14 Replies Latest reply: Aug 31, 2010 1:35 PM by whostandsforwhat RSS

    Error code: 1602

    ArtuoCompean1970

      I'm using Win7 professional edition, acrpbat reader downloaded an update but after I click on install i got an error message Error code: 1602, I tried to find a solution but there are no solutions.

       

      Thanks

       

      Arturo.

        • 1. Re: Error code: 1602
          vxxbush

          I'm having a somewhat similar problem. I have Adobe CS4 Design Premium, and yet the Adobe Updater for Acrobat tries to run; when it does, it comes up with error 1602. (This machine does not have Reader.)

          • 2. Re: Error code: 1602
            TheFourthCraw Community Member

            This is possibly a Windows Installer error and not an Acrobat error. From the MS support site http://support.microsoft.com/kb/229683 error 1602 seems to be 'User Cancel Installation'!!!

            • 3. Re: Error code: 1602
              ArtuoCompean1970 Community Member

              error 1602 seems to be 'User Cancel Installation'

               

              but then??? Do we need to just keep waiting?

              • 4. Re: Error code: 1602
                TheFourthCraw Community Member

                Acrobat Updater also has an Error 1602.

                 

                See this:  http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Reader_Updater.pdf

                 

                Unfortunately it seems they are still deciding on a solution. However it seems to indicate that it is possibly a permissions problem as it relates to SE_ERR_ACCESSDENIED which evaluates as: 'operating system denied access to the specified file'.

                 

                There are lots of references to this problem elsewhere especially on programming forums relating to the ShellExecute Windows API.

                 

                Do you have administrator rights on your PC?

                • 5. Re: Error code: 1602
                  ArtuoCompean1970 Community Member

                  Yes, I'm administrator when I tried to install the update.

                  • 6. Re: Error code: 1602
                    LeoAdobeX Community Member

                    Can you post last section of info from AdobeARM.log file?

                    The file is in the User's Temp folder.

                    • 7. Re: Error code: 1602
                      ArtuoCompean1970 Community Member
                      function(){return A.apply(null,[this].concat($A(arguments)))}

                      LeoAdobeX wrote:

                       

                      Can you post last section of info from AdobeARM.log file?

                      The file is in the User's Temp folder.

                      Can you post last section of info from AdobeARM.log file?

                      The file is in the User's Temp folder.

                       

                       

                      [2010-06-13 15:25:09] Adobe ARM 1.0.0 logging started.

                      [2010-06-13 15:25:09] Command Line:

                      [2010-06-13 15:25:09] GetFileVersion(): C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe

                      [2010-06-13 15:25:09]    File version: 9.2

                      [2010-06-13 15:25:09]    Build number: 0

                      [2010-06-13 15:25:09]    Revision number: 124

                      [2010-06-13 15:25:09] ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                      [2010-06-13 15:25:09] ProductName: Adobe Reader 9.2

                      [2010-06-13 15:25:09] ProductVersion: 9.2.0

                      [2010-06-13 15:25:09] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                      [2010-06-13 15:25:09] ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

                      [2010-06-13 15:25:10] IsVistaOS returns 1.

                      [2010-06-13 15:25:10] IsUAC_Enabled returns 1.

                      [2010-06-13 15:25:10] IsVistaOS returns 1.

                      [2010-06-13 15:25:10] IsUAC_Enabled returns 1.

                      [2010-06-13 15:25:10] IsUAC_Enabled returns 1.

                      [2010-06-13 15:25:10] Using default ARM preference AUTO_DOWNLOAD.

                      [2010-06-13 15:26:03] ARMDownloader::BITS Error: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

                       

                       

                      [2010-06-13 15:26:03]    Error Code: 0x80200010

                       

                      [2010-06-13 15:26:03] HTTPS and HTTP connection failed

                      [2010-06-13 15:26:03]    Error Code: 0x80200010

                       

                      [2010-06-13 15:26:03] ** Setting Error Condition:

                      [2010-06-13 15:26:03]    Error Code: 0x578

                       

                      [2010-06-13 15:26:03] C:\ProgramData\Adobe\Reader\9.2\ARM\AdbeRdr930_en_US.msi

                      [2010-06-13 15:26:03]    GetLastError(): 0x5 - Access is denied.

                       

                      [2010-06-13 15:26:03] C:\ProgramData\Adobe\Reader\9.2\ARM\AdbeRdrUpd932_all_incr.msp

                      [2010-06-13 15:26:03]    GetLastError(): 0x5 - Access is denied.

                       

                      [2010-06-13 15:26:03] C:\ProgramData\Adobe\Reader\9.2\ARM\ARM.msi

                      [2010-06-13 15:26:03]    GetLastError(): 0x5 - Access is denied.

                       

                      [2010-06-13 15:26:03] C:\ProgramData\Adobe\Reader\9.2\ARM\

                      [2010-06-13 15:26:03]    GetLastError(): 0x5 - Access is denied.

                       

                      [2010-06-13 15:26:03] Adobe ARM 1.0.0 logging finished.

                       

                       

                       

                      [2010-06-13 15:26:56] Adobe ARM 1.0.0 logging started.

                      [2010-06-13 15:26:56] Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:2

                      [2010-06-13 15:26:56] ProductCode: {AC76BA86-7AD7-1033-7B44-A92000000001}

                      [2010-06-13 15:26:56] ProductName: Adobe Reader 9.2

                      [2010-06-13 15:26:56] ProductVersion: 9.2.0

                      [2010-06-13 15:26:56] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0

                      [2010-06-13 15:26:56] ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\

                      [2010-06-13 15:26:56] IsVistaOS returns 1.

                      [2010-06-13 15:26:56] IsUAC_Enabled returns 1.

                      [2010-06-13 15:26:56] IsVistaOS returns 1.

                      [2010-06-13 15:26:56] IsUAC_Enabled returns 1.

                      [2010-06-13 15:26:56] IsUAC_Enabled returns 1.

                      [2010-06-13 15:26:56] Found CommandLine preference AUTO_DOWNLOAD.

                      [2010-06-13 15:27:08] ArmUpdate record found.

                      [2010-06-13 15:27:08] GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

                      [2010-06-13 15:27:08]    File version: 1.0

                      [2010-06-13 15:27:08]    Build number: 5

                      [2010-06-13 15:27:08]    Revision number: 0

                      [2010-06-13 15:27:08] New file object: AdbeRdr930_en_US.msi

                      [2010-06-13 15:27:08] New file object: AdbeRdrUpd932_all_incr.msp

                      [2010-06-13 15:27:09] IsVistaOS returns 1.

                      [2010-06-13 15:27:09] IsUAC_Enabled returns 1.

                      [2010-06-13 15:33:46] Failed to navigate to URL: http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows

                      [2010-06-13 15:33:46]    Error Code: 0x2A

                       

                      [2010-06-13 15:33:46]    Error message: All other non caught scenarios

                      [2010-06-13 15:35:11] Command line: C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe

                      [2010-06-13 15:35:11] ShellExecute failed in RelaunchARM.

                      [2010-06-13 15:35:11]    Error Code: 0x2

                       

                      [2010-06-13 15:35:11] ** Setting Error Condition:

                      [2010-06-13 15:35:11]    Error Code: 0x642

                       

                      [2010-06-13 15:35:41] User canceled

                      [2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\ARM.msi

                      [2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

                       

                      [2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\

                      [2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

                       

                      [2010-06-13 15:35:42] Adobe ARM 1.0.0 logging finished.

                      • 8. Re: Error code: 1602
                        LeoAdobeX Community Member

                        Thanks for the log.

                        By the way, your issue is related to Adobe Reader - next time please use Reader forum.

                         

                        The error is indeed in  ShellExecute :

                         

                        [2010-06-13 15:35:11] Command line: C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe

                        [2010-06-13 15:35:11] ShellExecute failed in RelaunchARM.

                        [2010-06-13 15:35:11]    Error Code: 0x2

                         

                        Does not look like access problem though

                        Could be similar to the problem discussed here

                        http://forums.adobe.com/thread/620329?tstart=0

                         

                        When you get to "Ready to install" dialog, check if any files exist in C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update

                        If they are, use the following solution:

                        This folder will have 4 files in it.

                        Make sure AdobeARM.exe file is version 1.1.7.0 and it has valid Adobe digital signature by right mouse click on the file and look at the file properties.

                        Copy all these files into C:\Program Files\Common Files\Adobe\ARM\1.0

                        Exit updater if present.

                        Start Reader and select Help\Check for updates menu.

                        Updater should be fine now.

                         

                         

                        If files do not exist,

                        Save AdbeRdr930_en_US.msi and  AdbeRdrUpd932_all_incr.msp from C:\ProgramData\Adobe\Reader\9.2\ARM folder somewhere

                        Exit updater - you may have to kill the AdobeARM.exe process from Task Manager

                        Install updates in the follwing order

                        first install  AdbeRdr930_en_US.msi

                        next install  AdbeRdrUpd932_all_incr.msp

                        • 9. Re: Error code: 1602
                          TheFourthCraw Community Member

                          [2010-06-13 15:27:08] GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
                          [2010-06-13 15:27:08]    File version: 1.0
                          [2010-06-13 15:27:08]    Build number: 5
                          [2010-06-13 15:27:08]    Revision number: 0

                          Your version of AdobeARM.exe is 1.0.5.0. Latest version is 1.1.7.0

                           

                          [2010-06-13 15:33:46] Failed to navigate to URL: http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
                          [2010-06-13 15:33:46]    Error Code: 0x2A

                          You probably won't find any files in C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ as you haven't managed to connect to the download URL. Try cutting and pasting the URL into your browser to determine if you can actually reach the download page.

                           

                          [2010-06-13 15:35:11] Command line: C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe C:\ProgramData\Adobe\Reader\9.2\ARM\ARM Update\ReaderUpdater.exe
                          [2010-06-13 15:35:11] ShellExecute failed in RelaunchARM.
                          [2010-06-13 15:35:11]    Error Code: 0x2

                           

                          Check that the above file actually exists (ReaderUpdater.exe) Error Code: 0x2 is 'The system cannot find the file specified'

                           

                          [2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\ARM.msi
                          [2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

                          [2010-06-13 15:35:42] C:\ProgramData\Adobe\Reader\9.2\ARM\
                          [2010-06-13 15:35:42]    GetLastError(): 0x5 - Access is denied.

                          AdobeARM is trying to update itself and is not able to. Check that the ARM.msi is present and accessible

                           

                          A possible workaround is to manually download and install the updates or if you only use Reader, try uninstalling and install a freshly downloaded version.

                          • 10. Re: Error code: 1602
                            kenifriedman Community Member

                            I had a similiar problem downloading and updating Office 2007 on my Windows 7 Pro 64-bit system. The way I got it to work is the following:

                             

                            1. Control Panel --> User Account. Click "User Account Control Settings"
                            2. Set the slider in the panel to the bottom.
                            3. Restart your system.
                            4. Repeat step 1. Return the UAC Setting (slide) to the default security setting (usually second from top).
                            5. Restart your system again.

                             

                            This seems to be a bug in Windows 7 and Vista systems.

                             

                            Good luck.

                             

                            Ken Friedman

                             

                            • 11. Re: Error code: 1602
                              ArtuoCompean1970 Community Member

                              Thanks a lot to take time and gave me all this suggestions, but my compu doesnot have c:\programdata\adobe\.... directory, I found adobeARM.exe wih the version 1.0.5.0 then I had a great idea Why don't I go to adobe's web page download reader 9.3.2 to install it? Finally, My problem was solved, now no update available and no more errors code.

                               

                              Thanks again.

                              • 12. Re: Error code: 1602
                                mariefirth

                                Yes I am using Win 7 so does this mean we can never update?


                                • 13. Re: Error code: 1602
                                  ArtuoCompean1970 Community Member

                                  I solved that problem downloading and installing adobe reader 9.3 from adobe's web page.

                                  • 14. Re: Error code: 1602
                                    whostandsforwhat

                                    Awesome I do hope that fixes this issue.

                                    JRATL