3 Replies Latest reply on Jun 2, 2010 4:12 AM by lrosenth

    Form in Reader - problem wiath PDF/A Mode

    Arnaud_bxl

      Hello,

       

      We use a portal to suggest to our clients form that they can fill online and then save on their computer (local).

      The problem is that when they click on the PDF document, the PDF is viewed in PDF/A mode.

      The consequence is that they cannot fill the form.

       

      The solution I found is to open my Adobe Reader.

      I go in edit > preferences > PDF/A View Mode > Never.

       

      Then when I open the form online, I can fill it. But it's a bad solution because our clients don't know they have to do this operation.

       

      Have someone a suggestion ?

       

      Thanks a lot

       

      Best regards,

       

      Arnaud_bxl