13 Replies Latest reply: Aug 26, 2010 5:59 AM by gilgoodridge RSS

    CreateDesktop, ERROR CODE = 5, Access is denied. WTF!

    lcisawesome Community Member

      2010-06-06 01:00:17,819 INFO  [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-
      Job ID for the submitted createPDF job =File.pdf409521-3f3c2f-479b06-b279af-1e90c4-144464
      2010-06-06 01:00:17,944 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-024-File.pdf: Time Job Submitted: 6/6/10 1:00 AM for job = File.pdf409521-3f3c2f-479b06-b279af-1e90c4-144464
      2010-06-06 01:00:17,946 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-017-File.pdf: Job Submitted by User: usersystemcontext
      2010-06-06 01:00:17,947 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-016-File.pdf: Job Type: Convert to PDF
      2010-06-06 01:00:17,954 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-022-File.pdf: Security Settings Used: No Security
      2010-06-06 01:00:17,955 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-023-File.pdf: FileType Settings Used: Standard OCR
      2010-06-06 01:00:18,131 INFO  [com.adobe.truststore.crypto.CryptoUtil] encryptBytes: Building secret key for length: 16
      2010-06-06 01:00:18,154 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-021-File.pdf: PDF Settings Used: C:\Users\Administrator\AppData\Local\Temp\pdfg-Administrator\a4\d34d-f7fa82-0d461f-5bbe47 -ca5759-448964\pdfg PDFX1a 2001 1595459538722554337.joboptions
      2010-06-06 01:00:18,260 INFO  [com.adobe.service.ImpersonatedConnectionManager] Service Native2PDFSvc: Resource ProcessResource@4444eaad(name=pdfgen.exe,pid=0) acquired credential Administrator
      2010-06-06 01:00:18,261 INFO  [com.adobe.service.ProcessResource] BMC505: Service Native2PDFSvc: Starting native process with command line C:\Adobe\Adobe LiveCycle ES2\jboss\server\lc_turnkey\svcnative\ServicesNatives2\bin\ProcessLauncher.exe Administrator - "C:\\Adobe\\Adobe LiveCycle ES2\\jboss\\server\\lc_turnkey\\svcnative\\Native2PDFSvc\\bin\\dll\\pdfgen.exe" PDF-NA8d6e70002 True -WinStaName WinSta0 -DeskName PDF-NA8d6e70002 -beginExecutable "C:\\Adobe\\Adobe LiveCycle ES2\\Java\\32bit\\jdk1.6.0_14\\bin\\javaw.exe" -endExecutable -Xmx64m -cp "C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-appmon.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-bslj.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-csa.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-generatepdf-client.jar;C:/A dobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-common-jaxb.jar;C:/Ado be/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-common.jar;C:/Adobe/Ad obe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-commonbmc.jar;C:/Adobe /Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-idl-bmc-websphere.jar; C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-idl-bmc.jar;C:/Adobe/A dobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-utilities.jar;C:/Adobe/Adob e LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/avalon-framework-4.1.5.jar;C:/Ado be/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/comfyj-2.4.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jacorb.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-api.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-impl.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-libs.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_acrobat1.1.jar;C:/Adobe /Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_autocad1.1.jar;C:/Adobe /Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_autocad2007.jar;C:/Adob e/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_excel1.3.jar;C:/Adobe/A dobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_pdfmapi1.0.jar;C:/Adobe /Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_project4.4.jar;C:/Adobe /Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_publisher1.0.jar;C:/Ado be/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_visio4.a.jar;C:/Adobe/A dobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_word8.1.jar;C:/Adobe/Ad obe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniwrap-3.6.1.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/logkit-1.2.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/namespace.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/Native2PDFConverterServer.jar;C:/ Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/winpack-3.6.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/ServicesNatives2/jars/adobe-bslj.jar" com.adobe.native2pdf.bmc.Native2PDFConverterServer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   -AppServer jboss
      2010-06-06 01:00:18,555 INFO  [STDOUT]

       

      ERROR: API        = CreateDesktop
      2010-06-06 01:00:18,555 INFO  [STDOUT]        ERROR CODE = 5
             MESSAGE    = Access is denied.
      2010-06-06 01:00:18,563 WARN  [com.adobe.service.ProcessResource] BMC024: Service Native2PDFSvc: Process ProcessResource@4444eaad(name=pdfgen.exe,pid=0) terminated abnormally with error code {3}
      2010-06-06 01:00:18,565 INFO  [com.adobe.service.ImpersonatedConnectionManager] Service Native2PDFSvc: Resource ProcessResource@4444eaad(name=pdfgen.exe,pid=0) returned credential Administrator
      2010-06-06 01:00:18,576 INFO  [com.adobe.service.ImpersonatedConnectionManager] Service Native2PDFSvc: Resource ProcessResource@7bac79bf(name=pdfgen.exe,pid=0) acquired credential Administrator
      2010-06-06 01:00:18,578 INFO  [com.adobe.service.ProcessResource] BMC505: Service Native2PDFSvc: Starting native process with command line C:\Adobe\Adobe LiveCycle ES2\jboss\server\lc_turnkey\svcnative\ServicesNatives2\bin\ProcessLauncher.exe Administrator - "C:\\Adobe\\Adobe LiveCycle ES2\\jboss\\server\\lc_turnkey\\svcnative\\Native2PDFSvc\\bin\\dll\\pdfgen.exe" PDF-NA8d6e70002 True -WinStaName WinSta0 -DeskName PDF-NA8d6e70002 -beginExecutable "C:\\Adobe\\Adobe LiveCycle ES2\\Java\\32bit\\jdk1.6.0_14\\bin\\javaw.exe" -endExecutable -Xmx64m -cp "C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-appmon.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-bslj.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-csa.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-generatepdf-client.jar;C:/A dobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-common-jaxb.jar;C:/Ado be/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-common.jar;C:/Adobe/Ad obe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-commonbmc.jar;C:/Adobe /Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-idl-bmc-websphere.jar; C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-idl-bmc.jar;C:/Adobe/A dobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-utilities.jar;C:/Adobe/Adob e LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/avalon-framework-4.1.5.jar;C:/Ado be/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/comfyj-2.4.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jacorb.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-api.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-impl.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-libs.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_acrobat1.1.jar;C:/Adobe /Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_autocad1.1.jar;C:/Adobe /Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_autocad2007.jar;C:/Adob e/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_excel1.3.jar;C:/Adobe/A dobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_pdfmapi1.0.jar;C:/Adobe /Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_project4.4.jar;C:/Adobe /Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_publisher1.0.jar;C:/Ado be/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_visio4.a.jar;C:/Adobe/A dobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_word8.1.jar;C:/Adobe/Ad obe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniwrap-3.6.1.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/logkit-1.2.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/namespace.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/Native2PDFConverterServer.jar;C:/ Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/winpack-3.6.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/ServicesNatives2/jars/adobe-bslj.jar" com.adobe.native2pdf.bmc.Native2PDFConverterServer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   -AppServer jboss
      2010-06-06 01:00:18,623 INFO  [STDOUT]

       

      ERROR: API        = CreateDesktop
      2010-06-06 01:00:18,623 INFO  [STDOUT]        ERROR CODE = 5
             MESSAGE    = Access is denied.

        • 1. Re: CreateDesktop, ERROR CODE = 5, Access is denied. WTF!
          lcisawesome Community Member

          LiveCycle ES2, Windows 7 ultimate 64bit, MS Office 2007, Acrobat 9.3.1

           

          Category: PDF Generator

          Service: GeneratePDFService

          Service Operation: Create PDF

           

          Jboss was started as Administrator.

          User account was configured as "Administrator" as well in adminui-services-...

           

          See the log for details. Pretty straightforward.

           

          2010-06-06 01:28:15,843 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-024-f4f64c588fdbdacb777efdc01c5bd630: Time Job Submitted: 6/6/10 1:28 AM for job = f4f64c588fdbdacb777efdc01c5bd630a5082c-09b5a4-80a45e-0eda37-f7fbe9-657556
          2010-06-06 01:28:15,844 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-017-f4f64c588fdbdacb777efdc01c5bd630: Job Submitted by User: usersystemcontext
          2010-06-06 01:28:15,845 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-016-f4f64c588fdbdacb777efdc01c5bd630: Job Type: Convert to PDF
          2010-06-06 01:28:15,855 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-022-f4f64c588fdbdacb777efdc01c5bd630: Security Settings Used: No Security
          2010-06-06 01:28:15,855 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-023-f4f64c588fdbdacb777efdc01c5bd630: FileType Settings Used: Standard OCR
          2010-06-06 01:28:15,874 INFO  [com.adobe.truststore.crypto.CryptoUtil] encryptBytes: Building secret key for length: 16
          2010-06-06 01:28:15,896 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-021-f4f64c588fdbdacb777efdc01c5bd630: PDF Settings Used: C:\Users\Administrator\AppData\Local\Temp\pdfg-Administrator\d4\a182-08ad01-ab958a-034126 -9f5ff0-651238\pdfg PDFA1b 2005 CMYK 986406795791833381.joboptions
          2010-06-06 01:28:15,905 INFO  [com.adobe.service.ImpersonatedConnectionManager] Service Native2PDFSvc: Resource ProcessResource@35f8ca66(name=pdfgen.exe,pid=0) acquired credential Administrator
          2010-06-06 01:28:15,906 INFO  [com.adobe.service.ProcessResource] BMC505: Service Native2PDFSvc: Starting native process with command line C:\Adobe\Adobe LiveCycle ES2\jboss\server\lc_turnkey\svcnative\ServicesNatives2\bin\ProcessLauncher.exe Administrator - "C:\\Adobe\\Adobe LiveCycle ES2\\jboss\\server\\lc_turnkey\\svcnative\\Native2PDFSvc\\bin\\dll\\pdfgen.exe" PDF-NA8d6e70002 True -WinStaName WinSta0 -DeskName PDF-NA8d6e70002 -beginExecutable "C:\\Adobe\\Adobe LiveCycle ES2\\Java\\32bit\\jdk1.6.0_14\\bin\\javaw.exe" -endExecutable -Xmx64m -cp "C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-appmon.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-bslj.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-csa.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-generatepdf-client.jar;C:/A dobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-common-jaxb.jar;C:/Ado be/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-common.jar;C:/Adobe/Ad obe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-commonbmc.jar;C:/Adobe /Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-idl-bmc-websphere.jar; C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-idl-bmc.jar;C:/Adobe/A dobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-utilities.jar;C:/Adobe/Adob e LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/avalon-framework-4.1.5.jar;C:/Ado be/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/comfyj-2.4.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jacorb.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-api.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-impl.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-libs.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_acrobat1.1.jar;C:/Adobe /Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_autocad1.1.jar;C:/Adobe /Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_autocad2007.jar;C:/Adob e/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_excel1.3.jar;C:/Adobe/A dobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_pdfmapi1.0.jar;C:/Adobe /Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_project4.4.jar;C:/Adobe /Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_publisher1.0.jar;C:/Ado be/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_visio4.a.jar;C:/Adobe/A dobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_word8.1.jar;C:/Adobe/Ad obe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniwrap-3.6.1.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/logkit-1.2.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/namespace.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/Native2PDFConverterServer.jar;C:/ Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/winpack-3.6.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/ServicesNatives2/jars/adobe-bslj.jar" com.adobe.native2pdf.bmc.Native2PDFConverterServer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   -AppServer jboss
          2010-06-06 01:28:16,141 INFO  [STDOUT]

           

          ERROR: API        = CreateDesktop
          2010-06-06 01:28:16,141 INFO  [STDOUT]        ERROR CODE = 5
                 MESSAGE    = Access is denied.

           

           

          "Access is denied?"!!! Come on, I am using Administrator.

          • 2. Re: CreateDesktop, ERROR CODE = 5, Access is denied. WTF!
            lcisawesome Community Member

            Now, some new error messages:

             

            2010-06-06 02:14:36,696 INFO  [STDOUT]

             

            ERROR: API        = ReadFile(1)

             

            ERROR: API        = ReadFile(2)
            2010-06-06 02:14:36,696 INFO  [STDOUT]        ERROR CODE = 109
                   MESSAGE    = The pipe has been ended.
            2010-06-06 02:14:36,696 INFO  [STDOUT]        ERROR CODE = 109
                   MESSAGE    = The pipe has been ended.

            • 4. Re: CreateDesktop, ERROR CODE = 5, Access is denied. WTF!
              lcisawesome Community Member

              No one knows? Any hints? win7's problem? or 64-bit issue?

              • 5. Re: CreateDesktop, ERROR CODE = 5, Access is denied. WTF!
                lcisawesome Community Member

                Because of the following???????????????????????????????????????????????????????????????????????

                 

                We received the following comment from Howard Treisman:
                ....
                In order for PDFG to work correctly, you need to activate Acrobat. In order to activate Acrobat, you need internet access. If you do not activate Acrobat, you will get strange, intermittent and misleading errors at runtime. Many production servers sit behind firewalls, and do not have access to the internet.
                What is the solution to this issue…?
                One solution is to temporarily allow access to the internet. I think Yo (cc-ed) did some work to try to manually create the registry entries. It seems crazy that you can’t install Acrobat in some sort of “server-mode”.

                • 6. Re: CreateDesktop, ERROR CODE = 5, Access is denied. WTF!
                  gilgoodridge Community Member

                  Did you ever find a resolution to the original problem (the CreateDesktop, Error Code 5, Access is denied. problem)?

                  • 7. Re: CreateDesktop, ERROR CODE = 5, Access is denied. WTF!
                    gilgoodridge Community Member

                    I find that I'm having this problem only when I run the turnkey install as a service.  As soon as I tried running it from the command line (run.bat -c lc_turnkey -b 0.0.0.0) everything worked fine.  I also found that when I run it as a service using "Local System account" it works fine.  But when running it under a specific domain account, it doesn't work.  Any thoughts?

                    • 8. Re: CreateDesktop, ERROR CODE = 5, Access is denied. WTF!
                      Hodmi techies

                      In this case LiveCycle is trying to execute the native program (such as Microsoft Office) by using the account under which the JBoss server is running.  Most likely the domain account is not permitted to either run the native program, or the services that LiveCycle uses to call the native program.

                       

                      Try adding the domain account to the administrators group under Windows and see if that helps.

                      • 9. Re: CreateDesktop, ERROR CODE = 5, Access is denied. WTF!
                        gilgoodridge Community Member

                        When I run it using "run.bat" I'm signed on as the exact same user that I configured to run the service as (which is the same user that I installed everything as).  When I set the service to run as "Local System account" with the "Allow service to interact with desktop" it seems to work (but other things don't work because "Local System account" doesn't have access to the network shares).

                        • 10. Re: CreateDesktop, ERROR CODE = 5, Access is denied. WTF!
                          gilgoodridge Community Member

                          And I should add that the user in question is in the administrator group (and the original person that started this thread was actually "administrator").  So, it's not an administrator/non-administrator issue.

                          • 11. Re: CreateDesktop, ERROR CODE = 5, Access is denied. WTF!
                            gilgoodridge Community Member

                            I have further information on my symptoms.  I found that if I first run the service as "Local System", convert a document, and then restart the service using my user account (who is in the Administrators group)... everything works fine.  In fact, I can keep restarting the service and everything will work great.  However, as soon as I completely reboot the server, the problem starts happening again.  So, I have to unnacceptable work-arounds:

                             

                            1. Start LiveCycle using "run.bat" from a command line.  This works fine.  However, the next time the computer reboots I'll have to go to a command prompt and start LiveCycle back up again.  Also, I can't close the terminal or it will stop JBoss/LiveCycle.  So, this isn't acceptable at all.

                             

                            2. Start LiveCycle under windows services using "Local System" and then restart it using my administrator account.  This isn't acceptable because the next time the computer is rebooted I have to remember to restart the service two different ways before it will work correctly.

                             

                            I've checked to make sure that I've set "Admin Approval Mode" to "Elevate without prompt" (per "Preparing to Install LiveCycle ES2 (Single Server)" on page 26).  I've also checked to make sure that I've disabled Windows UAC (per page 27 of that same document).  I've also checked to make sure that my user is in the Administrators group.  I've also checked to make sure that I've granted the "Replace a process level token privilege" to the user (per page 36 of that same document).

                             

                            The problem appears to be something with the way permissions within CreateDesktop works in Windows Server 2008.

                             

                            Has anyone else seen this problem?  lcisawesome... are you still seeing this problem?  We've been working with Adobe support for nearly two months now and they can't figure it out either.  Not sure where to go from here... any suggestions?

                            • 12. Re: CreateDesktop, ERROR CODE = 5, Access is denied. WTF!
                              s_stuff

                              I'm having the same problem.  I have 2 LCES2 environments and only the one behind the firewall (with no internet access and Symantec running) has this problem.  Has Adobe provided a solution or recommendation?

                              • 13. Re: CreateDesktop, ERROR CODE = 5, Access is denied. WTF!
                                gilgoodridge Community Member

                                For our specific problem, Adobe claims that the fix will be in ES2 SP2.  You should probably talk to Adobe about when that will be released and whether the fix will also solve your problem.  I don't want to give you any incorrect information.