I posted the very same problem just a few hours ago. I have been on the phone to India, I have been on the web and I have done everything I can with regard to uninstalling and reinstalling my new expensive software. Looks like we are in this boat together. The question I have for you is, which platform are you running on? Windows or Mac? I installed my Adobe CS 5 Design Premium on a 17 MacBook Pro that has 8 Gig of RAM, and a 500 GIG 7200 RPM Hard Drive... oh and is has and i7 processor! So there should not be any question as to whether or not my machine is under powered. I hope Adobe can fix this soon because they sold us $2000.00 worth of software that gives us no way of accessing the manuals for learning how to use it. I will be watching and waiting for an answer on your thread.
Too funny. I have the exact same configuration (including 8 GB RAM and 7200 RPM HD). Can't imagine that a premium hardware spec would enter into the equation, but stranger things have happened.
It is an interesting coincidence though; us having the same machine that is. But I guess the real question is, is how many other people are experiencing this problem and not reporting it? I don't want to believe that it is isolated to our particular MacBook Pros! The sad part of it is that I have been apprehensive about purchasing the suite because I have a friend who has had numerous problems with CS4 on his Windows machine. I am upgrading after 7 years of working with Photoshop 7 and I was excited to get to use the latest hardware and software available. Now I am just poking around the apps to see what is different, but I am lost and frustrated.
I am experiencing the same problem on a new i7 imac. any new ideas for a fix?
Mister Kevo and Rabzug,
Please make note that the suggestion given by Mister Kevo to follow the steps at the following URL: http://kb2.adobe.com/cps/842/cpsid_84215.html actually worked for me! Thank you Mr Kevo!!!
All I did was follow the steps exactly as they said and I got everything to work!
Mister Kevo, Go back and try it again, you may have missed something.
thanks! it worked!!
Robert H. Abzug, Director
Schusterman Center for Jewish Studies
Oliver H. Radkey Regents Professor of History
Professor of American Studies
Department of History
University of Texas at Austin
1 University Station B7000
Austin TX 78712
You know what's funny, is I completely blanked on step 1. I just went and deleted the CHC preferences the first time around.