0 Replies Latest reply on May 18, 2010 7:38 AM by powerpellet

    Captivate generating error message and closing down

    powerpellet

      Good morning,
      I am hoping that I can get some resolution to this issue that I have encountered.

       

      I am recording within Captivate 4 and when I click the "End" button on my machine, I get the following error.

       

      Things I have tried and STILL get the error message:

      • Completely shut down (several times)
      • Installed latest patch
      • Uninstalled Captivate 4
      • Installed trial version and still get these series of messages

       

      StepScreenshot
      1) Press End after Recording1.gif
      2) Select the link in the message "Click here"2.gif
      3) Select the link in the message3.gif
      4) Clicking close shuts captivate down and then when I reopen captivate, I get this message4.gif