10 Replies Latest reply on Mar 5, 2012 12:18 PM by nmgolz

    HELP! problem opening CameraRaw through Bridge cs5

    bo_nativos

      Can someone please help me?

      I'm googling all day long to find an answer to my problem and I can't find it anywhere..

       

      I have PS CS 5 Extended and since few days ago every time I try to open a picture through the Bridge in Camera Raw (= right click -> open with Camera Raw) it gives me this error "camera raw editing requires that a qualifying product has been launched at least once to enable this feature".

       

      How can I fix that??

        • 1. Re: HELP! problem opening CameraRaw through Bridge cs5
          Robert Shomler Level 4

          Try launching Photoshop first, then start bridge and try again.

          • 2. Re: HELP! problem opening CameraRaw through Bridge cs5
            bo_nativos Level 1

            Didn't work Any other ideas?

            • 3. Re: HELP! problem opening CameraRaw through Bridge cs5
              Curt Y Level 7

              This was a problem with CS4 as well.  Here is a long link  on the problem, check it out   http://forums.adobe.com/click.jspa?searchID=3214851&objectType=2&objectID=1201385

               

              No one method worked but some that did, open bridge in other program then reboot, open a raw image that has been edited before, make sure bridge is not running in background.

              1 person found this helpful
              • 4. Re: HELP! problem opening CameraRaw through Bridge cs5
                bo_nativos Level 1

                Thanks for answering, however still doesn't work..

                 

                Maybe I didn't get it right. What do you mean by saying "open bridge in other program"? What other program?

                 

                when I open a single raw file it opens Cmera Raw, however, when I try to open a file through bridge by clicking Open with Camera Raw it doesn't work..

                • 5. Re: HELP! problem opening CameraRaw through Bridge cs5
                  Curt Y Level 7

                  In Photoshop go to file/close and Go to Bridge.  Try that and if that does not work first make sure Bridge is not running in background.  To do this open task manager and click on processes tab.  Scan down the list and look for any instance of bridge.exe.  If found highlight and click close.  Try opening Bridge in PS again.

                  • 6. Re: HELP! problem opening CameraRaw through Bridge cs5
                    bo_nativos Level 1

                    Still doesn't work..

                    Any other ideas?

                    • 7. Re: HELP! problem opening CameraRaw through Bridge cs5
                      dfranzen_adobe Level 3

                      Below is a list of general Camera Raw/Bridge troubleshooting instructions. Some of it applies to your problem, some does not, but please try going through the whole list carefully to see if you can either resolve the problem or provide some more info to help others help you.

                       

                      Steps to Troubleshoot Problems with Camera Raw in Bridge CS5, CS4 and CS3


                      First try to determine if the problem is file specific, or a general problem with Camera Raw and Bridge. Sometimes the problem is that the files are damaged or cannot be read at all.

                       

                      For CS5 users, if any of the file paths below include "CS4" substitute "CS5" for the right path for your version of Bridge.


                      1. Try files from other cameras to see if the problem affects all cameras or just one camera or camera model.


                      2. Try using the same camera, but with a different memory card.


                      3. Try using a different memory card reader and also different data cable connecting your camera or card reader to your computer.


                      4. Try moving the affected files to another location in your file system, for example to your Desktop as opposed to on an external drive.


                      5. Try using a different method to transfer images from your camera or memory card to your computer. For example if you use a software utility to copy files from the memory card to your computer, try instead just dragging and dropping them from the device to your computer using the Finder or Explorer.


                      6. Make sure the files still have their original file name extension (Ex: .NEF, CR2, etc.)


                      7. If possible, try the files on another computer with the same versions of Photoshop, Bridge and Camera Raw.


                      8. Make sure that you have a valid copy of Photoshop or the Creative Suite (not a pirated copy), have a valid Serial Number, and have activated the product.


                      9. Launch and quit both Photoshop and Bridge at least once after installing it before trying to use Camera Raw in Bridge. Make sure Bridge really quits on Windows and is not still running in the background--look for the Bridge icon in your Windows start bar down by the time display, and click it to Exit Bridge.


                      Next, Verify that the Camera Raw plugin is installed correctly. To verify this please follow these steps.


                      On Macintosh Systems

                      1. Open the Finder.

                      2. Navigate to the root of the local disk (not the user’s home folder).

                      4. Navigate to /Library/Application Support/Adobe/Plug-Ins/CS4/File Formats

                      or

                      /Library/Application Support/Adobe/Plug-Ins/CS3/File Formats


                      Verify Camera Raw.plugin exists in this location.


                      On 32-bit Windows Systems.

                      1. Open My Computer.

                      2. Double-click Local Disk (C:).

                      3. Navigate to: (Please read directory carefully)


                      Program Files\\Common Files\\Adobe\\Plug-Ins\\CS4\\File Formats

                      or

                      Program Files\\Common Files\\Adobe\\Plug-Ins\\CS3\\File Formats


                      Verify the file Camera Raw.8bi exists in this location.


                      On 64-Bit Windows Systems

                      1. Open My Computer.

                      2. Double-click Local Disk (C:).

                      3. Navigate to: (Please read directory carefully)


                      Program Files (x86)\\Common Files\\Adobe\\Plug-Ins\\CS4\\File Formats

                      or

                      Program Files (x86)\\Common Files\\Adobe\\Plug-Ins\\CS3\\File Formats


                      Verify the file Camera Raw.8bi exists in this location.


                      4. CS4 Only: Navigate to: (Please read directory carefully)


                      Program Files\\Common Files\\Adobe\\Plug-Ins\\CS4\\File Formats


                      Verify the file Camera Raw.8bi exists in this location.


                      After verifying the plugin installation, try the following in Bridge to troubleshoot.


                      1. Quit and Relaunch Bridge.

                      2. Browse the folder where the thumbnails fail to appear.

                      3. Hit the F5 key on your keyboard or select "Refresh" from the Bridge View menu.


                      If thumbnails do not regenerate after a view refresh, try the following...


                      4. From the Bridge Tools Menu select Cache > Purge Cache for Folder


                      If thumbnails start to regenerate after purging the cache, you can then do the following to purge the cache for other folders.


                      5. Bridge CS4 ONLY: From the Bridge Edit menu select Preferences (or the keyboard shortcut Ctrl+K).


                      6. Bridge CS4 ONLY: In the Bridge Preferences dialog click "Cache" to move to the Cache preferences pane.


                      7. Bridge CS4 ONLY: Click the "Purge Cache" button.


                      8. Bridge CS4 ONLY: Click "OK" to continue purging the cache.


                      9. Bridge CS3 or CS4: To purge the cache quit Bridge then hold down Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) immediately after you re-launch Bridge. Select "Purge Entire Thumbnails Cache" from the Reset Settings dialog.


                      If thumbnails still do not appear after a refresh, folder or central cache purging. Please provide the following information to help troubleshoot further.


                      1. If in the Bridge Edit menu does "Camera Raw Preferences" appear -- Yes or No?


                      2. If Camera Raw Preferences does appear in the Bridge Edit menu, does it appear enabled or disabled (gray) -- Enabled or Disabled?


                      3.  If Camera Raw Preferences is enabled in the Bridge Edit menu, does selecting it open the Camera Raw dialog in Bridge -- Yes or No?


                      4. If the Camera Raw Preferences dialog appears in Bridge, what Camera Raw version number is shown in the dialog's title bar?


                      5. Can you also open the Camera Raw Preferences dialog in Photoshop (if applicable try both 32-bit and 64-bit Photoshop on 64-bit Windows)?


                      6. Does the Camera Raw Preferences dialog in Photoshop display the same version number as in Bridge -- Yes or No?


                      7. If you right-click on a supported RAW file in Bridge does "Open in Camera Raw..." appear in the contextual menu -- Yes or No?


                      8. If "Open in Camera Raw" does appear, does selecting it successfully open the file in Camera Raw -- Yes or No.


                      9. Are you also having problems opening any of the Raw files with Camera Raw in Photoshop -- Yes or No?


                      Before sending the answers, please do the following.

                      1. Navigate again to the plugin install folder again

                       

                      Windows 32-bit and 64-bit systems:

                      C:\\Program Files\\Common Files\\Adobe\\Plug-Ins\\CS4\\File Formats

                      or

                      C:\\Program Files\\Common Files\\Adobe\\Plug-Ins\\CS3\\File Formats


                      ..and on 64-bit systems also:

                      C:\\Program Files (x86)\\Common Files\\Adobe\\Plug-Ins\\CS4\\File Formats

                      or

                      C:\\Program Files (x86)\\Common Files\\Adobe\\Plug-Ins\\CS3\\File Formats


                      Macintosh Systems:

                      /Library/Application Support/Adobe/Plug-Ins/CS4/File Formats

                      or

                      /Library/Application Support/Adobe/Plug-Ins/CS3/File Formats

                       

                      2. Select the plugin file, CameraRaw.8bi, or Camera Raw.plugin right click on select "Properties".


                      3. Take a screenshot of the Properties sheet that appears (General tab).


                      To take and save screenshot you can do the following...


                      Windows:

                      1. Hit the Print Screen key (often labeled "PrtScn") on your keyboard.


                      2. Open Photoshop

                      3. Create a new document.

                      4. Click Ctrl+V to past the screenshot into the document.

                      5. Save the document.


                      Macintosh:

                      Hold down the command and shift keys, then click the 3 key. A screenshot file is created on your desktop.


                      Please post the screenshot file(s) with your answers to the troubleshooting questions..

                       

                      • 8. Re: HELP! problem opening CameraRaw through Bridge cs5
                        stan@solidgold

                        try this. go to photoshop cs5 (edit-preferences-cameraraw,go down to jpeg tiff handling and change jpeg setting to (automatically open all supported jpegs)go back into bridge and try one of your jpegs,it should open the jpeg first in camera raw once youve finished just press open image and you will be in photoshop.only downside is every jpeg you open will open in camera raw first. you can always change the setting back (edit- preferances-cameraraw,jpeg handling,automatically open jpeg with settings) works for me.

                        • 10. Re: HELP! problem opening CameraRaw through Bridge cs5
                          nmgolz

                          First Go to photoshop and open the mini bridge then right click an image and say open in camera raw it should work.  then you should be able to open in camera raw through bridge. that is what happened to me and how i fixed it hope this works for you