14 Replies Latest reply on May 27, 2011 6:54 AM by Neurone22

    HELP - illustrator cs5 error message when opening cs3 files

    csc309

      Has anyone else had this issue? Do you know how to fix it.

       

      I just bought and downloaded cs5. When opening Illustrator cs3 files I get an error message: "Can't finish previewing. Could not complete the requested operation."

       

      Then it opens the file but I it is only line work (no fills, gradients, etc) and I can not do anything in the file. If I click an object the error message pops up again.

       

      This is what it looks like in cs3.

      Screen shot 2010-05-25 at 11.10.36 AM.png

      This is how it displays in cs5

      Screen shot 2010-05-25 at 11.09.11 AM.png

       

      I cant find anything online about this issue. Also this occurs on all of my illustrator files, not just one.

       

      any advice?

       

      thanks