The only problem i have is that this is all for mac, not for PC and somehow im the only one with a PC who has this problem
> The only problem i have is that this is all for mac, not for PC and somehow im the only one with a PC who has this problem
Both threads that I pointed you to have people talking about these issues on Windows. Both threads have solutions for Windows.
I have a similar problem, but the solutions in those threads either do not apply or don't work for me. Let me know if I should open a new thread or post in those two mentioned before.
In the mean time, here's how it looks:
I installed CS5 master collection trial version.
After Effects doesn't load at all (it stops at "initializing user interface") and it's even impossible to kill the process in windows. I can shut down all the other processes, like dynamiclinkmanager.exe or Adobe QT32 Server.exe, but aftereffects.exe just won't stop and I need to restart my PC.
Also Premier crashes after I click 'new project', or try to open something, but the application starts. Sort of
I updated Quicktime, my video card drivers as well and still nothing. I'm using windows7 64 bit and all other apps in the master collection seem to work fine. Uninstalled the whole thing, cleaned the registry with a comodo system clean up utility, reinstalled - nothing. Also tried with the firewall turned off and nothing changed. Also tried to remove the preferences folder, although this happend the first time I tried to open the application. Also no effect.
Also where can I find some kind of a log file for After Effects to see what's causing the problem?
It all revolves around the fact that QT and adobe CS5 (not sure about the CS5) is not very compatible with 64 bit
I think i found out what to do, what u wan't to do is go into the C:\Program Files\Adobe\Adobe After Effects CS5\Support Files and remove 32, cut and put it on ur desktop, u will get the QT error and say never again, it should work again!
I did get past the warning message about Quicktime, but it still doesn't work. It stops loading at a different point, but thanks anyway.
I actually uninstalled everything once more, including quick time. Installed the whole suite once again and still nothing. That's pretty much it for me as I wasted two days to make this work.
Ok what the heck is this? Now After Effects (after i found out that u just remove the adobe QT thing in the 32 file) isn't accepting .gif files, they are fine normally, but now it's not working -.-"
After Effects uses QuickTime to import GIF files.
great... well is there any way i can get AE to run WITH the QT?
Please put AE's QT component back the way it was. AE will need that to run. However, I think that has shown that your problem is QT related, so we now know more than we did. That's good.
On your Vista system, please do the following:
1. open a Windows Explorer window (for browsing files)
2. Choose your boot drive (usually C:)
3. enter exactly *.qtx in the search field (top right of the window)
4. Wait for it to scan your drive. This may take a while
5. Make note of any files it finds which are NOT prefixed like the following (ignore these): QuickTime----- CoreVideo----- or AppleProResDecoder---
The ones that are NOT named this way are the third party QuickTime codecs on your system.
6. If the name or the path of that third-party component is an application you are familiar with that you installed, try uninstalling it and then try AE again (after replacing the Adobe QT32 Server back the way it was originally)
7. If that doesn't solve the problem, please list the third party component names and directories you are seeing and maybe we can figure it out
Hope that helps
i didn't find a single file like that on my computer... none with the .qtx extension...
yes i installed it
You un-did any changesyou made to the 32 folder so AE install is exactly the way it was originally, correct?
(and if you have any doubt at all, do a complete reinstall of AE)
Once you have done that, please go to the following folder on your system and create a new text file called exactly "After Effects Log.txt". Spaces matter. C:\Users\YOUR_USER_NAME\AppData\Roaming\Adobe\After Effects\10.0
Then launch AE and when it hangs, send me a copy of that file privately (it should not be empty)
Once AE is hung, please verify the following:
1. Go to the process manager process tab. (Ctrl-Alt-Del then Task manager)
2. Is the Adobe QT32 Server running?
3. Does picking that process and then picking "end process" (and confirm) cause AE to unfreeze? Removing the 32 folder is ambiguous because it removes many AE components, not just the QT32 Server. This test will make sure that is the specific problem.
the log is empty...
I Appear to have the same problem,
I am Using windows 7 (64 bit)
And i followed as said, the log seems to be empty, i installed some plugins and i had this prob. then i uninstalled them, but
it was not Working, i tried open AE a day after then it was working fine, i installed the plugins again and wasusing it fine then i dont know what happened to it. it stucks on initializing user interface and the processes end, both adobe Qt 32 and After effects. i try deleting the qt process first as it was loading but nothing changed.