6 Replies Latest reply: Oct 1, 2010 7:13 AM by ElKoala RSS

    File is not compatible with this version of Photoshop.

    espo_74 Community Member

      I have seen several other posts with this same issue but have not been able to find/see any resolution. I am trying to open a .psd file and receive the error:

      CS4-Error.png

      In case the image above does not display "Could not complete your request because the file is not compatible with this version of Photoshop."

       

       

      Of course, this file is an "Approved Design" for a client and will take days to rebuild. All of the other files I worked on during the same time period are just fine.

       

      I have tried:

           Deleting Preferences

           Clearing Preferences

           Setting to "Ignored EXIF profile tag"

       

      My System Specs:

      Intel XEON E345 @ 2.33GHz (Dual)

      12.0 GB RAM

      64-bit Windows 7

       

      Photoshop is set to use 7780 MB for RAM (71%)

      I have 4 disks assigned for scratch disk access and my OS drive is not the primary scratch drive, total of close to 500GB space for scratch.

       

       

      PLEASE, please, please help!! I hope there is a way to repair/get this file open....

        • 1. Re: File is not compatible with this version of Photoshop.
          Chris Cox Adobe Employee

          The file is corrupted, probably by a disk error, but you might be able to open it in an older version of Photoshop (that doesn't read whatever part was corrupted and can skip over the corruption).  Worst case you can probably open it in an application that doesn't read layers and recover the composite image.

          • 2. Re: File is not compatible with this version of Photoshop.
            Alex Burr Community Member

            I have had this exact same problem happen to me twice....

             

            I spent all day Monday working on a Photoshop comp for a large project, only to open it Tuesday and receive the "not compatible with this version" error message.

             

            I have not viewed the file in any other software. If the file is corrupted, then it is Photoshop corrupting it. There must be a fix for this somewhere, because if this software continues to destroy my work, I will be switching to GIMP.

             

            Windows 7, Photoshop CS4 64-bit. Saving to local drive, so it's not a network problem. I don't have an earlier version of Photoshop available.

            • 3. Re: File is not compatible with this version of Photoshop.
              dec9 Community Member

              Scan your hard drive for bad sectors would be a first step.

               

              http://www.sevenforums.com/tutorials/433-disk-check.html

              • 4. Re: File is not compatible with this version of Photoshop.
                Noel Carboni Community Member

                Generally speaking, Photoshop is not known to destroy files.  The problem, as implied above, is more likely a basic problem with your computer.

                 

                You can check your Windows event logs to see if you find disk errors.

                 

                -Noel

                • 5. Re: File is not compatible with this version of Photoshop.
                  Bill Hunt CommunityMVP

                  Welcome to the forum.

                   

                  I've been using PS from the first day that it hit the PC platform, and have only had it destroy one file. That happened when another program updated, while PS was doing a Save_As, and the machine crashed. So, even that one time was not PS's fault.

                   

                  I agree with others that you likely have an issue with your HDD, or its controller, or some other program causing you issues. You mention that it is local, so I assume that it's internal, as I was going to warn against doing Saves to USB 2.0 externals. Especially with faster computers, the USB 2.0 connection can be too slow, and Delayed Write Failures can occur. This is more of an issue with larger files, like with a video editor.

                   

                  If you HDD checks out perfectly, look to see what else you have running like Windows Indexing, or a real-time Anti-Virus scanner, as they can really get in the way.

                   

                  Good luck,

                   

                  Hunt

                  • 6. Re: File is not compatible with this version of Photoshop.
                    ElKoala Community Member

                    Maybe the solution finally comes. I googled for a fix and found this!

                     

                    Advanced PSD Repair

                     

                    APSR is the best and freetool to recover corrupt Photoshop image(PSD, PDD) files. It uses advanced technologies to scan the corrupt or damaged Photoshop image files and recover your data in them as much as possible, so to minimize the loss in file corruption.

                     

                    http://www.datanumen.com/apsr/download.htm

                     

                    I tested with one PSD that got the "isnt compatible with this version" problem, and really worked.

                    Ah, a alternate Fix is open the file in Illustrator. I was able to render it (no open with object layers,

                    but like they say ahead, u can get the composite image! )

                    Hope help ya, man!