4 Replies Latest reply: Feb 17, 2011 6:32 PM by Noel Carboni RSS

    Adobe Photoshop CS4 Extended - Trial Version Expired

    dtanner2k

      Can someone help me please. I have searched the forums but I cannot find a solution.

       

      I installed the Photoshop CS4 extended trial which expired a few weeks ago. In the meantime I have purchased a copy of Photoshop CS4 (Standard not Extended). I completed removed the trial but I am unable to installed the purchased copy. I am getting the trial expired serial input screen.

       

      I have also tried the unistall with REVO but this has not made any difference.

       

      I have tried to use the Adobe cleanup but I dont think its worked properly. I am running Windows 7 Operating System.

       

      I have uninstalled/installed photoshop 5 times now and its driving me mad

        • 1. Re: Adobe Photoshop CS4 Extended - Trial Version Expired
          Mylenium CommunityMVP

          http://kb2.adobe.com/cps/401/kb401528.html

           

          Contains all the info you need (delete PCD database).

           

          Mylenium

          • 2. Re: Adobe Photoshop CS4 Extended - Trial Version Expired
            dtanner2k Community Member

            Thanks for this. This has removed the stored license but for some reason it is asking me to insert

            serial number for Photoshop CS4 Extended (or I can use product for 30 day on trial). Is there anything else I can do to remove the Extended prompt and insert my key for standard Photoshop

            • 3. Re: Adobe Photoshop CS4 Extended - Trial Version Expired
              Mousai For Life

              I am having the same problem.

               

              I have a purchased copy of Photoshop CS4, nothing more.

              When I installed it, apparently it installed a "trial version" of Photoshop Extended.

               

              Needless to say I was quite confused at this and asked tech support (which was available on chat online at the time) What this was all about. He told me not to worry about it, that to let the ticker run out its course and it will go back to just regular photoshop when it was done. Loe and Behold, this is not the case.

               

              Once the Extended trial ran out, anytime I try to open my photoshop now it prompts me for an Extended Serial Number. It will not accept my serial for good ol' Photoshop (obviously), and the prompting is all I get, no photoshop opens if I request to quit Extended Setup.  Well, I don't want Extended, I didnt pay for Extended, I paid for Photoshop CS4. And my regular Photoshop CS4 Serial.

               

              There seems to be nothing I can do to get around this issue, I have read all the "Read Me" files, and the fact that they snuck in a Trial to try and entise you to upgrade without telling you what the deal is, I think is a little shotty on thier end.

               

              Now I am waiting on the phone for Customer Service for approx 45 minutes to try and get this issue resolved. I will let you know if anything comes of it.

               

              Adobe, I love you, but c'mon man.

              • 4. Re: Adobe Photoshop CS4 Extended - Trial Version Expired
                Noel Carboni Community Member

                There is no problem such as you describe.  If you buy a legitimate standard edition license, you can enter that serial number and the trial version will be activated as the standard edition.

                 

                Where did you get this copy of Photoshop CS4?

                 

                If not directly from Adobe, there's a chance you were scammed and your serial number isn't valid at all.  Photoshop is heavily pirated.

                 

                -Noel