12 Replies Latest reply on Jul 18, 2011 7:35 AM by Aitch_75

    Captivate 4 movie in RoboHelp 7 causes crash in Topic Preview

    Philip Tory Level 1

      Hello all,

       

      I was running a RH7 HTML course last Friday. They have used Captivate 4 to create an on-screen demo movie.

       

      We inserted this movie into a topic and did a Preview: all OK, looks fine. Then, when we closed the preview, it crashed RoboHelp. The same happened on 3 different PCs - two of theirs and on my laptop. I checked this morning at my office and got the same problem. (It's interesting that it works OK in RH8 when I tested it here, but they're not planning to upgrade till later this year).

       

      Any suggestions?