9 Replies Latest reply on Jul 4, 2010 10:27 PM by vh2

    After Effects CS5 beach ball

    Harold Asteroids

      Does anyone else experience this and/or know of a cause/solution?

       

      Working in After Effects CS5 I get a lot of 'spinning beach balls'.

       

      The cause? I do not know and cannot guess.

      It randomly happens, mostly, when moving a random item in the composition window.

      "Pick it up", try to move it: no... beach ball! Wait for up to a minute,... and work can continue.

       

      The app just completely freezes but luckily, most of the time, returns to its senses after about 30 secs, sometimes much more.

      I've learned not to force quit every time because as said, it mostly returns to normal after a while.

       

      Gonna force quit now: this time its been hanging for as long as I am typing this...

      It is of course driving me totally crazy...

       

      Regards,

      Harold

        • 1. Re: After Effects CS5 beach ball
          Todd_Kopriva Level 8

          Give us some details about your computer system, settings, and footage. OS? Amount of RAM? Preview settings? Dimensions of composition and footage? Effects applied?

          1 person found this helpful
          • 2. Re: After Effects CS5 beach ball
            Szalam Adobe Community Professional & MVP

            You're going to have to get a bit more specific as your what kind of system you have, processor, RAM, OS, AE settings, etc.

            All we have now is the assumption that you're running some Mac OS due to your reference to a the spinny beach ball of death.

            1 person found this helpful
            • 3. Re: After Effects CS5 beach ball
              Harold Asteroids Level 1

              Ah yes, of course, sorry, here goes:

               

              Mac Pro 2 x 3 GHz Quad-Core Intel Xeon

              7 GB RAM

              OS X Snow Leopard 10.6.3

               

              After Effects CS5

              Multiprocessing off

              4,5 GB RAM available for AE

               

              OpenGL: enabled

              Enable adaptive resolution when OpenGL is enabled: off

              Accelarate effect using OpenGL: enabled

               

              Preview modes and viewer quality settings have no effect.

               

              Basically just the out-of-the-box settings.

               

              Comps are all 1280x720 / 25 fps

              No footage, just RGB stills (JPEG, PSD, AI)

               

              Effects applied: yes and no, that does not seem to matter.

              No 3rd party filters/effects/plugins used

               

              The strange thing is that it happens with the most basic, no frills comp too...

              In my opinion I am doing exactly the same things, or less, as I was doing in AE CS4, with no trouble at all.

              • 4. Re: After Effects CS5 beach ball
                Szalam Adobe Community Professional & MVP

                Try turning off every OpenGL option and remove it completely from the loop. Also, what graphics card do you have?

                • 5. Re: After Effects CS5 beach ball
                  Harold Asteroids Level 1

                  I'll try the no-OpenGL option,

                  let's see how AE CS5 behaves then.

                   

                  Theoretically, my video card should not have any trouble with OpenGL,

                  but nonetheless, I'll give it a try, thanks for the suggestion.

                   

                  Schermafbeelding 2010-06-05 om 13.25.13.png

                  • 6. Re: After Effects CS5 beach ball
                    Harold Asteroids Level 1

                    Just a quick update:

                     

                    Disabling OpenGL altogether seems to keep the AE freezes and spinning beach balls away...

                    • 7. Re: After Effects CS5 beach ball
                      Szalam Adobe Community Professional & MVP

                      Woohoo! It is as I suspected. Perhaps an update on your graphics card will fix it so that you can once again incorporate OpenGL into your workflow. Or you can just do as I do and ignore it altogether.

                      • 8. Re: After Effects CS5 beach ball
                        Harold Asteroids Level 1

                        Indeed!

                        I was just reading this, and it seems my ATI Radeon X1900 XT has been rendered "obsolete" by CS5:

                         

                        http://www.adobe.com/products/aftereffects/opengl.html

                         

                        Ah well, found the cause anyway.

                        For now I'll try to ignore OpenGL,

                        and in good time, when I need a present, give myself a new video card.

                         

                        Thanks for the help.

                        • 9. Re: After Effects CS5 beach ball
                          vh2 Level 1

                          I am having a lot of problems with my UI freezing in AE CS5.  The projects are generally very small, and it seems to happen randomly.  Sometimes I will merely click on a particular window and that particular window will "white out" and I get the little Windows spinning circle.  Then when I click on another window, it also whites out.  Sometimes this has happened when I tried to render something.  Sometimes it happens when I try to save a project.  There seems to be no pattern.  I work with a variety of media, including SD, HD and image sequences (.png).

                           

                          When the UI freezes, it never unfreezes.  I have to shut down the program and open it again.

                           

                          Thanks for any help.

                           

                           

                          WINDOWS 7 PROFESSIONAL 64-BIT

                          16 GB RAM (11 GB MADE AVAILABLE FOR AE)

                          DELL PRECISION T7400 WORKSTATION

                          DUAL QUAD CORE

                          NVIDIA GEFORCE GTX 285 (NEWEST DRIVERS)

                          LOTS OF HARD DRIVE SPACE

                          OPENGL TURNED OFF IN PREFERENCES

                          ENABLE DISK CACHE TURNED OFF