Here are two links to previous threads on this subject. I hope something in them will help your developers.
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Although it has already been logged, the more people who report a bug or request a feature, the more likely it is to be actioned.
See www.grainge.org for RoboHelp and Authoring tips
Thank you, Peter.
Yes, we have explored both threads you mentioned, but neither had the solution we found to work for RH8 and IE8. We got it to work by getting rid of the blank window and just opening a new tab for every CSH call. Not pretty, but better than nothing.
I have submitted bug, and have tried twice to get support via phone.
Meanwhile - we'll have dozens of tabs for each use as they navigate through help.
ps - LOVE your website! Visit it often!!!
Are we using the wrong call?
RH call from the code being used is:
RoboHelp_CSH.RH_ShowHelp(0, url, RoboHelp_CSH.HH_HELP_CONTEXT, roboHelpTopicId);
I'll forward the info to the developers about calling webhelp just to cover all the bases, but I think that they have already gone through all that. Will try though. Thanks.
We are using map ids. Does that change things?