How did you set up the file? There are two different ways used by the document profiles
Print resp. Web. If you used the Web profile, the artboard is rather huge, but it's not obvious, since the crop area
is the size you want. You can check the size using File > document setup
Thanks for your response...
I am a print person, I don't think I know how to set one up for web.
I've never set a crop area; I use the document size to do my cropping.
My DOCUMENT size (not page size) is, say, 4x6.
But I have stuff hanging off the sides and so the PDF is about 12 x6.
Maybe you have set up one web document by accident and haven't noticed? After that Illy uses it as a preset and you won't notice as well.
Anyway if the document size in the dialog "Document Setup" is set up as expected, then what software do you use to check the PDF? Adobe Acrobat (not Reader) should show the real size the different PDF "boxes" have.
I started with a document converted up from CS2 - one I have used over and over
again and it worked fine for months in CS2.
I edit it in CS3 and save as a PDF, at any resolution, with or without AI editability... and
I can see the extra junk at the sides when I drag it into an email, when I open it in Acrobat, in the icon I see in the finder, and also if I drag and drop it back onto AI to open it. It's really and truly there, and it's consistent.
When I do the latter, the document setup size has actually CHANGED from the original 4x6 to 12x6!!
If I say "new document" - what, in that dialog box, would make it a web document?
I don't see anything related to that. I really don't think that's what is causing this.
When you create a new document based on the document profile "Web" that would make it a web document. These (and also the other screen-media-types) work differently: they set up a document in max size and define the size you enter as a crop area.
The problems you see with the PDF are difficult to solve without seeing the document or even knowing your settings when saving it. When you open a PDF (that was saved with Illustrator editability) in Illustrator, then the original Illy-Document is opened, not the PDF-part.
When you open the CS2-document: does it get immediately converted to the wrong size or does that only happen after saving the PDF?
Only after saving as PDF.
Original doc remains the correct size; only the PDF is wrong.
In order to create a new doc based in the Web Profile, would you be using
"New From Template" and then be choosing one of the web templates?
I have never used a template from that set in my life;
I am just looking at it for the first time, trying to figure out what you mean about specifying a document profile.
Again, I don't see anything about any kind of document profile in my "new document" dialog box.
You choose the profile in the New-Document-dialog box:
(it's the same place in the English dialog)
The document profiles have replaced the start-documents in previous versions.
What options do you use when saving the PDF? Do you add bleed or set printers marks or something like that? Does that only happen with the CS2-document or does it happen as well when you create a new document in CS3 from scratch? Just a dummy with some rectangles and things in it? Do you perhaps use any plug-ins? ESKO or sth like that?
My new document dialog box does not look at all like that (language notwithstanding).
I can't see your image. Could you upload it to a server like Imageshack and post the link here?
That is not Illy CS3
I was just writing an email to you!
I have been using CS and thinking it was CS3.
Being used to CS2... CS is not very good by comparison!
No wonder I was having trouble!
I just spent the last 45 minutes trying to find the Live Trace function and of course,
it does not exist in CS... that's how I figured it out.
I just installed CS2 and it seems to be working.
Thank you for your help!
Things like these happen. I'm glad that the problem is solved, since I was slowly running out of answers.
Have a nice evening.