1 2 3 Previous Next 91 Replies Latest reply: Feb 1, 2012 8:12 AM by rogersphoto.com Go to original post RSS
      • 45. Re: No MPEG preview or playback in Bridge CS5
        rickg1949 Community Member

        Well, tlt, I have purged many times, both from within Bridge and externally.  I also did do a "clean install of CS 5 to a machine with a "clean install" to Windows 7 64 bit.  That's what frosts me: everything else is working amazingly well.  Only this one glitch.

         

        In my main workstation (Vista 64 bit), I did a "clean install" to CS 5 and go the same, "no mpeg preview" results until I did that ffdshow codec install which I hated to do.  Any now it does seem as mentioned above that my Premiere playback has suffered a bit.

         

        Doing a total "clean install/format the C: drive" is not an option.  Don't have the 2-3 days that that would take to get back up to speed.

         


        Going to take a look at that file acciation list thing above and make sure all those various file types point to same player.  Will let you all know.

         

        Rick

        • 46. Re: No MPEG preview or playback in Bridge CS5
          tlt1068 Community Member

          Rick,

           

          Here's what puzzle me:

           

          If your WMP can play your HD mpeg  file, why should you need to install other codec?

          It also means that WMP is able to locate (or associate if you like) the correct dll (or codec or whatever engine you want to call) to play your file.

          See what I am getting at?  I could be wrong, but I think your Bridge has either two issues:

           

          (1)  It has sourced (I'm a unix boy so excuse that term) the correct dll, but unable to preview (which really is just passing your mpeg file to the source) because the cached version (not your original mpeg file) is in limbo state.  When you purge, you flush out the old and regenerate a new version of the mpeg file in the Bridge's cache.

           

          (2)  Your Bridge is confused and doesn't know which is the correct dll to source.  This is when you go in and tell Bridge which dll to use (the associate thing...).

           

          BTW, what is the size of your mpeg file?  Is there a file size limitation for Bridge to preview?  Might be worth getting an Adobe expert to confirm this...

          Also have you play around with the Cache Size (between 10,000 to 500,000) in Preference > Cache?

           

          How old is your camera?  Silly question but is the file that comes out of your camera compatible with 64-BIT OS?  WMP can play it because it has a huge library to look things up ... Bridge on the other hand, doesn't know about this huge library.

           

          Sorry I'm running out of idea... honestly I rarely have anything to do with mpeg files.  I'm a still boy who have recently caught onto DSLR video and hence stumbled accross your issue, but with .mov files...

          • 47. Re: No MPEG preview or playback in Bridge CS5
            rickg1949 Community Member

            my-mpeg-codecs.JPG

             

            Appreciate your feedback.  I have done all kinds of "flushing" including deleting files/folders under /cache with no success.  I am wondering if it may be something to do with Windows Media Player 12 and its interface with Bridge?  Thinking this, since I re-installed CS 4 and under that version Bridge won't preview HDV files for me either.

             

            File sizes not an issue, short clips 10-15 seconds. and only trying to put 3 clips in cache folder.  Odd thing on Win 7 machine is that in Bridge, double-clicking on a .mpeg (HDV) clip does NOT open WinMediaPlayer while  double-clicking .m2v clip does.  And YES, I have associated both/all mpeg file types to play with WinMediaPlayer.exe ver 12.  Those same files will open and play with WinMediaPlayer when double-clicked in WinExplorer, so why not from Bridge?  I don't want to load/add a codec pack to this workstation, like I had to do in my main edit station.  And I'd love to get rid of them on that machine.

             

            Here's a screenshot of the list of mpeg codecs that show up under Windows Media Player.  Anyone see anything strange/missing?

             

             

             

            Funny thing is, I had great results with CS, CS 3, CS 4.  Sure stability was a bit shakey in earilier versions, but in CS 4 everything worked perfectly.  So with a clean install on machine with clean install of Windows 7 I expected the same results.

             

            Good luck with the DSLR, that's a real creative tool to be using.

            • 48. Re: No MPEG preview or playback in Bridge CS5
              TTweite Community Member

              The way I read that error message, Bridge, for some reason, couldn't find Windows Media Player in it's default location. I copied the whole wmp folder and pasted it on my D: (Storage) drive. I went into Bridge preferences and pointed to this copy of the player. After a reboot, everything is as it should be. That CODEC Pack was not necessary. I agree with the previous post that advises avoiding adding any CODEC Packs if you don't absolutely have to. Before I hit on this solution, I also cleared the cache and reset Bridge preferences to default (hold down ctrl + alt while starting Bridge.) I realize that it's been a while since anyone posted to this thread, but I thought that my experience may be of use to someone experiencing this problem.

              • 49. Re: No MPEG preview or playback in Bridge CS5
                rickg1949 Community Member

                TT,

                 

                Thanks for your news.  I still can't get mpeg playback inside Bridge for HDV .mpeg clips which were captured in either Premiere CS4 or CS5 on my Win7 laptop workstation.  Did the 3rd party CODEC thing on my main workstation (Vista64bit) and got clips to play in Bridge but I am nervous.  Today when logging and loading in Premiere I had no video on the desktop for the first time ever.

                 

                Used monitor to view clips and they loaded but each one produced an error message saying that  "The file is busy, and unable to be updated."  That seems to be new and the saving and process seemed to be about 4 times longer after each clip was captured.

                 

                Anyone have any thoughts?  Would love to purge those 3rd party CODECs.

                 

                rg

                • 50. Re: No MPEG preview or playback in Bridge CS5
                  Todd_Kopriva Adobe Employee

                  In a recent thread on the Premiere Pro user-to-user forum, a user's problem was traced back to an installation of K-Lite, and it was indicated that installation of K-Lite was recommended on this thread.

                   

                  So, here I am to make this clear:

                   

                  The K-Lite codec pack severely impairs the functioning of many video applications, including Premiere Pro, After Effects, and Adobe Media Encoder.

                   

                  Note the warning on the K-Lite download here:

                  http://www.videohelp.com/tools/sections/codec-packs

                   

                  "Warning! If you install all the included codecs/decoders you might get problem with other video software on your computer."

                   

                  Heed that warning.

                  • 51. Re: No MPEG preview or playback in Bridge CS5
                    TTweite Community Member

                    The problem I was having was with .m2ts files which is a Sony AVCHD wrapper for HD mpeg files. I would double click on the thumbnail in Bridge and get the same error message you reported. If I go into Bridge preferences and point to the Windows Media Player in it's default location, I get the same error. But, if I point to the copy of media player that I moved to a new location, a media player window pops up and plays the file. I have no clue as to why this worked for me, but it did. Navigate to C:\Users\Your user name\AppData\Roaming\Adobe\Bridge CS5 and find a file named Adobe Bridge Opener Preferences.xml. Open it in Notepad and look for a line that looks something like this:

                    <item description="$$

                    $/Bridge/OpenersXML/Description/MPEGMedia=MPEG Media" extensions="mpeg mpg m2ts" app_name="OS" app_path="D:\Windows Media Player\wmplayer.exe">. (They're in alphabetical order by description.) The app_path here is the location where I placed an exact copy of the Windows Media Player folder that is located in C:\Program Files (x86). The m2ts, I added myself.

                     

                    As far as the CODEC Pack goes, I assume that there's no entry in Control Panel->Programs and Features (Win7) or Add/Remove Programs on earlier releases. If that's the case, you'll need to restore from a backup that's as close as possible to right before you installed the pack. Make sure you backup any files that you want to keep that you've produced or saved since then. If no backup is available, you may need to reinstall the system and CS5.

                    • 52. Re: No MPEG preview or playback in Bridge CS5
                      Jon-M-Spear Community Member

                      Hi Todd.

                       

                      Warning heeded.  I removed K-lite some time ago as I was unhappy with 3rd party codecs...

                       

                      But rather than telling us what we shouldn't do, does Adobe have any advice on what we should do?  I remain unable to preview mpeg files (Z1 HDV) in Bridge on both my main editing PC and my laptop.

                      • 53. Re: No MPEG preview or playback in Bridge CS5
                        TTweite Community Member

                        I found this thread at Major Geeks that may be helpful http://forums.majorgeeks.com/showthread.php?t=148496

                        • 54. Re: No MPEG preview or playback in Bridge CS5
                          rickg1949 Community Member

                          Same here, no HDV preview in CS5,  worked like a charm

                          in CS3 and CS4, plug n played.

                           

                          rg

                          • 55. Re: No MPEG preview or playback in Bridge CS5
                            rickg1949 Community Member

                            Well, I have totally clean system now after 18 hours of cleansing.  Problem is I'm back to square one with the "no MPEG previewing in either Bridge or even Windows Media Player.  Premiere seems back to normal, all video (HDV) displayed while logging.

                             

                            Can anyone from Adobe HQ offer any help on getting HDV footage, captured using Premiere to play in Bridge??????  Please??

                             

                            Come on, this is amazing to have to put up with after my annual $1,000 pledge to the Adobe Mother Church.  I am such an advocate of the product line but this is like driving the Indy 500 with a front wheel locked up.

                             

                            (also posted in Premiere Forum.)

                             

                            Thanks to Adobe in advance.  rg

                            • 56. Re: No MPEG preview or playback in Bridge CS5
                              TTweite Community Member

                              Have you checked your file associations settings for mpeg files? In Windows 7, go to Control Panel->Programs->Default Programs->Set Associations. I don't have a Vista machine handy, but it shouldn't be too hard to find. Scroll down to the file extension you're having a problem with and make sure current default is set to Windows Media Player. Aside from that, I'm pretty much out of suggestions.

                              • 57. Re: No MPEG preview or playback in Bridge CS5
                                Jon-M-Spear Community Member

                                Nope TTweite, no amount of associating files in either Windows 7 or Bridge will make Mpegs play in the preview panel.

                                 

                                Both my laptop and my main PC have had Windows 7 and Adobe Production Bundle CS5 reinstalled at least one, so whatever is causing the problem is neither random nor inconsistent.

                                 

                                Come on Adobe!

                                • 58. Re: No MPEG preview or playback in Bridge CS5
                                  adobe2418 Community Member

                                  This is a novice question to you but "why do you need  to play video files

                                  in Bridge"?

                                  • 59. Re: No MPEG preview or playback in Bridge CS5
                                    rickg1949 Community Member

                                    Adobe2418,

                                     

                                      To me, Bridge is my media manager tool and a wonderful part of my workflow.  I have several TB's of stock video, still, and graphics that I work with over and over again for various clients.  Bridge allows me to go into a RAID and find "that old shot we used on such-and-such a spot" and bring it into a new project quickly.  I worked that way in CS3 and CS4 for years and clients loved it.  AVID has that kind of clip preview function in there basic system if I remember right.  Being a visual person, it's so quick to "paint" a new video by looking at clips then trying to remember names.  Making Bridge play its role to me is why I've loved having "suite" software.

                                     

                                    Still a devoted user (albeit: tested),

                                    Rick

                                    • 60. Re: No MPEG preview or playback in Bridge CS5
                                      adobe2418 Community Member

                                      Rick,

                                       

                                      Thanks for your explanation. My video projects and still work are pretty

                                      much separate entities; your work seems to be more multimedia.

                                      Very interesting. I hope you get the issue resolved.

                                       

                                      CC

                                      • 61. Re: No MPEG preview or playback in Bridge CS5
                                        rickg1949 Community Member

                                        While trying to solve my problem I noticed that Windows Media Player does not have MainConcept (Adobe2) listed as one of the installed video codecs.  That always was included in CS3 and 4 wan't it?  I see it as an encoding option using AME but not on the list for Win Media Player in either my Win7 laptop or Vista64bit edit station.

                                         

                                        I have to think that the disconnect between Win Media Player and CS5 Bridge is where my problem lies.  How can WE patch it????

                                         

                                        rg

                                        • 62. Re: No MPEG preview or playback in Bridge CS5
                                          Todd_Kopriva Adobe Employee

                                          FWIW, I'm currently trying to find a resolution to this issue. My normal job is technical support for Premiere Pro, After Effects, and Adobe Media Encoder, but I thought that I should try to help out on this Bridge issue---if only because it may keep more people from installing damaging third-party codec packs that make my life h*** when trying to support those video applications.

                                          • 63. Re: No MPEG preview or playback in Bridge CS5
                                            TTweite Community Member

                                            Thanks, Todd!

                                            I'm subscribed to this thread and will be interested to see how it turns out.

                                            • 64. Re: No MPEG preview or playback in Bridge CS5
                                              Xiaofeng Zhao Adobe Employee

                                              Bridge Dev is investigating on this issue. We will try to find out a possible workaround so that it will not break your workflow.

                                               

                                              - Xiaofeng

                                              • 65. Re: No MPEG preview or playback in Bridge CS5
                                                Ann Bens ACP/MVPs

                                                This is good news, this has been a pita for me ever since CS4, although it did work at the beginning.

                                                The Bridge is also part of my workflow.

                                                As a workaround i use Cineform avi's which play just fine.

                                                • 66. Re: No MPEG preview or playback in Bridge CS5
                                                  rickg1949 Community Member

                                                  I wonder if I am still the only one who misses this feature in Bridge?  I spent a couple hours on the phone with Adobe Tech support with no positive results.

                                                   

                                                  Today, Apple issued a Quicktime update, I got all excited, installed it (maybe the missing 64bit CODEC was an early holiday present), but no playback of HDV files in Quicktime or Bridge on the Win7 machine! 

                                                   

                                                  Am I alone?  I have a break in editing for a few days so I might uninstall/reinstall Master Suite yet one more time.  And do the same for Quicktime (the only suggestion made by Adobe Tech support.

                                                   

                                                  If I knew Marty McFly I'd have him drive me back to my days in CS4 and stay there.  rg

                                                   

                                                  • 67. Re: No MPEG preview or playback in Bridge CS5
                                                    sittinghair

                                                    I am also having this problem. Clean install on brand new PC.

                                                     

                                                    Windows 7 Ultimate - 64bit

                                                     

                                                    The .mpg thumbnails display correctly in the 'Content' panel. However the 'Preview' panel simply displays the MPEG icon and preview is not available.

                                                     

                                                    Double clicking the thumbnail in 'Content' correctly opens the selected .mpg in my video player... So looks like that is how I will be previewing my videos.

                                                     

                                                    I have tried the File Association > Cache Purge tip mentioned earlier... no difference.

                                                     

                                                    Extremely frustrating as 90% of all my video files are in .mpg format.

                                                     

                                                     

                                                    • 68. Re: No MPEG preview or playback in Bridge CS5
                                                      Jon-M-Spear Community Member

                                                      It clearly is a bug and, as of last month, it looks as though Adobe has finally recognised the issue.  Thanks, Todd.  Let's hope to see the fruits of your labour soon!

                                                      • 69. Re: No MPEG preview or playback in Bridge CS5
                                                        rickg1949 Community Member

                                                        J-MS,

                                                         

                                                        Hope you're right!  I have been corresponding with the Adobe Support Portal.  They have had me try the same solutions over again without any success.  Even asked me to run the "Content Disk" in the installation package but the only thing on that disk are the PDF's in every language, no CODECs or player programs of course.

                                                         

                                                        Misery loves company, sorry you guys are in the same boat and just hope we find a solution soon without going outside the Adobe box (that was not a good experience.)  rg

                                                        • 70. Re: No MPEG preview or playback in Bridge CS5
                                                          Todd_Kopriva Adobe Employee

                                                          > Hope you're right!  I have been corresponding with the Adobe Support Portal.  They have had me try the same solutions over again without any success.  Even asked me to run the "Content Disk" in the installation package but the only thing on that disk are the PDF's in every language, no CODECs or player programs of course.

                                                           

                                                           

                                                          Please email me the case number for this conversation (to kopriva -at- adobe -dot- com).

                                                           

                                                          The support agents shouldn't be sending you around in circles like this.

                                                           

                                                          Here's what's going on:

                                                          Previous versions of After Effects and Premiere Pro installed both DLLs and ActiveX controls for codecs licensed from a third party. After Effects CS5 and Premiere Pro CS5 only install the DLLs, because we don't need the ActiveX controls, and they were just causing problems. Unknown to us, Bridge was relying on those ActiveX controls being installed. So, Bridge CS5---not having these codecs---can't play some kinds of files.

                                                           

                                                          Windows 7 installs some of the required codecs as part of the operating system; Windows Vista doesn't. That's why you're seeing different behavior between Vista and Windows 7.

                                                           

                                                          The long-term solution would be to have Bridge install its own codecs.

                                                          • 71. Re: No MPEG preview or playback in Bridge CS5
                                                            Jon-M-Spear Community Member

                                                            Thanks for the clarification Todd.

                                                             

                                                            However, I have Win 7 64 installed, and I am unable to

                                                            view MPEGs in Bridge.  Which version of Win 7 installs the codecs that Bridge requires?

                                                            • 72. Re: No MPEG preview or playback in Bridge CS5
                                                              Todd_Kopriva Adobe Employee

                                                              > However, I have Win 7 64 installed, and I am unable to

                                                              view MPEGs in Bridge.  Which version of Win 7 installs the codecs that Bridge requires?

                                                               

                                                               

                                                              I said "some of". Some things work; some don't. I'm not certain of what codecs Windows 7 installs that Bridge is using.

                                                               

                                                              My detailed and certain knowledge ends at After Effects and Premiere Pro. I'm just sticking my nose into this Bridge stuff far enough to make sure that people stop installing damaging freeware codecs packs that make After Effects and Premiere Pro stop working.

                                                              • 73. Re: No MPEG preview or playback in Bridge CS5
                                                                TTweite Community Member

                                                                Can you tell us which ActiveX controls might solve the problem? I still run CS4 on my laptop because it's a 32-bit machine. If I knew which files I need, it would be simple enough to copy and paste them into the CS5 install on my production machine.

                                                                • 74. Re: No MPEG preview or playback in Bridge CS5
                                                                  Jon-M-Spear Community Member

                                                                  Tee hee.  I thought you'd opened up a can of worms when you mentioned what you did, Todd!

                                                                  • 75. Re: No MPEG preview or playback in Bridge CS5
                                                                    Todd_Kopriva Adobe Employee

                                                                    > If I knew which files I need, it would be simple enough to copy and paste them into the CS5 install on my production machine.

                                                                     

                                                                     

                                                                    The codecs are licensed for use by specific products, so I won't be telling you how to copy them over for use by other products.

                                                                    • 76. Re: No MPEG preview or playback in Bridge CS5
                                                                      DreamCaptureMedia Community Member

                                                                      Man I had really hoped that this last update would fix the mpeg playback problem..........

                                                                      • 77. Re: No MPEG preview or playback in Bridge CS5
                                                                        Jon-M-Spear Community Member

                                                                        My heart skipped a beat too.  It was the first thing I tried after installing.  D-oh!

                                                                        • 78. Re: No MPEG preview or playback in Bridge CS5
                                                                          rickg1949 Community Member

                                                                          ouuuh, yes!!!  Thought I might have an early gift from the elves at Adobe-North-Pole, but my update stocking turned up empty. 

                                                                           

                                                                          They have escalated my support case upstairs, so maybe, just maybe.....

                                                                           

                                                                          rg

                                                                          • 79. Re: No MPEG preview or playback in Bridge CS5
                                                                            Br QE Adobe Employee

                                                                            The latest Bridge patch 4.0.4 provides preview function to MPEG2-PS format files.  Due to system limitation, currently Bridge can not playback MPEG2-TS files.

                                                                             

                                                                            Thanks,

                                                                            Bridge QE

                                                                            • 80. Re: No MPEG preview or playback in Bridge CS5
                                                                              rickg1949 Community Member

                                                                              Had my hopes up when I saw the word "mpeg" there, but no such luck.

                                                                                Still awaiting a further response from tech support on the Adobe end on

                                                                              my support ticket.

                                                                               

                                                                              Maybe Santa will be the one to bring it! 

                                                                              • 81. Re: No MPEG preview or playback in Bridge CS5
                                                                                Ann Bens ACP/MVPs

                                                                                YES i got my mpeg preview back.

                                                                                Thank you guys for the update (4.0.4.2)

                                                                                 

                                                                                lola

                                                                                • 82. Re: No MPEG preview or playback in Bridge CS5
                                                                                  Jon-M-Spear Community Member

                                                                                  What do you mean you've got your mpeg previews back, Ann? What have you done that I haven't?

                                                                                   

                                                                                  I updated to the latest release, but to no avail.  I didn't think this latest fix addressed that issue.  What is the source of your mpegs, are they HD?

                                                                                  • 83. Re: No MPEG preview or playback in Bridge CS5
                                                                                    rickg1949 Community Member

                                                                                    JM-S,

                                                                                     

                                                                                    I'm with you, Dude!  Still no mpeg previews on either my Vista64 or Win7 64bit machines.  Ann had me exicted when I saw the email (happy for her, but still sad for us).  Supposed to get a call back from tech support.  They patched into my edit system yesterday for an hour or so and saw for themselves where I'm at.  Said the ticket was going to move up the ladder.

                                                                                     

                                                                                    rg

                                                                                    • 84. Re: No MPEG preview or playback in Bridge CS5
                                                                                      Todd_Kopriva Adobe Employee

                                                                                      The fix in the Bridge 4.0.4 update only adds support for preview of some files, not all.

                                                                                       

                                                                                      Rick, as I think I've said several times before: Your issue is not something that Technical Support can help you with. It's a deficiency in the software. The codecs aren't there. They were installed by After Effects and Premiere Pro in CS4; they aren't in CS5. Bridge therefore doesn't have access to a component that it needs. This is a bug. The Bridge team can't fix this bug without licensing and installing codecs, which they have not done for CS5.

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