I've been using Shared Reviews for almost four years and have become quite the expert in resolving issues that my coworkers encounter. Though I've come across an issue that I'm stumped on. On very rare occassion, I'll access a Shared Review from my home PC. This hasn't been problematic until recently. My Adobe Reader 9 doesn't seem to be logging me in after I enter my credentials in the Remote Service Authentication prompt. The PDF loads, the review details window appears, but the Remote Service Authentication prompt just reappears and reappers after I enter my credentials. Eventually I'll click Cancel at the prompt, and Reader freezes up, forcing me to stop the app (as well as the Synchronizer) by closing it in the Task Manager.
I know it's not an issue with my credentials, as they work fine in the office as well as at a friend's home PC. I'm not sure if it has anything to do with one of the Reader patches I installed (I've installed several since I last successfully joined a review on the affected PC), or if it has something to do with a new security app I installed (Norton 360). But it also might be something else that I can't think of.
UPDATE: I still have not been able to figure this out. Almost 8 months later since I first posted a bug report, I now have upgraded to Adobe Reader X. I also uninstalled Norton 360. Though neither of these fixed the problem.
Any luck with this issue? I am experiencing the same thing. The RSA dialog keeps appearing over and over, and it won't accept my credentials. Co-workers with the same Acrobat Pro version are not having problems. See my related thread here: http://forums.adobe.com/message/3621502
Still no luck. An Adobe Systems engineer we have under contract has had
no luck diagnosing my issue as well. There is also at least one other
person in my office experiencing the same issue.