8 Replies Latest reply on Sep 1, 2010 11:30 PM by Todd_Kopriva

    Metadata and scrolling makes PPR CS5 crash

    Jean Pierre Bottazzoli Level 1

      Good Day,

       

      I have added some additional fields to the metadata database in PPR CS4: Metadata Display - Premiere Pro Project Metadata - Add Property....

      As I display and fill-in thos new fields and scroll the Project Window, PPR CS5 crash or stop responding (PPR CS4 works).

      Not displaying (using) thos fields maks PPR CS5 working normaly.

       

      Is there any known incompatibility between the Metadata database of CS4 to CS5?

       

      Regards, JPB

        • 1. Re: Metadata and scrolling makes PPR CS5 crash
          dradeke Adobe Employee

          I just tested on my laptop and everything works fine on my end.  Is there any additional detail you can give?  Are you using a new schema or just adding a property on top of the existing one?

           

          Dennis

          • 2. Re: Metadata and scrolling makes PPR CS5 crash
            Jean Pierre Bottazzoli Level 1

            Hi Dennis,

             

            I have added the fields to the Premiere Pro Project Metadata Set. Please be award that the project contents some 1500 Clips and the schema has been imported from a CS4 template.

            It maks it only when some fields are filled and then scrolling with the mouse wheel. I have changed the mouse and the drivers, no change.

             

            As soon as I finish the trimming, I will test it again:

            - on annother project already done in CS4 and then converting to CS5

            - deleting the added fields in CS5, save the project, recreate the fields and add some infos

             

            Give you feedback asap, JPB

            • 3. Re: Metadata and scrolling makes PPR CS5 crash
              Jean Pierre Bottazzoli Level 1

              Hi,

               

              as mentionned, without personal fields the mouse scrolling works fine, with personal fields displayed and filled CS5 crash in all projects.

              Screen recorder at:

              http://picasaweb.google.com/Bottazzoli/Documents#5479293209844170434

              • 4. Re: Metadata and scrolling makes PPR CS5 crash
                Jean Pierre Bottazzoli Level 1

                And the Windows Error:

                Log Name:      Application
                Source:        Application Error
                Date:          6/5/2010 3:38:37 PM
                Event ID:      1000
                Task Category: (100)
                Level:         Error
                Keywords:      Classic
                User:          N/A
                Computer:      JPBVideo
                Description:
                Faulting application name: Adobe Premiere Pro.exe, version: 5.0.1.0, time stamp: 0x4bf119d2
                Faulting module name: KERNELBASE.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdfe0
                Exception code: 0xc000041d
                Fault offset: 0x000000000000aa7d
                Faulting process id: 0xea4
                Faulting application start time: 0x01cb04bca05dc216
                Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe
                Faulting module path: C:\Windows\system32\KERNELBASE.dll
                Report Id: 067bbcb8-70b0-11df-8286-0024211316a4
                Event Xml:
                <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
                  <System>
                    <Provider Name="Application Error" />
                    <EventID Qualifiers="0">1000</EventID>
                    <Level>2</Level>
                    <Task>100</Task>
                    <Keywords>0x80000000000000</Keywords>
                    <TimeCreated SystemTime="2010-06-05T14:38:37.000000000Z" />
                    <EventRecordID>1640</EventRecordID>
                    <Channel>Application</Channel>
                    <Computer>JPBVideo</Computer>
                    <Security />
                  </System>
                  <EventData>
                    <Data>Adobe Premiere Pro.exe</Data>
                    <Data>5.0.1.0</Data>
                    <Data>4bf119d2</Data>
                    <Data>KERNELBASE.dll</Data>
                    <Data>6.1.7600.16385</Data>
                    <Data>4a5bdfe0</Data>
                    <Data>c000041d</Data>
                    <Data>000000000000aa7d</Data>
                    <Data>ea4</Data>
                    <Data>01cb04bca05dc216</Data>
                    <Data>C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe</Data>
                    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
                    <Data>067bbcb8-70b0-11df-8286-0024211316a4</Data>
                  </EventData>
                </Event>

                • 5. Re: Metadata and scrolling makes PPR CS5 crash
                  dradeke Adobe Employee

                  I've forwarded the link on the thread to some folks.  If you can find anything else out, please post here.

                   

                  Dennis

                  • 6. Re: Metadata and scrolling makes PPR CS5 crash
                    Jean Pierre Bottazzoli Level 1

                    Thanks Dennis,

                     

                    i have made some more tests:

                     

                    - Creating a new project in CS5 (not used the template), imported some 150 clips, added a new field; same problem.

                    - reinstalled PPR CS4, loaded an existing project with additional fields; works fine

                    - add a new schema and new field to the metadata; works fine

                    - add a new field to the existing set; works fine

                     

                    First conclusion:

                    - the problem is not depending of project conversion from CS4 to CS5

                    - I would exclude a local hardware problem, I have allready tested 3 mouses and the drivers.

                    - The crash happens only when using the mouse scrolling wheel, the scrolling with the (mouse) coursor works fine.

                    - The crash is not dependent of modified workspaces ore use of 2 monitors. Have tested it.

                     

                    Just to exclude other sources I have made the tests once with CUDA support enabled and disabled.

                     

                    Regards JPB

                    • 7. Re: Metadata and scrolling makes PPR CS5 crash
                      Jean Pierre Bottazzoli Level 1

                      Hi,

                       

                      longtime ago, the problem is still not solved?!

                      • 8. Re: Metadata and scrolling makes PPR CS5 crash
                        Todd_Kopriva Level 8

                        The   Premiere Pro CS5 (5.0.2) update fixes several crashing issues. Perhaps it will fix yours.

                         

                        When you have updated Premiere Pro CS5, let us know whether your problem is fixed.

                         

                        See this page for details about the Premiere Pro CS5 (5.0.2) update:

                        http://bit.ly/djiyh4

                         

                        Please report bugs that persist after the update here:

                        http://www.adobe.com/go/wish