:114)
      at com.sun.jndi.ldap.LdapPoolManager.getLdapClient(LdapPoolManager.java:310)
      at com.sun.jndi.ldap.LdapClient.getInstance(LdapClient.java:1572)
      at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2596)
      at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:283)
      at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:175)
      at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(LdapCtxFactory.java:193)
      at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:136)
      at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:66)
      at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:667)
      at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:247)
      at javax.naming.InitialContext.init(InitialContext.java:223)
      at javax.naming.InitialContext.<init>(InitialContext.java:197)
      at javax.naming.directory.InitialDirContext.<init>(InitialDirContext.java:82)
      at com.adobe.idp.um.provider.authentication.LDAPAuthProviderImpl.findDNforUser(LDAPAuthProvi derImpl.java:284)
      at com.adobe.idp.um.provider.authentication.LDAPAuthProviderImpl.doAuthentication(LDAPAuthPr oviderImpl.java:221)
      at com.adobe.idp.um.provider.authentication.LDAPAuthProviderImpl.doAuth(LDAPAuthProviderImpl .java:140)
      at com.adobe.idp.um.provider.authentication.LDAPAuthProviderImpl.authenticate(LDAPAuthProvid erImpl.java:89)
      at com.adobe.idp.um.businesslogic.authentication.AuthenticationManagerBean.authenticate(Auth enticationManagerBean.java:609)
      at com.adobe.idp.um.businesslogic.authentication.AuthenticationManagerBean.authenticate(Auth enticationManagerBean.java:251)
      at sun.reflect.GeneratedMethodAccessor400.invoke(Unknown Source)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
      at java.lang.reflect.Method.invoke(Method.java:585)

      .........