4 Replies Latest reply on Jun 2, 2010 8:13 AM by searching123

    Unable to install update from installer icon

    searching123

      This has been going on for quite a while now.  Adobe has an update, an icon on the taskbar informs me of the fact.  But the update won't install by clicking on the icon.  It informs me to use Repair.  I do.  It does not help.  So, I go to the Adobe site and download the update from there.  It worked for Adobe 2.  The installer icon did not return.  No such luck with Adobe 9.3.2.  It is installed on my computer and works.  My problem is that I cannot get rid of the installer icon on my taskbar.  It keeps reminding me to install the update.  The only option I have is to exit the installer, but it keeps returning.  How do I get rid of it?  And why can't I install updates simply by clicking on the icon?  I am so frustrated.  Thanks for your help!

        • 1. Re: Unable to install update from installer icon
          LeoAdobeX Adobe Employee

          Can you please send me AdobeARM.log file which can be found in your Temp folder?

          On W7 and Vista it is C:\Users\USERNAME\AppData\Local\Temp

          On XP it must be C:\Documents and Settings\USERNAME\Local Settings\Temp

           

          It is always a good idea to provide as much information as possible when you post your question.

          It is not even clear if you are asking about Reader or Acrobat.

           

          Please, open "Control Panel\Add Or Remove Programs" on XP or "Control Panel\Programs\Programs and Features" on Vista

          and find Product Version specified there.

          Make sure it is Version and not Product Name such as Adobe Reader 9.3

           

          If you have more than one Reader or Reader and Acrobat installed, please get all Versions you can find.

           

          Thanks

          • 2. Re: Unable to install update from installer icon
            searching123 Level 1

            Hi Leo,

             

            Thank you for your prompt reply. I am asking about Adobe and my question was about not being able to install from the installer icon on my task bar when I was advised there was a new update.  I was told to click on repair installation in Adobe, which I did—to no avail.  I finally downloaded and installed the update from the Adobe website. I am attaching the file you requested.  Today, the update reminder appears gone – finally– after two weeks.  However, this problem is bound to recur when the next update arrives.  What should I do when that happens?  (By the way, I opted for automatic updates, and this is why I get the notification and reminders.)

             

            Take care,

             

            Micheline

            • 3. Re: Unable to install update from installer icon
              pwillener Level 8

              searching123 wrote:

               

              I am attaching the file you requested.

               

              File attachments are currently disabled in this forum.  Please copy and paste the entire contents of the log file into your post.

              • 4. Re: Unable to install update from installer icon
                searching123 Level 1

                Hi,

                 

                Here is the file I was asked to provide.  Also, after I sent the message, the notification about updating Adobe came back.  How do I stop it?

                 

                Thanks,

                 

                Micheline Rotblut

                 

                Adobe ARM 1.1.7.0 logging started.

                Command Line:

                GetFileVersion(): C:\Program Files\Adobe\Reader 9.3\Reader\AcroRd32.exe

                    File version: 9.3

                    Build number: 2

                    Revision number: 163

                ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                ProductName: Adobe Reader 9.2

                ProductVersion: 9.2.0

                ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                ProductInstallDir: C:\Program Files\Adobe\Reader 9.3\

                Using default ARM preference AUTO_DOWNLOAD.

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                ArmUpdate record found.

                GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                    File version: 1.1

                    Build number: 7

                    Revision number: 0

                Newer version ARM Update is not available.

                New file object: AdbeRdr930_en_US.msi

                New file object: AdbeRdrUpd932_all_incr.msp

                Failed to read UAC setting, defaulting to Enabled.

                C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\

                    GetLastError(): 0x91 - The directory is not empty.

                 

                ARM returns ERROR_SUCCESS

                Adobe ARM 1.1.7.0 logging finished.

                 

                 

                 

                Adobe ARM 1.1.7.0 logging started.

                Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:2

                ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                ProductName: Adobe Reader 9.2

                ProductVersion: 9.2.0

                ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                ProductInstallDir: C:\Program Files\Adobe\Reader 9.3\

                Found CommandLine preference AUTO_DOWNLOAD.

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                ArmUpdate record found.

                GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                    File version: 1.1

                    Build number: 7

                    Revision number: 0

                Newer version ARM Update is not available.

                New file object: AdbeRdr930_en_US.msi

                New file object: AdbeRdrUpd932_all_incr.msp

                Failed to read UAC setting, defaulting to Enabled.

                C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\

                    GetLastError(): 0x91 - The directory is not empty.

                 

                ARM returns ERROR_SUCCESS

                Adobe ARM 1.1.7.0 logging finished.

                 

                 

                 

                Adobe ARM 1.1.7.0 logging started.

                Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:2

                ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                ProductName: Adobe Reader 9.2

                ProductVersion: 9.2.0

                ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                ProductInstallDir: C:\Program Files\Adobe\Reader 9.3\

                Found CommandLine preference AUTO_DOWNLOAD.

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                ArmUpdate record found.

                GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                    File version: 1.1

                    Build number: 7

                    Revision number: 0

                Newer version ARM Update is not available.

                New file object: AdbeRdr930_en_US.msi

                New file object: AdbeRdrUpd932_all_incr.msp

                Failed to read UAC setting, defaulting to Enabled.

                Delete file: C:\DOCUME1\MICHEL1\LOCALS~1\Temp\ArmUIini

                    Error Code: 0x2

                 

                ** Setting Error Condition:

                    Error Code: 0x6A9

                 

                C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\

                    GetLastError(): 0x91 - The directory is not empty.

                 

                ARM returns ERROR_SUCCESS

                Adobe ARM 1.1.7.0 logging finished.

                 

                 

                 

                Adobe ARM 1.1.7.0 logging started.

                Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:2

                ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                ProductName: Adobe Reader 9.2

                ProductVersion: 9.2.0

                ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                ProductInstallDir: C:\Program Files\Adobe\Reader 9.3\

                Found CommandLine preference AUTO_DOWNLOAD.

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                ArmUpdate record found.

                GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                    File version: 1.1

                    Build number: 7

                    Revision number: 0

                Newer version ARM Update is not available.

                New file object: AdbeRdr930_en_US.msi

                New file object: AdbeRdrUpd932_all_incr.msp

                Failed to read UAC setting, defaulting to Enabled.

                C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\

                    GetLastError(): 0x91 - The directory is not empty.

                 

                ARM returns ERROR_SUCCESS

                Adobe ARM 1.1.7.0 logging finished.

                 

                 

                 

                Adobe ARM 1.1.7.0 logging started.

                Command Line:

                GetFileVersion(): C:\Program Files\Adobe\Reader 9.3\Reader\AcroRd32.exe

                    File version: 9.3

                    Build number: 2

                    Revision number: 163

                ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                ProductName: Adobe Reader 9.2

                ProductVersion: 9.2.0

                ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                ProductInstallDir: C:\Program Files\Adobe\Reader 9.3\

                Using default ARM preference AUTO_DOWNLOAD.

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                ArmUpdate record found.

                GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                    File version: 1.1

                    Build number: 7

                    Revision number: 0

                Newer version ARM Update is not available.

                New file object: AdbeRdr930_en_US.msi

                New file object: AdbeRdrUpd932_all_incr.msp

                Failed to read UAC setting, defaulting to Enabled.

                Windows session ending in OnQueryEndSession

                 

                 

                 

                Adobe ARM 1.1.7.0 logging started.

                Command Line:

                GetFileVersion(): C:\Program Files\Adobe\Reader 9.3\Reader\AcroRd32.exe

                    File version: 9.3

                    Build number: 2

                    Revision number: 163

                ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                ProductName: Adobe Reader 9.2

                ProductVersion: 9.2.0

                ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                ProductInstallDir: C:\Program Files\Adobe\Reader 9.3\

                Using default ARM preference AUTO_DOWNLOAD.

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                ArmUpdate record found.

                GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                    File version: 1.1

                    Build number: 7

                    Revision number: 0

                Newer version ARM Update is not available.

                New file object: AdbeRdr930_en_US.msi

                New file object: AdbeRdrUpd932_all_incr.msp

                Failed to read UAC setting, defaulting to Enabled.

                C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\

                    GetLastError(): 0x91 - The directory is not empty.

                 

                ARM returns ERROR_SUCCESS

                Adobe ARM 1.1.7.0 logging finished.

                 

                 

                 

                Adobe ARM 1.1.7.0 logging started.

                Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:2

                ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                ProductName: Adobe Reader 9.2

                ProductVersion: 9.2.0

                ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                ProductInstallDir: C:\Program Files\Adobe\Reader 9.3\

                Found CommandLine preference AUTO_DOWNLOAD.

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                ArmUpdate record found.

                GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                    File version: 1.1

                    Build number: 7

                    Revision number: 0

                Newer version ARM Update is not available.

                New file object: AdbeRdr930_en_US.msi

                New file object: AdbeRdrUpd932_all_incr.msp

                Failed to read UAC setting, defaulting to Enabled.

                User canceled FilesInUse.

                C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\

                    GetLastError(): 0x91 - The directory is not empty.

                 

                ARM returns ERROR_SUCCESS

                Adobe ARM 1.1.7.0 logging finished.

                 

                 

                 

                Adobe ARM 1.1.7.0 logging started.

                Command Line:

                GetFileVersion(): C:\Program Files\Adobe\Reader 9.3\Reader\AcroRd32.exe

                    File version: 9.3

                    Build number: 2

                    Revision number: 163

                ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                ProductName: Adobe Reader 9.2

                ProductVersion: 9.2.0

                ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                ProductInstallDir: C:\Program Files\Adobe\Reader 9.3\

                Using default ARM preference AUTO_DOWNLOAD.

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                ArmUpdate record found.

                GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                    File version: 1.1

                    Build number: 7

                    Revision number: 0

                Newer version ARM Update is not available.

                New file object: AdbeRdr930_en_US.msi

                New file object: AdbeRdrUpd932_all_incr.msp

                Failed to read UAC setting, defaulting to Enabled.

                C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\

                    GetLastError(): 0x91 - The directory is not empty.

                 

                ARM returns ERROR_SUCCESS

                Adobe ARM 1.1.7.0 logging finished.

                 

                 

                 

                Adobe ARM 1.1.7.0 logging started.

                Command Line:

                GetFileVersion(): C:\Program Files\Adobe\Reader 9.3\Reader\AcroRd32.exe

                    File version: 9.3

                    Build number: 2

                    Revision number: 163

                ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                ProductName: Adobe Reader 9.2

                ProductVersion: 9.2.0

                ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                ProductInstallDir: C:\Program Files\Adobe\Reader 9.3\

                Using default ARM preference AUTO_DOWNLOAD.

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                ArmUpdate record found.

                GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                    File version: 1.1

                    Build number: 7

                    Revision number: 0

                Newer version ARM Update is not available.

                New file object: AdbeRdr930_en_US.msi

                New file object: AdbeRdrUpd932_all_incr.msp

                Failed to read UAC setting, defaulting to Enabled.

                C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\

                    GetLastError(): 0x91 - The directory is not empty.

                 

                ARM returns ERROR_SUCCESS

                Adobe ARM 1.1.7.0 logging finished.

                 

                 

                 

                Adobe ARM 1.1.7.0 logging started.

                Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:2

                ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                ProductName: Adobe Reader 9.2

                ProductVersion: 9.2.0

                ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                ProductInstallDir: C:\Program Files\Adobe\Reader 9.3\

                Found CommandLine preference AUTO_DOWNLOAD.

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                ArmUpdate record found.

                GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                    File version: 1.1

                    Build number: 7

                    Revision number: 0

                Newer version ARM Update is not available.

                New file object: AdbeRdr930_en_US.msi

                New file object: AdbeRdrUpd932_all_incr.msp

                Failed to read UAC setting, defaulting to Enabled.

                C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\

                    GetLastError(): 0x91 - The directory is not empty.

                 

                ARM returns ERROR_SUCCESS

                Adobe ARM 1.1.7.0 logging finished.

                 

                 

                 

                Adobe ARM 1.1.7.0 logging started.

                Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:2

                ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                ProductName: Adobe Reader 9.2

                ProductVersion: 9.2.0

                ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                ProductInstallDir: C:\Program Files\Adobe\Reader 9.3\

                Found CommandLine preference AUTO_DOWNLOAD.

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                ArmUpdate record found.

                GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                    File version: 1.1

                    Build number: 7

                    Revision number: 0

                Newer version ARM Update is not available.

                New file object: AdbeRdr930_en_US.msi

                New file object: AdbeRdrUpd932_all_incr.msp

                Failed to read UAC setting, defaulting to Enabled.

                Windows session ending in OnQueryEndSession

                 

                 

                 

                Adobe ARM 1.1.7.0 logging started.

                Command Line:

                GetFileVersion(): C:\Program Files\Adobe\Reader 9.3\Reader\AcroRd32.exe

                    File version: 9.3

                    Build number: 2

                    Revision number: 163

                ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                ProductName: Adobe Reader 9.2

                ProductVersion: 9.2.0

                ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                ProductInstallDir: C:\Program Files\Adobe\Reader 9.3\

                Using default ARM preference AUTO_DOWNLOAD.

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                ArmUpdate record found.

                GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                    File version: 1.1

                    Build number: 7

                    Revision number: 0

                Newer version ARM Update is not available.

                New file object: AdbeRdr930_en_US.msi

                New file object: AdbeRdrUpd932_all_incr.msp

                Failed to read UAC setting, defaulting to Enabled.

                InstallProductMsi...

                    file - C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\AdbeRdr930_en_US.msi

                    args -

                ExecuteInstalls()

                    Error Code: 0x643

                 

                InstallProductMsp...

                    file - C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\AdbeRdrUpd932_all_incr.msp

                    args -

                ExecuteInstalls()

                ExecuteInstalls failed.

                ** Setting Error Condition:

                    Error Code: 0x5DC

                 

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\

                    GetLastError(): 0x91 - The directory is not empty.

                 

                ARM returns ERROR_SUCCESS

                Adobe ARM 1.1.7.0 logging finished.

                 

                 

                 

                Adobe ARM 1.1.7.0 logging started.

                Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:2

                ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                ProductName: Adobe Reader 9.2

                ProductVersion: 9.2.0

                ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                ProductInstallDir: C:\Program Files\Adobe\Reader 9.3\

                Found CommandLine preference AUTO_DOWNLOAD.

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                ArmUpdate record found.

                GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                    File version: 1.1

                    Build number: 7

                    Revision number: 0

                Newer version ARM Update is not available.

                New file object: AdbeRdr930_en_US.msi

                New file object: AdbeRdrUpd932_all_incr.msp

                Failed to read UAC setting, defaulting to Enabled.

                InstallProductMsi...

                    file - C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\AdbeRdr930_en_US.msi

                    args -

                ExecuteInstalls()

                    Error Code: 0x643

                 

                InstallProductMsp...

                    file - C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\AdbeRdrUpd932_all_incr.msp

                    args -

                ExecuteInstalls()

                ExecuteInstalls failed.

                ** Setting Error Condition:

                    Error Code: 0x5DC

                 

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\

                    GetLastError(): 0x91 - The directory is not empty.

                 

                ARM returns ERROR_SUCCESS

                Adobe ARM 1.1.7.0 logging finished.

                 

                 

                 

                Adobe ARM 1.1.7.0 logging started.

                Command Line:

                GetFileVersion(): C:\Program Files\Adobe\Reader 9.3\Reader\AcroRd32.exe

                    File version: 9.3

                    Build number: 2

                    Revision number: 163

                ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                ProductName: Adobe Reader 9.2

                ProductVersion: 9.2.0

                ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                ProductInstallDir: C:\Program Files\Adobe\Reader 9.3\

                Using default ARM preference AUTO_DOWNLOAD.

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                ArmUpdate record found.

                GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                    File version: 1.1

                    Build number: 7

                    Revision number: 0

                Newer version ARM Update is not available.

                New file object: AdbeRdr930_en_US.msi

                New file object: AdbeRdrUpd932_all_incr.msp

                Failed to read UAC setting, defaulting to Enabled.

                Windows session ending in OnQueryEndSession

                 

                 

                 

                Adobe ARM 1.1.7.0 logging started.

                Command Line:

                GetFileVersion(): C:\Program Files\Adobe\Reader 9.3\Reader\AcroRd32.exe

                    File version: 9.3

                    Build number: 2

                    Revision number: 163

                ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                ProductName: Adobe Reader 9.2

                ProductVersion: 9.2.0

                ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                ProductInstallDir: C:\Program Files\Adobe\Reader 9.3\

                Using default ARM preference AUTO_DOWNLOAD.

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                ArmUpdate record found.

                GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                    File version: 1.1

                    Build number: 7

                    Revision number: 0

                Newer version ARM Update is not available.

                New file object: AdbeRdr930_en_US.msi

                New file object: AdbeRdrUpd932_all_incr.msp

                Failed to read UAC setting, defaulting to Enabled.

                InstallProductMsi...

                    file - C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\AdbeRdr930_en_US.msi

                    args -

                ExecuteInstalls()

                    Error Code: 0x643

                 

                InstallProductMsp...

                    file - C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\AdbeRdrUpd932_all_incr.msp

                    args -

                ExecuteInstalls()

                ExecuteInstalls failed.

                ** Setting Error Condition:

                    Error Code: 0x5DC

                 

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\

                    GetLastError(): 0x91 - The directory is not empty.

                 

                ARM returns ERROR_SUCCESS

                Adobe ARM 1.1.7.0 logging finished.

                 

                 

                 

                Adobe ARM 1.1.7.0 logging started.

                Command Line:

                GetFileVersion(): C:\Program Files\Adobe\Reader 9.3\Reader\AcroRd32.exe

                    File version: 9.3

                    Build number: 2

                    Revision number: 163

                ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                ProductName: Adobe Reader 9.2

                ProductVersion: 9.2.0

                ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                ProductInstallDir: C:\Program Files\Adobe\Reader 9.3\

                Using default ARM preference AUTO_DOWNLOAD.

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                ArmUpdate record found.

                GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                    File version: 1.1

                    Build number: 7

                    Revision number: 0

                Newer version ARM Update is not available.

                New file object: AdbeRdr930_en_US.msi

                New file object: AdbeRdrUpd932_all_incr.msp

                Failed to read UAC setting, defaulting to Enabled.

                Delete file: C:\DOCUME1\MICHEL1\LOCALS~1\Temp\ArmUIini

                    Error Code: 0x2

                 

                ** Setting Error Condition:

                    Error Code: 0x6A9

                 

                C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\

                    GetLastError(): 0x91 - The directory is not empty.

                 

                ARM returns ERROR_SUCCESS

                Adobe ARM 1.1.7.0 logging finished.

                 

                 

                 

                Adobe ARM 1.1.7.0 logging started.

                Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:2

                ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                ProductName: Adobe Reader 9.2

                ProductVersion: 9.2.0

                ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                ProductInstallDir: C:\Program Files\Adobe\Reader 9.3\

                Found CommandLine preference AUTO_DOWNLOAD.

                Failed to read UAC setting, defaulting to Enabled.

                Failed to read UAC setting, defaulting to Enabled.

                ArmUpdate record found.

                GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                    File version: 1.1

                    Build number: 7

                    Revision number: 0

                Newer version ARM Update is not available.

                New file object: AdbeRdr930_en_US.msi

                New file object: AdbeRdrUpd932_all_incr.msp

                Failed to read UAC setting, defaulting to Enabled.

                Delete file: C:\DOCUME1\MICHEL1\LOCALS~1\Temp\ArmUIini

                    Error Code: 0x2

                 

                ** Setting Error Condition:

                    Error Code: 0x6A9

                 

                C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2\ARM\

                    GetLastError(): 0x91 - The directory is not empty.

                 

                ARM returns ERROR_SUCCESS

                Adobe ARM 1.1.7.0 logging finished.

                 

                Take care,

                 

                Micheline