3 Replies Latest reply on Sep 30, 2007 8:47 PM by TechWriterKat2

    Can only generate printed doc on antiquated PC

      Hi everyone, I've mentioned this before, but it still hasn't been solved. I have a little bit more information, so perhaps somebody out there can help me.. . . .PLEASE!

      The SAME documentation, An RH X5 document that converts into a 750-page manual, generates printed documentation with NO problem on PC A, and fails on PCs B and C with "malformed document," messages, and it only prints 450 pages of the document on PCs B and C, including the index (but only of the first 450 - or so pages). On PC A, it chugs along slowly, but happily, and produces a much prettier (lists look better, images look better, etc) and COMPLETE document.

      PC A is:

      Intel Pentium 4 processor 1.70GHz
      1,047,568 KB RAM
      Microsoft Windows 2000 5.00.2195 service pack 4
      Microsoft Word 2000 (9.0.4402 SR-1)

      PC B is:

      Intel Pentium 4 CPU 3.00GHz
      2.99 GHz, 200 GB of RAM
      Microsoft Windows XP Home Edition Version 2002 Service Pack 2
      MS Office Word 2003 (11.8134.8132) SP2

      PC C is

      The same as PC B, but with Windows XP Professional Edition
      and MS Office Word 2003 (11.8125.8122) SP2

      Breaking the document into two documents in order to generate it on PCs B or C causes a plethora of other time-consuming production problems, header-Hell among them. There must some other solution other than not to upgrade the
      older PC, or split the document into two on the newer faster machines. I eagerly await your suggestions! Thanks so much in advance.
        • 1. Re: Can only generate printed doc on antiquated PC
          Peter Grainge Adobe Community Professional (Moderator)
          This is a classic example of why it is best to continue an existing thread.
          1] I know I replied to you before but what did I say? Now I have got to go hunting for that thread. I am supposed to be on holiday for a few days.
          2] Anyone else who has this problem may go to your first post, conclude there is no answer and give up. If the answer does get found in this thread, it has done that person no favours.
          Folks, please don't start new threads when dealing with EXACTLY the same problem. Most of the hard core supporters get notified of ALL posts by email. Those who do view via the web will also not miss your post. When a thread is updated, the post goes to the top of the list again.
          I'll now try to find your post.
          Remind me:
          1] What happened when you used the Style Mapping template that I suggested?
          2] Did you use FAR or some other multi file find and replace tool to find any reference to the code below?
          <p style="mso-bookmark:
          • 2. Re: Can only generate printed doc on antiquated PC
            Peter Grainge Adobe Community Professional (Moderator)
            Having found the other post, I think it better to continue that thread in view of all the relevant information there.

            See http://tinyurl.com/2xnhf5
            • 3. Can only generate printed doc on antiquated PC
              TechWriterKat2 Level 1
              I am also posting some additional information here, since the issue of which version of WORD was being used was
              mentioned here. FYI, it worked with Windows XP running demo RH6 with MS Word 2000.