4 Replies Latest reply on Aug 12, 2010 9:19 PM by SteveMann

    After effect CS5 crash opening

    yann mallard

      crash_CS5.jpg

       

      Hello,

       

      Installed the trial of CS5,

      and few days after using it got this crash opening message.

      Unable to open after effect

       

      I uninstalled all the suite.

      re-installed > same crash.

      reboot

      un-installed the Black Magic extreme hd driver > same crash

      reboot

      un-installed the video card driver, put some new and fresh one > same crash

      reboot

      Went to a nice trip into the registry  >  remove all the un-necessary bits lefts over by the CS5 suite in the system.

      reboot

       

      re-install the suite.

       

      HA!  >> it works !!

       

      great...

       

      2 days later >   SAME ERROR MESSAGE !!!    SAME  CRASH  !!!!....

       

       

      hum.....

       

      what do you say adobe ??

       

      thanks..

       

       

      My PC >

       

      NVIDIA System Information report created on: 05/11/2010 11:40:46
      System name: WORKSTATION-022

       

      [Display]
      Processor:        Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz (2267 MHz)
      Operating System:    Windows 7 Ultimate, 64-bit
      DirectX version:    11.0
      GPU processor:        Quadro FX 4600
      Driver version:        197.59
      CUDA Cores:        96
      Core clock:        500 MHz
      Shader clock:        1200 MHz
      Memory clock:        700 MHz (1400 MHz data rate)
      Memory interface:    384-bit
      Total available graphics memory:    4095 MB
      Dedicated video memory:    768 MB
      System video memory:    0 MB
      Shared system memory:    3327 MB
      Video BIOS version:    60.80.0E.00.01
      IRQ:            16
      Bus:            PCI Express x16

       

      [Components]

       

      nvCplUI.exe        2.8.322.02        NVIDIA Control Panel
      nvWSS.dll        6.14.11.9759        NVIDIA Workstation Server
      nvViTvS.dll        6.14.11.9759        NVIDIA Video Server
      nvMoblS.dll        6.14.11.9759        NVIDIA Mobile Server
      NVSTVIEW.EXE        7.17.11.9759        NVIDIA GeForce 3D Vision
      NVSTTEST.EXE        7.17.11.9759        NVIDIA 3D Vision Test Application
      NVSTRES.DLL        7.17.11.9759        NVIDIA 3D Vision Module  (0)
      NVMCTRAY.DLL        8.17.11.9759        NVIDIA Media Center Library
      nvDispS.dll        6.14.11.9759        NVIDIA Display Server
      NVCPL.DLL        8.17.11.9759        NVIDIA Compatible Windows7 Display driver, Version 197.59
      NVCUDA.DLL        8.17.11.9759        NVIDIA CUDA 3.0.1 driver
      nvGameS.dll        6.14.11.9759        NVIDIA 3D Settings Server

        • 1. Re: After effect CS5 crash opening
          Mylenium Most Valuable Participant

          Your program is quietly crashing on exit and continually damaging the prefs or another configuration file. Hard to say why, but definitely check your system event log. Might be a combination of your cards, might be something totally different...

           

          Mylenium

          1 person found this helpful
          • 2. Re: After effect CS5 crash opening
            yann mallard Level 1

            >>  un-installed  the  application...

             

            problem was still there.

             

            remove in the registry >   EVERY THING THAT WAS   CS5  related !

             

             

            installed the application.

             

            WORKS FINE ! ...

             

            great...

             

            because of the pluggins situation i kept CS4  to  do  the  work.

             

            ...

             

            and when sapphire released the CS5  version  >  OK  !  we purchased  the license for it  !

            I barly used since then, focusing on finishing some prod with a safe CS4 .

             

             

            And then today !...

             

            THE same problem is back !...

             

             

            here is the APPLICATION EVENT VIEWER LOG

             

            Faulting application name: AfterFX.exe, version: 10.0.0.458, time stamp: 0x4bb2fd36
            Faulting module name: AfterFXLib.dll, version: 0.0.0.0, time stamp: 0x4bb334d6
            Exception code: 0xc0000005
            Fault offset: 0x00000000004ea5a4
            Faulting process id: 0x19e8
            Faulting application start time: 0x01cb17f0e0ba353a
            Faulting application path: F:\ADOBE\Adobe After Effects CS5\Support Files\AfterFX.exe
            Faulting module path: F:\ADOBE\Adobe After Effects CS5\Support Files\AfterFXLib.dll
            Report Id: 24dfc6d4-83e4-11df-a516-003048babbd9

             

             

            and a screen grab of the problem.

             

            after_effect_error.jpg

             

             

            thanks!

             

            yann

            • 3. Re: After effect CS5 crash opening
              yann mallard Level 1

              I look on the forum, and being apparently the only one experimenting this issue...

               

              I realized maybe it s because of the trial ...

               

              I installed the trial version of CS5  production and used it for a month and had those opening crash issues.

               

              then we bought the released version.  We received the DVD box. ok...

               

              BUT since i had to deliver some work, i kept CS4 with all the plugins working to be safe.

               

              Later instead of un-installing the trial and installing the DVD, I decided to just put the serial number of the purchased CS5  on  the trial installed.

               

              Ok it works for a few days...  and then... again this crash at the opening came back...

               

              may be it s because of this trial situation.

               

              so... I will give a try un-installing the trial...  use the DVD and see what happens...

               

               

              maybe the DVD version is more "stable" than the trial  ...

              • 4. Re: After effect CS5 crash opening
                SteveMann

                Not to steal the thread - but I am getting exactly the same error.