4 Replies Latest reply on Jul 15, 2010 8:52 AM by micmac11

    Shared Review issue

    swinewica

      We are having the issue were the AdobeCollabSync process is not starting during shared reviews. The reviewer is clicking on their link to the shared review and the pdf is opening without the yellow bar and get/publish comments buttons. The reader app has been reinstalled on the machine and it still doesn't work. It may be a permissions thing, but not sure where to check...

        • 1. Re: Shared Review issue
          Ismeet Kaur

          You could try re-installing Reader 9.3.x from Adobe's website and then try using shared review. There is a chance that your IT department may have customized Reader for specific purposes.

          1 person found this helpful
          • 2. Re: Shared Review issue
            swinewica Level 1

            The app has been uninstalled and reinstalled a few times. It appears that the AdobeCollabSync process is not starting. Any thoughts...

            • 3. Re: Shared Review issue
              Ismeet Kaur Level 1

              Was the app installed by your IT department or from Adobe.com? Some IT departments turn off some features while installing the app.

              • 4. Re: Shared Review issue
                micmac11

                Some of our staff have had this problem. The shared review is created using Professional 8.0 and they are using Adobe 9 Reader to review.

                 

                I am not a computer IT person, but the fix seems to work for them. The fix is below:

                 

                Go to your start button and click "Run"

                type 'regedit' without quotes in the address box and hit enter

                 

                Follow the path as listed below

                 

                Please Note:  the Adobe Reader as indicated in the path below may also be written as Acrobat Reader which ever is listed in your system.

                 

                HKEY_CURRENT_USER\Software\Adobe\Adobe Reader\9.0\Workflows ] “bEnableWorkflowPart”=dword:00000000   (switch this to 1)

                HKEY_CURRENT_USER\Software\Adobe\Adobe Reader\9.0\Workflows ] “bEnableShareFile”=dword:00000000   (switch this to 1)

                 

                HKEY_USERS\.DEFAULT\Software\Adobe\Adobe Reader\9.0\Workflows ]"bEnableWorkflowPart”=dword:00000000   (switch this to 1)

                HKEY_USERS\.DEFAULT\Software\Adobe\Adobe Reader\9.0\Workflows ]"bEnableShareFile”=dword:00000000   (switch this to 1)