29 Replies Latest reply: Jan 6, 2012 6:37 AM by Tai Lao RSS

    The operation could not be completed

    Syndia24 Community Member

      When i try to open Adobe Brdige CS5 i get everytime the Same Error "The operation could not be completed"

      I reset the Bridge settings, hold command + ctrl + shift, but doesent Help, also cant find a Solution on google.

        • 1. Re: The operation could not be completed
          Omke Oudeman Community Member

          I reset the Bridge settings, hold command + ctrl + shift, but doesent Help,

          also cant find a Solution on google.

           

           

          The command for reset preferences is holding down the option (alt) key and

          the choose reset preferences from the provided submenu. Have you seen this

          menu already?

           

          Also check if Bridge is together with your PS or Suite on the default

          application folder on root level (and not in the user application folder.

          • 2. Re: The operation could not be completed
            codexplorer Community Member

            Not sure whether this is the best place to raise this issue, but I seem to have messed up my installation of CS 5.5 and Bridge CS 5.1 does not start anymore (with the error above, hence my reply, to avoid creating a new thread).

            This is a Mac OS X Lion question, so let me describe the steps I went through, just in case somebody catches the missing trick...

             

            - bought a brand new iMac 21.5 i7

            - bought CS 5.5 Production Premium

            - installed it logged in as the only user of the iMac

            - started some of the software in CS 5.5 but did not do anything with them

            - discovered the "Migration Assistant" and decided to "migrate" my MBP account (Snow Leopard, since my MBP is too old for Lion) to the iMac

            - discovered that I can't migrate my single MBP user onto the iMac "as is" since the users are named the same (or you just simply can't overwrite the open account, I am not sure). So I created a new account, not quite sure how I would handle this later...

            - after migration, I had a strike of genius and decided to delete the original iMac account (with which I had pretty much only done the CS 5.5 installation so I was not going to loose anything) and simply used my migrated MBP account. I deleted the account but chose to keep a copy of it (whatever that means).

            - after that, I decided to get started learning CS 5.5 and decided to get into Bridge. Bam! Did not work (see error message above)!!!

            - I tried all other CS 5.5 apps, all worked

            - looked up the issue online and found a number of similar issues so I tried some of the solutions (not all of which applied):


                 - reset the preferences (option-Bridge): nada

                 - repair disk permissions: nada (repeated the above)

                 - looked into some cryptic folder with different files which I renamed "old something something" to force their recreation: nada

             

            - I finally decided to use the nuclear weapon: uninstall CS 5.5 and reinstall it (this time as the final user - my MBP migrated self): same symptoms. Bridge won't start.

             

            :-(

             

            Update: I decided to restore the original user I had deleted (with nothing in terms of data in it) and logged back in as this user and... Bridge worked!

            So basically, the whole Migration process screwed up everything (or Bridge cannot be used but in the account that installed it). As a test, I verified that if I try using Bridge from within the second account (created during the migration and the one that I had switched to after deleting the orginal account), Bridge still does not start (Error above as before). Both accounts have Administrator rights...

            This one is for you to solve Adobe...

            Meanwhile I have to copy my data via the Shared folder from one account to the other... Oh, well.

            • 3. Re: The operation could not be completed
              Omke Oudeman Community Member

              - I finally decided to use the nuclear weapon: uninstall CS 5.5 and reinstall it (this time as the final user - my MBP migrated self):

               

              Never have been a fan of auto migration other then basic network settings and keychain. Did you have a prior CS version on the MBP?

               

              Uninstall and reinstall is usually not enough to get out of trouble, you should also use the clean tool:

               

              http://www.adobe.com/support/contact/cscleanertool.html

               

              Read the instructions carefully and after having executed all first double check if there are no Bridge files left on your user account. Go to the User Library and from App.support / Adobe/ check the content for Bridge CSxx folders. If they are still there just delete them manual to the trash.

              Do so also in the same library for the folder Caches/Adobe   and Preferences (bridge plist files should be gone but if not delete them.

              If you have find some of that content for security also restart your OS again and then reinstall the lot of the suite.

              • 4. Re: The operation could not be completed
                codexplorer Community Member

                I transfered my data from the migration account to the original one (a painful process via the "Shared" folder) and recovered Bridge functionality.

                I would definitely have prefered not to have to do that, but I did not see your suggestion until after I did this. Thanks.

                • 5. Re: The operation could not be completed
                  DaveH11 Community Member

                  I had this same problem recently.  For me it was a permissions issue on my iMac.  My solution came down to changing my user permissions to "read and write".  (Macintosh HD>Users>(user)>Get Info>change Sharing and Permissions to "read and write")  I guess it wasn't selected originally, but once I changed that, bridge, photoshop, and lightroom all functioned and worked together properly.

                  • 6. Re: The operation could not be completed
                    Omke Oudeman Community Member

                    I guess it wasn't selected originally, but once I changed that, bridge, photoshop, and lightroom all functioned and worked together properly.

                     

                     

                    To my knowledge when you install your mac on a single user base and you are the administrator it should be auto selected, but anyway, glad it helped you out of trouble

                    • 7. Re: The operation could not be completed
                      seaneee Community Member

                      In the same boat. "Operation could not..." error message from the get go. Tried all the above solutions, deleted every last adobe file, no dice. Everything else is fine, just Bridge.

                       

                      Created a test user account and bridge works fine.

                       

                      The weird thing is, when I start bridge in my regular account, it starts and then goes to the error message. This makes me think it's trying to execute some sort of script or action during startup. But since it works for another user, it HAS to be at the ~/ level.

                      • 8. Re: The operation could not be completed
                        seaneee Community Member

                        SOLVED!!!!

                         

                        I've been messing around for a couple hours.  What it came down to was definitely users related. For some reason my home folder has "system" as the owner.  I was unable to change it to myself (me), even with root user. Downloaded Batchomd and assigned the correct permissions. Launches without any flaws.

                        • 9. Re: The operation could not be completed
                          gannett600 Community Member

                          In addition to the posting above I can confirm that this is very likly to be user related. On my newish MBPro I have one user account in which bridge works and another on the same machines that does not and fails with the above error message. Both accounts are Admin accounts. This is most anoying as I like to have seperate accounts for home stuff and work stuff. I use PS etc on home and work projects.

                           

                          I make big mistake of moving all the Adobe apps (post install)  into a folder called Application/AdobePtr and have been getting message moaining about same on most first time Adobe program startups. It does seem how ever that this bridge issue is account related.

                           

                          Not sure yet if this is

                          Running bridge in a difference account from where it was installed it or

                          A permisions thing on account or Bridge software.

                           

                          Gannett

                          • 10. Re: The operation could not be completed
                            Curt Y Community Member

                            gannett600 wrote:

                             

                            I make big mistake of moving all the Adobe apps (post install)  into a folder called Application/AdobePtr and have been getting message moaining about same on most first time Adobe program startups. It does seem how ever that this bridge issue is account related.

                             

                            If I read this correctly and you moved your applications to a non-default folder this could be very bad.  Adobe expects to find things in certain places, and when moved that fouls the whole thing up.

                            • 11. Re: The operation could not be completed
                              seaneee Community Member

                              I would suggest against moving apps into non-default folders. HOWEVER, chances are since you created the folders as an admin, their ownership is attributed to the account you created the folders with and NOT they system. When I create system level folders I try and do it as a root user and if even, I check permissions to make sure that the System has access.

                               

                              I would download Batchomd and drag and drop the folder(s) you created at the system level and change their permissions which should be system RWX admin RWX eyerone RX

                              • 12. Re: The operation could not be completed
                                gannett600 Community Member

                                Hi

                                 

                                I dont think location can be the main thing as like I said Bridge works for one account but not another.  As for the permsions those look alright as follows ...

                                 

                                gannett$ ls -l -d A*

                                drwxr-xr-x+  3 root     wheel   102 17 Oct 11:49 Address Book.app

                                drwxrwxr-x@ 32 root     admin  1088 21 Dec 14:53 AdobePtr

                                drwxrwxr-x   4 root     admin   136 12 Sep 20:05 Adobe Flash Builder 4.5

                                drwxrwxr-x   3 root     admin   102 22 Oct 17:48 Adobe InDesign CS5.5

                                drwxr-xr-x@  3 gannett  staff   102 27 Jan  2010 Amazon MP3 Downloader.app

                                drwxr-xr-x+  3 root     wheel   102 17 Oct 11:49 App Store.app

                                ..... etc

                                 

                                In AdobePtr folder

                                 

                                gannett$ cd AdobePtr ; ls -l

                                total 88

                                drwxrwxr-x   4 root     admin  136 14 Dec 21:33 AdobeP

                                drwxrwxr-x@  7 root     admin  238 11 Sep 22:51 Adobe Acrobat X Pro

                                drwxrwxr-x@ 11 root     admin  374 27 Aug 10:06 Adobe After Effects CS5.5

                                drwxrwxr-x@  7 root     admin  238 25 Oct 19:48 Adobe Audition CS5.5

                                drwxrwxr-x@ 10 root     admin  340  2 Oct 14:16 Adobe Bridge CS5.1

                                drwxr-xr-x   3 root     wheel  102 27 Aug 08:52 Adobe Content Viewer.app

                                drwxrwxr-x@ 13 root     admin  442 27 Aug 10:04 Adobe Contribute CS5.1

                                drwxrwxr-x@  5 root     admin  170 27 Aug 10:00 Adobe Device Central CS5.5

                                drwxr-xr-x@  3 root     wheel  102 27 Jul 14:45 Adobe Download Assistant.app

                                drwxrwxr-x@ 13 root     admin  442 12 Sep 21:06 Adobe Dreamweaver CS5.5

                                drwxrwxr-x@  6 root     admin  204 12 Sep 21:43 Adobe Encore CS5.1

                                drwxrwxr-x@  9 root     admin  306 16 Dec 16:21 Adobe Extension Manager CS5.5

                                drwxrwxr-x@ 10 root     admin  340 17 Sep 16:25 Adobe Fireworks CS5.1

                                drwxrwxr-x@ 20 root     admin  680 12 Sep 20:51 Adobe Flash Builder 4.5

                                drwxrwxr-x@ 14 root     admin  476 13 Dec 15:46 Adobe Flash CS5.5

                                drwxrwxr-x@ 20 root     admin  680 17 Sep 15:49 Adobe Flash Catalyst CS5.5

                                ....  etc

                                 

                                 

                                gannett$ ls -la A*

                                 

                                Adobe Audition CS5.5:

                                total 440

                                drwxrwxr-x@  7 root     admin   238 25 Oct 19:48 .

                                drwxrwxr-x@ 32 root     admin  1088 21 Dec 14:53 ..

                                -rw-r--r--@  1 gannett  admin  6148 25 Oct 19:48 .DS_Store

                                drwxrwxr-x   3 root     admin   102 27 Aug 10:02 Adobe Audition.app

                                -rw-r--r--@  1 root     admin     0 27 Aug 10:02 Icon?

                                drwxrwxr-x  30 root     admin  1020 27 Aug 10:02 Legal

                                -rw-r--r--@  1 root     admin     0 27 Aug 10:02 Uninstall Adobe Audition CS5.5

                                 

                                 

                                Adobe Bridge CS5.1:

                                total 248

                                drwxrwxr-x@ 10 root     admin   340  2 Oct 14:16 .

                                drwxrwxr-x@ 32 root     admin  1088 21 Dec 14:53 ..

                                -rw-r--r--@  1 gannett  admin  6148 21 Dec 14:49 .DS_Store   <<<<<<  this is the only non root admin folder and is a desktop file owned by the account that dones not work !!!!!

                                drwxrwxr-x   3 root     admin   102 27 Aug 08:50 Adobe Bridge CS5.1.app

                                drwxrwxr-x   4 root     admin   136 27 Aug 10:00 Configuration

                                -rw-r--r--@  1 root     admin     0 27 Aug 10:00 Icon?

                                drwxrwxr-x  30 root     admin  1020 27 Aug 08:50 Legal

                                drwxrwxr-x  13 root     admin   442 27 Aug 08:50 Plug-Ins

                                drwxrwxr-x   4 root     admin   136 27 Aug 08:50 Presets

                                drwxrwxr-x   4 root     admin   136  2 Oct 14:19 Required

                                 

                                For me this is a bug. Software installed in Applications should run in any user account at any time.  Photoshop/Indesign/illustrator/Auidition all work in both accounts at the same time and were installed in the same way, so why does Bridge only work in one account ever ?

                                 

                                Gannett

                                • 13. Re: The operation could not be completed
                                  seaneee Community Member

                                  For me it was simply the main folder of the user account, not any of the app folder. The sub folders had all the correct permissions, but the actual home folder was what was mucking things up.

                                   

                                  What was wierd is bridge would start. For a flash second, you would see the interface, then the error message would pop up. That was telling me that it had the ability to start but then was either trying to run a script or access information that wasn't available to it.

                                   

                                  My impression of Lion is that there are some issues with using disk utility to fix permission as it NEVER caught that error. Howver, to be fair, I do have my home folder separated onto two drives. The boot drive contains ~/library, ~/sites, ~/public, every other folder is hosted on a second internal drive that replaced my optical.

                                  • 14. Re: The operation could not be completed
                                    gannett600 Community Member

                                    However this is now solved,  

                                    User account permisions was the answer.

                                    The critical fix was ensureing that the home directory of each user is owned by that user.

                                     

                                    Using terminal ...

                                    BEFORE

                                    (null):Users gannett$ cd /Users;  ls -l

                                    total 0

                                    drwxrwx---   4 root   admin   136 24 Aug 23:56 Deleted Users

                                    drwxrwxrwt  13 root   wheel   442 27 Oct 08:03 Shared

                                    drwxr-xr-x+ 23 abcdef  staff   782 21 Dec 15:12 abcdef     <<< Bridge worked for this user

                                    drwxr-xr-x  78 abcdef  501    2652 23 Oct 09:51 gannett    <<< Bridge did not work for this user.

                                     

                                    For the user gannett his home directory was owned by user abcdef and group 501. This account was indeed migrated in from another Mac system

                                    CHANGE

                                    (null):Users gannett$ sudo chgrp staff gannett/

                                    Password:

                                    (null):Users gannett$ sudo chown gannett gannett/

                                    AFTER

                                    ((null):Users gannett$ ls -l

                                    total 0

                                    drwxrwx---   4 root     admin   136 24 Aug 23:56 Deleted Users

                                    drwxrwxrwt  13 root     wheel   442 27 Oct 08:03 Shared

                                    drwxr-xr-x+ 23 abcdef    staff   782 21 Dec 15:12 abcdef

                                    drwxr-xr-x  78 gannett  staff  2652 23 Oct 09:51 gannett   <<<< Bridge now works in this account.

                                     

                                     

                                    Sorted thanks for the hints everyone.

                                     

                                    Gannett

                                    • 15. Re: The operation could not be completed
                                      Community Member

                                      gannett600 wrote:

                                       

                                      …I dont think location can be the main thing…

                                       

                                      Oh, brother!  

                                       

                                      Please see this recent post:

                                       

                                      18. Dec 11, 2011 12:21 AM (in response to cardarch)

                                       

                                      Holy mackerel! 

                                       

                                      Moving Adobe applications from their default installation location is an absolute no–no!

                                       

                                      Never move the application icon out of its folder, nor the Photoshop application folder out of your ROOT-LEVEL Applications folder.  Never, ever create any subfolder(s) in a misguided attempt "to organize" and/or hide things.  E.g., do not create subfolders named "Adobe applications", or "Photo editing applications" or "Graphic applications", etc.

                                       

                                      Please note that Bridge, since CS2, resides in its own folder inside your root-level Applications folder.  It does not belong inside the Photoshop folder.

                                       

                                      When you move things around, applications will have trouble finding support files, the update and upgrade installers will not work properly, same with uninstallers.

                                       

                                      ____________

                                      Wo Tai Lao Le

                                      我太老了     

                                      • 16. Re: The operation could not be completed
                                        seaneee Community Member

                                        WOW. Some is very... Passionate about their responses

                                         

                                        I'd like to note that I'm pretty sure this is only true of apps that reside in a folder along with other support files. Stand alone packages use the Mac directory system to find support files in other places, eg Library.

                                         

                                        Also, I'm not sure I agree that creating sub directories will create that much havoc. While I'm not a fan, I'm pretty sure if you move the ENTIRE contents of the app as is, it should be fine.  Otherwise the installer would not give you the option of "choose another location" when installing the app.

                                        • 17. Re: The operation could not be completed
                                          Community Member

                                          You are simply flat out wrong!    Every single thing you write is wring.  Period.

                                           

                                          We have had to help countless users over the last nine years on these forums who unwisely moved their Adobe applications or hid them in subfolders.

                                           

                                          Go ahead and mess up your system, it won't affect me in the least.

                                           

                                          But don't presume to contradict sound advice that has proven itself over and over.  Your theory may apply in general, but it is not the case with Adobe applications.

                                           

                                          Read the whole thread in that link for a prime example of a user who had mindlessly moved and hidden Adobe applications.  This is not a theory, it is a fact.

                                           

                                          You are disseminating bad information

                                           

                                          ____________

                                          Wo Tai Lao Le

                                          我太老了     

                                          • 18. Re: The operation could not be completed
                                            Community Member

                                            Don't ever underestimate the infinite capacity of the hapless Adobe installer team to mess up installs.  Said Adobe team is an independent team that Adobe engineers would very much like to hang by their necks if they could.  Even a former Photoshop Principal Product Manager has publicly expressed that sentiment in his blog and in private correspondence, calling the installer team "an embarrassment to all of us."

                                            • 19. Re: The operation could not be completed
                                              Community Member

                                              What's more, sticking an Adobe Photoshop application folder in a subfolder can and will cause some filters to be unavailable to the application.

                                               

                                              Updaters also can't properly find their way around if anything in the path differs from what the installer team expects.

                                              • 20. Re: The operation could not be completed
                                                Community Member

                                                Not an auspicious entrance into these forums, Mr. 0 (zero) points and 5 posts. 

                                                • 21. Re: The operation could not be completed
                                                  seaneee Community Member

                                                  do you feel better now?

                                                  • 22. Re: The operation could not be completed
                                                    Community Member

                                                    I've felt fine all along.  

                                                     

                                                     

                                                    ____________

                                                    Wo Tai Lao Le

                                                    我太老了     

                                                    • 23. Re: The operation could not be completed
                                                      Curt Y Community Member

                                                      seaneee wrote:

                                                       

                                                      While I'm not a fan, I'm pretty sure if you move the ENTIRE contents of the app as is, it should be fine.  Otherwise the installer would not give you the option of "choose another location" when installing the app.

                                                      There is a huge difference in moving contents after installation and selecting another location when installing.

                                                       

                                                      When the program installs not all files are within the application directory, at least on a Windows machine, and I see no reason it would be different on a Mac.  No matter where you install PS there are files installed in the root directory (believe that is proper term).  These files are neede to communicate with other programs that share common functions, like camera raw.

                                                       

                                                      If you move the appilcation after installation theese links may become severed and you will loose functionally of the program.  This becomes a nightmare to fix.

                                                      • 24. Re: The operation could not be completed
                                                        seaneee Community Member

                                                        Couple things.

                                                         

                                                        First, Tai. I do appreciate your knowledge, it's just your delivery that's a bit stinging. Please don't assume that becuase my point count is low that I have no knowledge. I ususally don't participate in Mac forums as I like to figure things out myself.

                                                         

                                                        Second. You can host self contained apps pretty much anywhere with some obvious exceptions. For example, at work we don't have admin privs, but I created a "user apps" folder with about a dozen apps that were either installed (to Curt Y's point) or dragged into the folder without issue. I've also sucessfully moved apps from the main applications folder into the utilites folder. As stated before, if an app doesn't require support files within it's root structure, OSX directory services will link it to files it needs to run in both /library, /system/library and ~/library.

                                                         

                                                        Yes, adobe is an exception, however, older versions of CS would allow you to move the folders and give you the option to "repair" the applications once moved. The repair was basically reconstructing the links. There is also flexibility with some CS apps to have filters and plugin folders in other locations.

                                                        • 25. Re: The operation could not be completed
                                                          Community Member

                                                          seaneee wrote:

                                                           

                                                          …it's just your delivery that's a bit stinging

                                                           

                                                           

                                                          Just "a bit"?  Hmmm… that's disappointing. 

                                                           

                                                           

                                                          seaneee wrote:

                                                           

                                                          …Yes, adobe is an exception…

                                                           

                                                          That is precisely the point.

                                                           

                                                           

                                                          ____________

                                                          Wo Tai Lao Le

                                                          我太老了

                                                          • 26. Re: The operation could not be completed
                                                            seaneee Community Member

                                                            Tai Lao wrote:

                                                             

                                                            seaneee wrote:

                                                             

                                                            …it's just your delivery that's a bit stinging

                                                             

                                                             

                                                            Just "a bit"?  Hmmm… that's disappointing. 

                                                             

                                                            Just think of the most offensive thing I could say to you. Done? That's my response.

                                                             

                                                            Have fun on here.

                                                             

                                                            Thanks to everyone else for the help.

                                                            • 27. Re: The operation could not be completed
                                                              Community Member

                                                              Looks like the forum bouncers are earning their compensation (such as it is) here. 

                                                              • 28. Re: The operation could not be completed
                                                                gannett600 Community Member

                                                                Hi

                                                                This post has wandered off topic from "The Operation could not be completed" to "Dangers of moving Adobe Applications."  and got into a bit of a spat.

                                                                 

                                                                Just to be clear, on this occasion, the location of the Adobe applications in a Sub folder of /Application did not cause this issue for me.

                                                                 

                                                                See the evidence that that Bridge worked for one user but not another on the very same computer with the same application folder layout.

                                                                 

                                                                null):Users gannett$ cd /Users;  ls -l 

                                                                total 0

                                                                drwxrwx---   4 root   admin   136 24 Aug 23:56 Deleted Users

                                                                drwxrwxrwt  13 root   wheel   442 27 Oct 08:03 Shared

                                                                drwxr-xr-x+ 23 abcdef  staff   782 21 Dec 15:12 abcdef     <<< Bridge worked for this user

                                                                drwxr-xr-x  78 abcdef  501    2652 23 Oct 09:51 gannett    <<< Bridge did not work for this user.

                                                                This bridge issue was resolved by simply correcting the user and group permisions in the /Users directory and now works for both users. The root cause was established as the "gannett" user directory was migrated from another SnowLeopard system by the abcdef user.

                                                                 

                                                                Gannett

                                                                • 29. Re: The operation could not be completed
                                                                  Community Member

                                                                  gannett600 wrote:

                                                                   

                                                                  …Just to be clear, on this occasion, the location of the Adobe applications in a Sub folder of /Application did not cause this issue for me…

                                                                   

                                                                  That does not mean that you will not experience issues with installers, updaters and uninstallers, including those for plug-ins, and some filters not being found.

                                                                   

                                                                   

                                                                  ____________

                                                                  Wo Tai Lao Le

                                                                  我太老了