3 Replies Latest reply on May 11, 2010 4:46 PM by dagmaluach

    Help! Cannot remove or update Reader 9.3 in Windows 7

    dagmaluach

      Hi,

      I am running Windows 7 with Firefox 3.6 and OpenOffice 3.2 on a Lenovo laptop with 200 GB hard disk, most of which is free. I had Reader 9.3 installed, and it was running fine. I kept getting notifications from Adobe that I should perform an update. So I attempted to do so. The update crashed and returned Error 1402. So I tried to uninstall with the Windows uninstaller. The uninstaller crashed and returned Error 1402. So now I can neither fix Reader 9.3 nor get rid of it. And I cannot use it. Can anyone tell me how to get the installer/uninstaller to work, or how to force a manual uninstall?

      Thanks!