if you're trying to open cs5 pro by clicking a direct link (as opposed to clicking a fla that opens in cs5 by default) and see that message try and get the attention of jdehaan to see if she can help.
if you're clicking on a fla, don't bother her. many can help you.
Thanks for the reply and the idea kglad -- I'm not clicking on a .fla but rather I'm opening from the program itself from the start-up menu.
I'll try Jen DeHaan
ouch. that's a serious concern.
at least, you have a work-around but if you lose that, you lose the use of cs5. hopefully ms dehaan will know something about it or, at least, encourage you to file a bug report to see if others have the problem and adobe can pinpoint some issue.
Just wanted to report back this was a simple issue -- it turned out to be a corrupted configuration file for Flash CS5. I called Adobe tech support and an engineer helped me to do the following. Please remember I am running windows 7 (64 bit), so this is what I did for that OS ...
First I closed flash CS5 pro. Then I navigated as follows ... from the C drive ==> then to the users file ==> then to my user file ==> then to appdata (this is normally hidden, so just unhide files or type appdata as next drill-down in navigation window after your user file) ==> then to Local ==> then to Adobe ==> then to Flash CS5 ==> then to en_US ==> then to configuration. Then I renamed the configuration file (to configurationold)
I restarted flash pro CS5 -- and problem solved.
Thanks kglad and everyone
that's good news.
I'm experiencing the same problem, but the solution didn't work for me. I followed the instructions about renaming the config file. I'm running Creative Suite Design Premium CS5 on Windows XP, SP3.
This error message occurs about 90% of the time. It happens when the welcome screen doesn't pop up immediately, but takes a long time to load.
I don't get an error if I directly open the .fla file I want to work on. This only happens when I open the program from the startup menu.
Thanks in advance.
I am facing the same problem.
I renamed the configuration folder, on relaunching Flash CS5 the folder is created again but problem is not fixed.
Hope someone can provide any information.