I am sending you a private email about your order and downloads.
I am experiencing the same problem with the CS4 upgrade I bought months ago. The files are (apparently) downloaded, but there's no "setup" file or some such thing called for in the installation instructions to click on to begin the install. I agree, this is not acceptable in this day and age. I paid my money, where's my functioning product?
If you're still having difficulties with the Akamai Download Manager, you may be interested in our new post which gives a complete list of the direct download links for all Adobe CS5 products...
With these links you should be able to use whichever good browser or download manager you like. Hope this helps.
I've been having issues downloading the
Creative Suite 5.5 Production Premium files using links in 'my account' since I purchased the 'upgrade' package. Is there an issue with Akamai's servers currently by chance? Their Twitter feed only states possible issues in another country. I've been trying for hours to download these using both the direct links and the Akamai download manager with no luck either way.