20 Replies Latest reply on May 17, 2010 8:26 AM by the_wine_snob

    Low Memory/Crash problem with Premiere Elements 8

    TKlopp Level 1

      I am having a problem when editing a project in Premiere Elements 8. I can only edit for about 5 minutes and I get an error from the program saying the program is low on system memory and I need to save and proceed with caution. Within a minute or two of this error appearing, the program shuts down. This has happened when working with projects that use .MTS and .AVI files in the same project.

       

      Help!

       

      Thanks!

       

      Ted

       

      Editing program:

      Adobe Premiere Elements 8 with the 8.0.1 patch.

       

      Computer:

      Dell Precision M4400

      Intel Core 2 Extreme CPU Q9300 @

      2.53 GHz   2.54 GHz

      4.00 GB of RAM (3.49 GB usable)

      Windows 7 Ultimate, 32 bit

       

      HDD:

      (1) Momentus 7200.4 SATA 3Gb/s 500-GB Hard Drive

      About 50 GB used

       

      Graphics Card:

      NVIDIA Quadro FX 770M

      Driver Version 8.16.11.8840

        • 1. Re: Low Memory/Crash problem with Premiere Elements 8
          the_wine_snob Level 9

          Welcome to the forum.

           

          First, take a look at this ARTICLE for some possibilities on Memory/Resource issues.

           

          This ARTICLE will give you tips on turning up your computer and getting it ready for an editing session.

           

          Last, please let us know a bit more about your Project and your Assets. This ARTICLE will give you tips on what info (and how to get it) would be useful.

           

          Good luck,

           

          Hunt

          • 2. Re: Low Memory/Crash problem with Premiere Elements 8
            TKlopp Level 1

            Hi Bill,

             

            Thanks for the links... In reading the articles you sent me and a few others, it sounds to me like rather than just one giant internal HD. A possible solution would be a second external drive connected via firewire...

             

            Am I headed in the right direction?

             

            If so, would I need to move just my Scratch Files to the second drive or my Page Files as well.

             

            Thanks for your help!

             

            Ted

            • 3. Re: Low Memory/Crash problem with Premiere Elements 8
              TKlopp Level 1

              Bill,

               

              I also went thru the article you suggested about providing all relevant info to help diagnose the problem and I believe everything is shown below.

               

              If not - please let me know what else I need to provide.

               

              Thanks!

               

              Ted

               

              Editing program:

              Adobe Premiere Elements 8 with the 8.0.1 patch.

               

              Computer:

              Dell Precision M4400

              Intel Core 2 Extreme CPU Q9300 @

              2.53 GHz   2.54 GHz

              4.00 GB of RAM (3.49 GB usable)

              Windows 7 Ultimate, 32 bit

               

              HDD:

              (1) Momentus 7200.4 SATA 3Gb/s 500-GB Hard Drive

              About 50 GB used

               

              Virtual Memory:

              5356 MB on C:\

               

              Graphics Card:

              NVIDIA Quadro FX 770M

              Driver Version 8.16.11.8840

              12/14/09

               

              Audio:

              IDT High Definition Audio CODEC

              Driver Version 6.10.0.6274

              3/9/10

               

              Other programs running when problems happen:

              Microsoft Outlook

              Internet Explorer

               

              Project Settings

              Video:

              1080i

              1920x1080

               

              Audio:

              48000 Hz

               

              Camera used:

              Canon Vixia HF200

               

              File Type:

              AVCHD

               

              Timeline duration is about 20 minutes

              I am using VT1 and AT1 with video and titles created in Premiere.

              Problems occur when moving clips in project or trimming video.

              • 4. Re: Low Memory/Crash problem with Premiere Elements 8
                nealeh Level 5

                Your video driver is old. Check Dell to see if there are any updates. If they don't you could try the Nvidia 'reference version for notebooks' at http://www.nvidia.com/object/notebook_winvista_win7_197.16_whql.html

                 

                Cheers,
                --
                Neale
                Insanity is hereditary, you get it from your children

                • 5. Re: Low Memory/Crash problem with Premiere Elements 8
                  the_wine_snob Level 9

                  As you read over the articles, look for references to running Processes and programs. Task Manager can provide you with a list, but you will most likely have to scroll to see them all. Process Explorer (linked in this "Tools" ARTICLE), will put that info in one place.

                   

                  Also, gather the info on your Page File (Windows Virtual Memory). As you only have one HDD, it will be located on C:\, and the management and size can be important.

                   

                  Good luck,

                   

                  Hunt

                  • 6. Re: Low Memory/Crash problem with Premiere Elements 8
                    TKlopp Level 1

                    Hi Bill:

                     

                    Ok, Here goes...

                     

                    The Page file is on the C: drive...

                    The initial size is 5356 MB

                    The maximum size is 10000 MB.

                     

                    Here is a list of the processes running just after startup:

                     

                    ElementsAutoAnalyzer.exe

                    iexplorer.exe

                    explorer.exe

                    iexplorer.exe

                    Dell.ControlPoint.exe

                    Dell.UCM.exe

                    communicator.exe

                    Marker.exe

                    Aware.exe

                    sidebar.exe

                    PhotoshopServer.exe

                    dwm.exe

                    BcmDeviceAndTaskStatusService.exe

                    iexplorer.exe

                    BTStackServer.exe

                    sttray.exe

                    HelpPane.exe

                    SMARTBoardTools.exe

                    BTTray.exe

                    wisptis.exe

                    wisptis.exe

                    SMARTSNMPAgent.exe

                    TabTip.exe

                    SMARTBoardService.exe

                    taskmgr.exe

                    Msseces.exe

                    DCPSysMgr.exe

                    nvvsvc.exe

                    PDVDDXSrv.exe

                    taskhost.exe

                    winlogon.exe

                    WAVXDocMgr.exe

                    WebcamDell2.exe

                    Apoint.exe

                    IAAnotif.exe

                    csrss.exe

                    wmdc.exe

                    ApntEx.ece

                    TdmNotify.exe

                    rundl32.exe

                    ApMsgFwd.exe

                    hidfind.exe

                    conhost.exe

                    acrotray.exe

                    conhosst.exe

                    InputPersonalization.exe

                     

                    Processes: 98

                    CPU Usage: bouncing between 36-51%

                    Physical Memory: 41%

                     

                    Thanks!

                     

                    Ted

                    • 7. Re: Low Memory/Crash problem with Premiere Elements 8
                      the_wine_snob Level 9

                      Thank you.

                       

                      The first thing that I see is that you have 3x instances of MS iExplorer running. Is this by design?

                       

                      I'll look down the list, and research some Processes, about which I have some questions.

                       

                      More to come.

                       

                      Good luck,

                       

                      Hunt

                      • 8. Re: Low Memory/Crash problem with Premiere Elements 8
                        TKlopp Level 1

                        It is not by design - could it be that if I have more than one tab open in MS iExplorer, an instance will show for each tab?

                         

                        Ted

                        • 9. Re: Low Memory/Crash problem with Premiere Elements 8
                          the_wine_snob Level 9

                          That could well be the issue. Personally, when editing, I do not check e-mail, surf the net, or do anything that is not related to my editing, though that might entail having Photoshop, Illustrator, WordPerfect and PrPro open at the same time.

                           

                          As I shut down all pop-up blockers, spysweepers, anti-virus, etc., I also do not wish to expose myself to the Internet with that machine, though I am behind a hardware firewall. I just go to the laptop for any Internet/e-mail work, while the workstation crunches away.

                           

                          I need another cup of coffee, but am looking over the list.

                           

                          Good luck,

                           

                          Hunt

                          • 10. Re: Low Memory/Crash problem with Premiere Elements 8
                            Steve Grisetti Adobe Community Professional

                            And don't forget to render often!

                             

                            If you're seeing a red line above the clips on your timeline, you need to render the timeline by pressing Enter. (The red lines will turn green.) This will greatly improve your performance and reduce memory issues.

                             

                            If you're seeing lots of red lines and rendering is taking an unusually long time, the problem could be that you're using a non-standard video codec or photos that are oversized and the program is struggling to work with the media.

                            • 11. Re: Low Memory/Crash problem with Premiere Elements 8
                              TKlopp Level 1

                              Hi Bill,

                               

                              After reading your post about not using IExplorer or Outlook, I rebooted my machine and did not open either, but went straight into PE8... I was able to edit for about 20 miuntes and then received the same error message as before...

                               

                               

                              • 12. Re: Low Memory/Crash problem with Premiere Elements 8
                                TKlopp Level 1

                                Hi Steve,

                                 

                                I render each time I add new clip or two so I can see the video smoothly. Unrendered - the video is jumpy and doesn't keep up with the audio so it is difficult to edit. After rendering a section of about 20 seconds, I slice down the rendered pieces to the way I like. Then I apply either a cross fade or a dip to black transition, re-render of needed and save. Then I move on.

                                 

                                The rendering does seem to take a long time given the short amount of video I render at once. How can I check to see if I have the appropriate video codecs on my machine?

                                 

                                Also when I add titles and render, they stay rendered for the current editting session, but if I exit the program and come back in later - the video remains rendered with the green line above - but the titles go back to having a red line above them. Is this supposed to happen?

                                 

                                Thanks for your help!!!

                                 

                                Ted

                                • 13. Re: Low Memory/Crash problem with Premiere Elements 8
                                  the_wine_snob Level 9

                                  Well, that is progress, and shows that the instances of iExplorer might have been stealing resources, but something else is still at work.

                                   

                                  Good luck, and I'm still looking,

                                   

                                  Hunt

                                  • 14. Re: Low Memory/Crash problem with Premiere Elements 8
                                    the_wine_snob Level 9

                                    Ted,

                                     

                                    Render time is predicated almost exclusively on your source footage, and on the power of your machine. As an example, I can Render a 1 hour Timeline, with a lot of Effects (excluding some like Three-way Color Correction, or Neat Video), using DV-AVI Type II files in about 5 mins. on my workstation w/ nothing else running. If one has AVCHD, H.264, WMV, MPEG-2, MOV (except for the Animation CODEC), then times go up and can go up astronomically.

                                     

                                    Good luck,

                                     

                                    Hunt

                                    • 15. Re: Low Memory/Crash problem with Premiere Elements 8
                                      TKlopp Level 1

                                      Hi Bill...

                                       

                                      Not sure about progress... I just went back into PE8 to try and continue and the program froze within a minute or two. I dropped a couple clips in and went to render and got a white screen on my preview monitor, along with the spinning circle for a mouse pointer...

                                       

                                       

                                       

                                      Ted

                                      • 16. Re: Low Memory/Crash problem with Premiere Elements 8
                                        TKlopp Level 1

                                        Hi Bill,

                                         

                                        Just received a new error from my machine. I was trying to save and I got new error... It says:

                                         

                                        Project Save Error

                                         

                                        An unkown error occurred while saving the

                                        project.

                                        Select 'Save As' from the File menu to save

                                        the project to a new location.

                                         

                                         

                                        • 17. Re: Low Memory/Crash problem with Premiere Elements 8
                                          the_wine_snob Level 9

                                          Did Save_As work?

                                           

                                          It sounds like more things are going on with your computer. Have you gotten any file corruption in other programs? Have you had elements of the OS (maybe accessories) fail, or hang?

                                           

                                          Also, have you done a recent malware/virus scan? I recommend doing this from Safe Mode.

                                           

                                          Good luck,

                                           

                                          Hunt

                                          • 18. Re: Low Memory/Crash problem with Premiere Elements 8
                                            TKlopp Level 1

                                            Actually, by the time I got the error message saved to copy down - when I clicked ok - the project was back and not frozen at least long enough for me to do a regular save which worked.

                                             

                                            I have had no problems with any other programs or part of my OS, and no malware or spyware. A scan of the machine turned up nothing.

                                             

                                            Could the problem be:

                                             

                                            1) I need a second, separate physical HDD?

                                            2) I need a proper codec or path for PE8 to handle AVCHD video

                                             

                                            Thanks!

                                             

                                            Ted

                                            • 19. Re: Low Memory/Crash problem with Premiere Elements 8
                                              TKlopp Level 1

                                              Hi Steve,

                                               

                                              I am still trying to get this squared away and I noticed this thread:

                                               

                                              http://forums.adobe.com/message/2697053

                                               

                                              where the power of a laptop is discussed. I listed the specs of my laptop above in this thread - is my laptop powerful enough for AVCHD editting?

                                               

                                              I have gotten to about 8 minutes on my timeline using clips of AVCHD video and titles made in Premiere Elements 8. The only transistions I am using are cross fade and dip to black - and I pretty much can't do anything more with the project. Each time I open it. I fix a title and go to move a clip of video and the program crashes. It seems almost as though it has reached a limit of some kids timeline or otherwise...

                                               

                                              Any thoughts here?

                                               

                                              Thanks!

                                               

                                              Ted

                                              • 20. Re: Low Memory/Crash problem with Premiere Elements 8
                                                the_wine_snob Level 9

                                                Ted,

                                                 

                                                For editing AVCHD, the general feeling is that a fast Quad-core is the absolute minimum CPU. Many feel that a fast i7, should be the minimum. This material is heavily compressed and to work with it, one needs major CPU power.

                                                 

                                                Some users have had good luck using Cineform to convert the AVCHD to the Cineform CODEC for smoother editing. There is also a "proxy" editing scheme listed in this ARTICLE.

                                                 

                                                If I was looking to build a rig for AVCHD, I would be looking at a top i7, or maybe dual Xeon CPU's.

                                                 

                                                Also, above you ask about multiple HDD's. I feel that a minimum of 3x SATA II's, or better, are the minimum, but many get by fine with a 2x I/O. With AVCHD, the I/O is less important, than the CPU, but for all other formats, the I/O is the main concern.

                                                 

                                                Again, if I was building a computer, this would be my minimum I/O:

                                                C:\ very fast (not necessarily that large) for OS and Programs (and maybe the Page File)

                                                D:\ very fast (not necessarily that large) for the Page File (testing would determine the placement, and whether this HDD was an improvement)

                                                E:\ fast and large for Projects and Scratch Disks

                                                F:\ fast and large for media (maybe in a RAID array)

                                                G:\ fast and large for Export (maybe in a RAID array)

                                                 

                                                I know that is a lot of HDD's, but performance is optimized, and the workload is spread well.

                                                 

                                                For even more performance, one could add:

                                                H:\ fast and large for Audio Assets (maybe in a RAID array)

                                                 

                                                If RAID was used, I would strongly recommend a dedicated controller card with on-board cache, rather than software, or MoBo hardware control.

                                                 

                                                Good luck,

                                                 

                                                Hunt