1 person found this helpful
You could try re-installing Reader 9.3.x from Adobe's website and then try using shared review. There is a chance that your IT department may have customized Reader for specific purposes.
The app has been uninstalled and reinstalled a few times. It appears that the AdobeCollabSync process is not starting. Any thoughts...
Was the app installed by your IT department or from Adobe.com? Some IT departments turn off some features while installing the app.
Some of our staff have had this problem. The shared review is created using Professional 8.0 and they are using Adobe 9 Reader to review.
I am not a computer IT person, but the fix seems to work for them. The fix is below:
Go to your start button and click "Run"
type 'regedit' without quotes in the address box and hit enter
Follow the path as listed below
Please Note: the Adobe Reader as indicated in the path below may also be written as Acrobat Reader which ever is listed in your system.
HKEY_CURRENT_USER\Software\Adobe\Adobe Reader\9.0\Workflows ] “bEnableWorkflowPart”=dword:00000000 (switch this to 1)
HKEY_CURRENT_USER\Software\Adobe\Adobe Reader\9.0\Workflows ] “bEnableShareFile”=dword:00000000 (switch this to 1)
HKEY_USERS\.DEFAULT\Software\Adobe\Adobe Reader\9.0\Workflows ]"bEnableWorkflowPart”=dword:00000000 (switch this to 1)
HKEY_USERS\.DEFAULT\Software\Adobe\Adobe Reader\9.0\Workflows ]"bEnableShareFile”=dword:00000000 (switch this to 1)