3 Replies Latest reply on May 27, 2010 6:43 PM by pwillener

    Can't Download Anything Adobe after Tech Support "Help"

    Bradb725 Level 1

      I was having trouble installing the trial of InDesign CS5. It told me to uninstall then reinstall. It then would not even let me uninstall it. I tried to use the CS5 clean sweep and that did not work. I then made the biggest mistake of my life and called tech support and foolishly watched as some girl from India hacked my computer all to pieces from the inside! Now my microsoft office won't work and I can't download anything adobe! Not even reader. Here is an error message that I get whenever I try to download Adobe Reader:

       

      Error 1402.Could not open key:
      UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\68AB67CA7DA73301B7449A0300000010.
      Verify that you have sufficient access to that key, or contact your support personnel.

       

      CAN ANYBODY HELP?!