6 Replies Latest reply on Aug 12, 2010 7:46 AM by Bobbyndd

    Program unable to be open after "agree" on license agreement

    Youshoe

      I click to open the Adobe Flash Cs4. It open a license agreement that i press agree on. After that, the whole program shuts down. It even shows that it shut down in task manager.

       

      It ran before, but it froze and the program shut down by itself.

       

      Thank you in advance for helping.

       

      OS: Win7 32-bit

      Ram: 2GB DDR2

      Core2Duo

        • 1. Re: Program unable to be open after "agree" on license agreement
          dikuno10 Level 1

          Hmm, very unusual ... you normally always have to agree to the EULA at installation time, not on first launch. Did CS4 ask you for your serial number and agreement to the EULA when you installed or not??

          If it didn't, although I know this is probably a stupid question to ask, did you by chance have a virus on your computer when you installed your computer? Or, is your Flash legitimate?

           

          Could you please post up a video of you opening up your Flash and the error popping up, or a screenshot if a vide isn't possible?

           

          Hope it helps

          dikuno <><

          • 2. Re: Program unable to be open after "agree" on license agreement
            Youshoe Level 1

            Unfortunately, I uninstalled it.

             

            I tried reinstalling with the hope that it would work. It froze at "Installing Adobe flash 10 Plugin". I tried clean uninstalling the broken setup, which said that it was successful.

             

            I went back t osteup to try to reinitiate. But now I get the error. "Setup has encountered an error. Please contact Adobe Customer Support"

            • 3. Re: Program unable to be open after "agree" on license agreement
              dikuno10 Level 1

              It seems that the Flash installer froze while installing the Flash Play 10.1 RC Plug-in (it automatically installs the 10.1 RC because you need the new Pre-release to see the new CS5 features better).

               

              When I installed my Flash CS5, everything went perfectly fine ... try finding some Adobe Support (note it can cost some money, but everything Adobe is expensive) like the program requested. It might just help, though there are no guarantees.

               

              Hope it helps

              dikuno <><

              • 4. Re: Program unable to be open after "agree" on license agreement
                Youshoe Level 1

                btw, this is cs4 if it makes a difference


                • 5. Re: Program unable to be open after "agree" on license agreement
                  Youshoe Level 1

                  can you identify this?

                   

                  Exit Code: 7

                   


                  -------------------------------------- Summary --------------------------------------

                   


                  - 0 fatal error(s), 97 error(s), 60 warning(s)

                   


                  WARNING: The payload with AdobeCode:  {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has recommended dependency on:

                   


                  WARNING:     Family: Adobe Web Suite CS5

                   


                  WARNING:     ProductName: Adobe Media Encoder CS5 X64

                   


                  WARNING:     MinVersion: 0.0.0.0

                   


                  WARNING:     This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

                   


                  WARNING:     Removing this payload from the dependency list.

                   


                  WARNING: OS requirements not met for {CFC9F871-7C40-40B6-BE4A-B98A5B309716}

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  WARNING: Payload cannot be installed due to dependent operation failure

                   


                  ERROR: The payload with AdobeCode:  {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:

                   


                  ERROR:     Family: CoreTech

                   


                  ERROR:     ProductName: Adobe Player for Embedding x64

                   


                  ERROR:     MinVersion: 0.0.0.0

                   


                  ERROR:     This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

                   


                  ERROR:     Removing this dependency from list. Product may function improperly.

                   


                  ERROR: The payload with AdobeCode:  {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:

                   


                  ERROR:     Family: Shared Technology

                   


                  ERROR:     ProductName: Photoshop Camera Raw (64 bit)

                   


                  ERROR:     MinVersion: 0.0.0.0

                   


                  ERROR:     This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

                   


                  ERROR:     Removing this dependency from list. Product may function improperly.

                   


                  ERROR: The payload with AdobeCode:  {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:

                   


                  ERROR:     Family: CoreTech

                   


                  ERROR:     ProductName: AdobeCMaps x64 CS5

                   


                  ERROR:     MinVersion: 0.0.0.0

                   


                  ERROR:     This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

                   


                  ERROR:     Removing this dependency from list. Product may function improperly.

                   


                  ERROR: The payload with AdobeCode:  {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:

                   


                  ERROR:     Family: CoreTech

                   


                  ERROR:     ProductName: Adobe Linguistics CS5 x64

                   


                  ERROR:     MinVersion: 0.0.0.0

                   


                  ERROR:     This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

                   


                  ERROR:     Removing this dependency from list. Product may function improperly.

                   


                  ERROR: The payload with AdobeCode:  {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:

                   


                  ERROR:     Family: CoreTech

                   


                  ERROR:     ProductName: AdobePDFL x64 CS5

                   


                  ERROR:     MinVersion: 0.0.0.0

                   


                  ERROR:     This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

                   


                  ERROR:     Removing this dependency from list. Product may function improperly.

                   


                  ERROR: The payload with AdobeCode:  {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:

                   


                  ERROR:     Family: CoreTech

                   


                  ERROR:     ProductName: AdobeTypeSupport x64 CS5

                   


                  ERROR:     MinVersion: 0.0.0.0

                   


                  ERROR:     This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

                   


                  ERROR:     Removing this dependency from list. Product may function improperly.

                   


                  ERROR: The payload with AdobeCode:  {CFC9F871-7C40-40B6-BE4A-B98A5B309716} has required dependency on:

                   


                  ERROR:     Family: CoreTech

                   


                  ERROR:     ProductName: Adobe WinSoft Linguistics Plugin CS5 x64

                   


                  ERROR:     MinVersion: 0.0.0.0

                   


                  ERROR:     This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

                   


                  ERROR:     Removing this dependency from list. Product may function improperly.

                   


                  ERROR: The following payload errors were found during install:

                   


                  ERROR:  - Adobe CSXS Infrastructure CS5: Install failed

                   


                  ERROR:  - Microsoft_VC90_ATL_x86: Install failed

                   


                  ERROR:  - Adobe Media Player: Install failed

                   


                  ERROR:  - SiteCatalyst NetAverages: Install failed

                   


                  ERROR:  - Microsoft_VC90_CRT_x86: Install failed

                   


                  ERROR:  - Adobe Bridge CS5: Install failed

                   


                  ERROR:  - Microsoft_VC80_ATL_x86: Install failed

                   


                  ERROR:  - Adobe Flash CS5_AdobeFlash11-en_USLanguagePack: Install failed

                   


                  ERROR:  - DeviceCentral_DeviceCentral3LP-en_US: Install failed

                   


                  ERROR:  - Adobe Flash CS5_AdobeMobileExtension_Flash11-en_US: Install failed

                   


                  ERROR:  - Adobe XMP Panels CS5: Install failed

                   


                  ERROR:  - Adobe Player for Embedding: Install failed

                   


                  ERROR:  - AIR2 For Adobe Flash Pro: Failed due to Language Pack installation failure

                   


                  ERROR:  - Suite Shared Configuration CS5: Install failed

                   


                  ERROR:  - Photoshop Camera Raw: Install failed

                   


                  ERROR:  - AdobeColorCommonSetCMYK: Install failed

                   


                  ERROR:  - AdobeHelp: Install failed

                   


                  ERROR:  - Camera Profiles Installer: Install failed

                   


                  ERROR:  - Adobe Flash Player 10 Plugin: Install failed

                   


                  ERROR:  - AdobeColorJA CS5: Install failed

                   


                  ERROR:  - Adobe ReviewPanel CS5: Install failed

                   


                  ERROR:  - Adobe Flash CS5_AdobeMobileExtension_Flash11-mul: Install failed

                   


                  ERROR:  - Adobe BrowserLab CS Live: Install failed

                   


                  ERROR:  - iPhone Publishing: Install failed

                   


                  ERROR:  - Microsoft_VC90_MFC_x86: Install failed

                   


                  ERROR:  - CSXS Story Extension: Install failed

                   


                  ERROR:  - Adobe Media Encoder CS5: Install failed

                   


                  ERROR:  - Adobe Linguistics CS5: Install failed

                   


                  ERROR:  - PDF Settings CS5: Install failed

                   


                  ERROR:  - DeviceCentral: Failed due to Language Pack installation failure

                   


                  ERROR:  - AdobeColorEU CS5: Install failed

                   


                  ERROR:  - AdobeTypeSupport CS5: Install failed

                   


                  ERROR:  - AdobeColorCommonSetRGB: Install failed

                   


                  ERROR:  - Adobe Flash Player 10 ActiveX: Install failed

                   


                  ERROR:  - Adobe CSXS Extensions CS5: Install failed

                   


                  ERROR:  - AdobeOutputModule: Install failed

                   


                  ERROR:  - Microsoft_VC80_CRT_x86: Install failed

                   


                  ERROR:  - AIR2 For Adobe Flash Pro_AIR2_Flash11-en_US: Install failed

                   


                  ERROR:  - DynamiclinkSupport: Install failed

                   


                  ERROR:  - Adobe WinSoft Linguistics Plugin CS5: Install failed

                   


                  ERROR:  - AdobePDFL CS5: Install failed

                   


                  ERROR:  - AdobeCMaps CS5: Install failed

                   


                  ERROR:  - Adobe SwitchBoard 2.0: Install failed

                   


                  ERROR:  - Adobe Flash CS5: Failed due to Language Pack installation failure

                   


                  ERROR:  - Microsoft_VC80_MFC_x86: Install failed

                   


                  ERROR:  - AdobeColorNA CS5: Install failed

                   


                  ERROR:  - Pixel Bender Toolkit: Install failed

                   


                  ERROR:  - Microsoft_VC80_MFCLOC_x86: Install failed

                   


                  ERROR:  - Players For Adobe Flash Pro: Install failed

                   


                  ERROR:  - Adobe Extension Manager CS5: Install failed

                   


                  ERROR:  - AdobeJRE: Install failed

                   


                  ERROR:  - Adobe ExtendScript Toolkit CS5: Install failed

                   


                  ERROR:  - TLF For Adobe Flash Pro: Install failed

                   


                  ERROR:  - Adobe AIR: Install failed

                   


                  -------------------------------------------------------------------------------------

                  • 6. Re: Program unable to be open after "agree" on license agreement
                    Bobbyndd Level 1

                    Hi Buzzer,

                     

                    From the log files, it seems like the registry key {CFC9F871-7C40-40B6-BE4A-B98A5B309716} is not having permission to make modifications in your system. You need to change the permission for that particular key from registry. Please back up the registry before making any changes.

                     

                    Regards,

                    Bobby Johnson.