0 Replies Latest reply: May 14, 2010 2:13 PM by kathleentownzen RSS

    MY APOLGIES ABOUT THE TECH SUPPORT HERE!

    kathleentownzen Community Member

      I would post this in the correct forum, but I can't remember which one it was under.....probably the refine one, but I couldn't find it...at any rate, I was really nasty about the technical support as I was having so much trouble with that particular tool...and that's the main reason I upgraded to CS5 Extended..... and found out the tech had called while I was at work...He called twice yesterday and was soooo nice...solved lots of other issues and got on my screen and saw the problem with the refinement tool....it was making the hair that was outside the mask gray and not brunette.  He stayed on the phone well past his quitting time and really tried to help, plus being very professional and extra nice!  He was going to do some further research and see if he could figure out what was wrong and call tonight...soooo now I feel like a creep!

       

      Kathi